Tutoring service · Cuyahoga Falls, OH · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%89+21.6Value 14%91+12.9Replies to reviews 7%61+4.3Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 35 tutoring centersiPosition by Experts Score among all companies we track in this category. · better than 35%
4.8★★★★★142 Google reviews · 17 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers for Sylvan Learning of Fairlawn report high satisfaction with academic progress, noting that staff are friendly, flexible with scheduling, and maintain clear communication through monthly progress meetings. Parents frequently highlight the effectiveness of the reward system and tailored instruction in boosting student confidence across subjects like math and reading. However, some low-star reviews criticize the facility for refusing refunds on unused hours, displaying rude staff behavior, and failing to honor requests for student confidentiality.
Google rating: 4.8 out of 5 from 142 reviews (94% five-star).
Reviews on this page: 142 Google reviews (131 with written comments, 1 with photos).
Owner responses: the business replied to 42% of reviews.
Most recent review: October 7, 2026.
Service: Tutoring Center serving Cuyahoga Falls, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other tutoring centers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Sylvan Learning of FairlawnTutoring Centers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sylvan Learning of Fairlawn: 89/100 on this factor. Category median: 93.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sylvan Learning of Fairlawn: 89/100 on this factor. Category median: 94.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sylvan Learning of Fairlawn: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sylvan Learning of Fairlawn: 91/100 on this factor. Category median: 91.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sylvan Learning of Fairlawn: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sylvan Learning of Fairlawn: 61/100 on this factor. Category median: 67.B
61
Bar = this company · dark tick = category median.
Star ratings
142 Google reviews we collected
4.8of 5
5 stars13394%
4 stars43%
3 stars00%
2 stars11%
1 star43%
Praise vs complaints
Phrases our text analysis found in 131 written reviews
97%praise
Praise9497%
Complaints33%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price00%
Reasonable583%
Overpriced00%
Not sure117%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2930%
Would recommend2021%
Quality & results1920%
Speed & response88%
Communication88%
Price & value77%
Honesty & trust66%
What customers talk about
We read 131 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“My daughter benefited from her sessions and the staff communicates well, is friendly, and provided flexibility with our schedule.”
“Highly recommend to any parents who feel like they’ve run out of options.”
“Sylvan Learning has been an amazing experience for my daughter!”
“…o my son’s schedule or communicating updates—I really appreciate how responsive the management at the center is.…”
“Staff and teachers are kind and encouraging, expectations and procedures are very clear.”
“It seemed expensive at first, but for what we got out of it it was worth every penny.”
“We were doing everything we could at home, but nothing seemed to be helping, and we honestly felt lost.”
People customers mention
Mike18 reviews
Megan9 reviews
Center4 reviews
Math3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TTara5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My daughter benefited from her sessions and the staff communicates well, is friendly, and provided flexibility with our schedule.
Reasonable price
DDionne1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My child’s skills and confidence have increased greatly through Sylvan. I also appreciate the reward system Sylvan uses when students show progress and initiative. Monthly progress meetings are always helpful so I can see exactly what skills my child has mastered. The directors and tutors at Sylvan are also willing…
Reasonable price
JJoyLocal Guide · 28 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
We have had a wonderful experience at Sylvan. Staff and teachers are kind and encouraging, expectations and procedures are very clear. It took only a few weeks for us to see a huge change in our son, and he loves going!
Reasonable price
JJeannette5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Thank you Sylvan for an amazing job!! Highly recommend and super fun for the kids. My son loves going.
DDaniel5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
We enrolled our son to get him ready for kindergarten. Sylvan has gone above and beyond. Not only is he learning but he enjoys going.
DDavid6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Admins and teachers are great, and my daughter has much more confidence in her math skills since going to Sylvan. It was definitely a good choice.
My daughter benefited from her sessions and the staff communicates well, is friendly, and provided flexibility with our schedule.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Thank you, Tara, for sharing your positive experience! We're thrilled to hear that your daughter benefited from her sessions and that our staff's communication and flexibility met your needs. We look forward to continuing to support your family.
D
Dionne LaRue1 reviewiTotal number of Google reviews Dionne has written across all businesses on Google Maps, not just this one.
My child’s skills and confidence have increased greatly through Sylvan. I also appreciate the reward system Sylvan uses when students show progress and initiative. Monthly progress meetings are always helpful so I can see exactly what skills my child has mastered. The directors and tutors at Sylvan are also willing to incorporate into tutoring sessions what my child is learning, or struggling with at school.
Price assessment: Reasonable price
Response from the owner · 3 weeks ago
Dionne, we're so happy to hear about your child's increased skills and confidence! It's great to know that our reward system and progress meetings are helpful. We're committed to incorporating school learning into our sessions and are glad it's working well for your child.
J
Joy Fenton-JonesLocal Guide · 28 reviewsiTotal number of Google reviews Joy has written across all businesses on Google Maps, not just this one.
We have had a wonderful experience at Sylvan. Staff and teachers are kind and encouraging, expectations and procedures are very clear. It took only a few weeks for us to see a huge change in our son, and he loves going!
Price assessment: Reasonable price
Response from the owner · 4 months ago
Thank you for sharing your encouraging experience with us. We’re delighted to hear about the positive influence on your son and his enjoyment in attending. Our team is committed to fostering a supportive and motivating environment, and your feedback truly inspires us to continue persevering in our mission.
J
Jeannette Janosi5 reviewsiTotal number of Google reviews Jeannette has written across all businesses on Google Maps, not just this one.
Thank you Sylvan for an amazing job!! Highly recommend and super fun for the kids. My son loves going.
Response from the owner · 4 months ago
Thank you for your kind feedback! We're delighted to hear that your son is enjoying his time with us and that your experience was positive. Your recommendation is truly appreciated and inspires us to continually strive for improvement.
D
Daniel Rasor5 reviewsiTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
We enrolled our son to get him ready for kindergarten. Sylvan has gone above and beyond. Not only is he learning but he enjoys going.
Response from the owner · 4 months ago
Thank you for sharing your positive experience. We're delighted to hear your son is thriving and making significant strides with us. Your feedback is invaluable and inspires us to keep fostering a resilient environment where everyone can grow and succeed.
D
David Robinson6 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Admins and teachers are great, and my daughter has much more confidence in her math skills since going to Sylvan. It was definitely a good choice.
Response from the owner · 4 months ago
Thank you for sharing your positive experience! We're delighted to hear that your daughter has built her confidence in math, and it's wonderful to know that our team has contributed to her growth. Your feedback is invaluable to us and inspires our commitment to fostering a supportive learning environment.
M
Mom2boys14 reviewsiTotal number of Google reviews Mom2boys has written across all businesses on Google Maps, not just this one.
My son absolutely loves his tutoring. The rewards system they have really motivates my son to do his best. Zachary loves coming to tutoring and enjoys working with the teachers.
Price assessment: Not sure
Response from the owner · 4 months ago
Thank you for taking the time to share your positive experience! We’re delighted to hear that the rewards system is inspiring your son and that he values his time with our teachers. It’s truly heartwarming to know that Zachary looks forward to his tutoring sessions. We are committed to supporting his learning journey and appreciate the opportunity to be part of it.
M
Melanie Bortell10 reviewsiTotal number of Google reviews Melanie has written across all businesses on Google Maps, not just this one.
Sylvan has done an amazing job with our son. He has been working with Sylvan for almost a year and has progress has been wonderful. I also appreciate that they meet with us monthly to get updates and progress reports. They also accept the Jon Peterson Scholarship, which has been such a blessing.
Response from the owner · 4 months ago
Thank you for sharing your wonderful experience with Sylvan! We're delighted to hear about your son's progress and that our monthly updates have sparked your enthusiasm. It's heartwarming to know that the Jon Peterson Scholarship has made a difference for your family. Your feedback and support inspire us to keep fostering creativity and growth!
C
Claudia Perez8 reviewsiTotal number of Google reviews Claudia has written across all businesses on Google Maps, not just this one.
My daughter was struggling with her honor class on her 1st year in high school. Sylvan has been helping her and she went from failing to a B! We highly recommend them! Super easy to schedule, in person or online! Thanks!
R
Ross BauerLocal Guide · 6 reviewsiTotal number of Google reviews Ross has written across all businesses on Google Maps, not just this one.
