Aube Plop3 reviewsTotal number of Google reviews Aube has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service from Enya and Aubrey!
Symmetry 360 Massage Highlands
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%82+19.9Value 14%95+13.4Replies to reviews 7%26+1.8Craft & service penalty98−0.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#228 of 294 massage therapistsPosition by Experts Score among all companies we track in this category. · better than 23%
4.9 ★★★★★ 1,259 Google reviews · 24 photos
94%five-star reviews
4.84★last 12 monthsAverage stars on reviews from the last 12 months only.
2.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
25%reviews answered by the owner
Oct 2026latest review
Symmetry 360 Massage Highlands at a glance
Google reviewers rate Symmetry 360 Massage Highlands 4.9 out of 5 based on 1259 reviews, with the owner responding to 25 percent of them. Customers frequently praise the friendly staff, professional atmosphere, and effective deep tissue or Swedish massages that address specific muscle issues. Positive feedback also highlights reasonable pricing and convenient amenities like cold plunges and infrared saunas. However, some low-star reviews criticize instances where therapists ignored patient forms or requested focus areas, resulting in ineffective or painful sessions.
- Google rating: 4.9 out of 5 from 1,259 reviews (94% five-star).
- Reviews on this page: 1,260 Google reviews (879 with written comments, 10 with photos).
- Owner responses: the business replied to 25% of reviews.
- Most recent review: October 24, 2026.
- Service: Massage Therapist serving Denver, Colorado.
Data from Google, last updated October 25, 2026.
Score profile vs other massage therapists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Symmetry 360 Massage Highlands: 88/100 on this factor. Category median: 94.A
88
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Symmetry 360 Massage Highlands: 82/100 on this factor. Category median: 94.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Symmetry 360 Massage Highlands: 98/100 on this factor. Category median: 100.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Symmetry 360 Massage Highlands: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Symmetry 360 Massage Highlands: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Symmetry 360 Massage Highlands: 26/100 on this factor. Category median: 75.D
26
Bar = this company · dark tick = category median.
Star ratings
1,260 Google reviews we collected
- 5 stars1,18894%
- 4 stars292%
- 3 stars141%
- 2 stars101%
- 1 star192%
Praise vs complaints
Phrases our text analysis found in 879 written reviews
- Praise68695%
- Complaints335%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2426%
- Reasonable6470%
- Overpriced11%
- Not sure33%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude26937%
- Would recommend17124%
- Quality & results14320%
- Communication517%
- Price & value355%
- Speed & response324%
- Honesty & trust183%
What customers talk about
We read 879 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone’s super friendly and Dyanna is an incredible massage therapist.”
“From the moment the sauna malfunctioned, the receptionist was dismissive, rude, and unprofessional.”
“Would highly recommend doing this treatment before the massage, your body will thank you.”
“I have been to symmetry several times and seen Bonnie and Brandy who I highly recommend.”
“Madison did a fantastic job getting the areas where I had most of my problems!”
“I received the worst massage of my life (referring to the experience as a massage is generous).”
“The entire staff is also incredibly friendly and so easy to work with, I signed up for the membership and it’s been awesome!”
“Clean place , reasonable prices with good service,,,the manager over her work appreciated 👍🏻highly recommended”
“I will never go back and for the lack of professionalism and service the massage was over priced as well.”
“So grateful for getting an appointment so quickly and the massage from Bonnie was amazing!”
“I booked a Fire & Ice session followed by a massage, but neither service was delivered as expected due to equipment issues and delays.”
“The floorboards are a lil squeaky but it’s honestly kinda nice and homey?”
People customers mention
- Golden 19 reviews
- Brandy 11 reviews
- Kai 11 reviews
- Randi 10 reviews
- Gail 9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Connor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 19 hours ago★★★★★
I always feel amazing when I leave here. Everyone’s super friendly and Dyanna is an incredible massage therapist.
Revathy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Brandy is an excellent Therapist. She knows how to relieve the stressed muscles. She is a consummate professional..
Reasonable price
Brooke2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I walked in and was able to book with Bri and it was EXACTLY what I was looking for. She helped with the specific issues I was having and gave suggestions for how to address the root cause.
Reasonable price
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Farthest thing from a Thai massage I’ve ever experienced. Weak pressure—sleep massage!!! Not for athletic people. Waste of money.
Overpriced
CatieLocal Guide · 130 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
I got a two hour massage from Kyler and it was exceptional! The pressure was fantastic and he was incredibly knowledgeable especially with techniques to help alleviate my TMJ. The entire staff is also incredibly friendly and so easy to work with, I signed up for the membership and it’s been awesome!
MikeLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great location. Did the cold plunge and infrared sauna before my massage. Would highly recommend doing this treatment before the massage, your body will thank you.
Great price
Photos
Customer reviews
4.9 ★★★★★ 1,259 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Connor O'Donnell3 reviewsTotal number of Google reviews Connor has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI always feel amazing when I leave here. Everyone’s super friendly and Dyanna is an incredible massage therapist.
Revathy Bagawandoss10 reviewsTotal number of Google reviews Revathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrandy is an excellent Therapist. She knows how to relieve the stressed muscles. She is a consummate professional..
- Price assessment: Reasonable price
Brooke Scimemi2 reviewsTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI walked in and was able to book with Bri and it was EXACTLY what I was looking for. She helped with the specific issues I was having and gave suggestions for how to address the root cause.
- Price assessment: Reasonable price
Kelly Anne1 reviewTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFarthest thing from a Thai massage I’ve ever experienced. Weak pressure—sleep massage!!! Not for athletic people. Waste of money.
- Price assessment: Overpriced
Catie DausLocal Guide · 130 reviewsTotal number of Google reviews Catie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI got a two hour massage from Kyler and it was exceptional! The pressure was fantastic and he was incredibly knowledgeable especially with techniques to help alleviate my TMJ. The entire staff is also incredibly friendly and so easy to work with, I signed up for the membership and it’s been awesome!
Response from the owner · 3 weeks ago
Hey Catie, thank you so much for such an awesome review! I'm so glad that Kyler and the team was able to give you such a positive experience and I'm certain you'll enjoy the membership. Just so you know, we do offer a $25 credit onto your account whenever anyone books their first service with us and gives your name at check out. It's just a little thanks for supporting our small local business. We look forward to seeing you back in for your next massage! :)
morgan shugart1 reviewTotal number of Google reviews morgan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAubrey was phenomenal!
Response from the owner · 3 weeks ago
Hi Morgan, thank you so much for the great review! I'll be sure to pass along your kind words to Aubrey. Hope to see you back in again sometime soon! :)
Mike DLocal Guide · 87 reviewsTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat location. Did the cold plunge and infrared sauna before my massage. Would highly recommend doing this treatment before the massage, your body will thank you.
- Price assessment: Great price
Response from the owner · 3 weeks ago
Hi Mike, a Fire & Ice session pre-massage is a game changer, good on you for knowing the path! :) And thank you for the kind words and 5 stars. Just so you know, we do offer a $25 credit onto your account whenever anyone books their first service and gives your name at check out. It's just a little thank you for supporting our small local business. Thanks again, we hope to have you back in again some time soon! :)
TJLocal Guide · 1 reviewTotal number of Google reviews TJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSandra is the best!
Response from the owner · 3 weeks ago
Hey TJ, thanks for the great review! I'll be sure to pass along your kind words to Sandra and we look forward to seeing you back in again, sometime soon hopefully. :)
Carrie Thompson3 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRelaxed, professional atmosphere. I have always received a quality massage at this business.
Response from the owner · 3 weeks ago
Hey Carrie, thank you so much for such a lovely review! We really appreciate you taking the time and look forward to seeing you back in again sometime soon. :)
Business details
- Address: 2416 W 32nd Ave, Denver, CO 80211
- Phone: (720) 524-3431
- Website: symmetrymassagedenver.com
- Service area: Denver, CO