iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty96−0.4Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 27 sod installation servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★58 Google reviews · 24 photos
98%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate SYNLawn Jacksonville five stars based on fifty-eight reviews, noting the owner responds to seventy-one percent of feedback. Customers frequently cite punctuality, transparent pricing, and effective communication during the estimation and installation phases. Recurring themes include the professional demeanor of the crew, the durability of the turf for pets and families, and the smooth execution of projects ranging from putting greens to full backyard replacements. One reviewer mentioned initial sticker shock regarding the cost, though they ultimately expressed satisfaction with the final result.
Google rating: 5.0 out of 5 from 58 reviews (98% five-star).
Reviews on this page: 58 Google reviews (57 with written comments, 22 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: October 24, 2026.
Service: Sod Installation Service serving Baldwin, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other sod installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SYNLawn JacksonvilleSod Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SYNLawn Jacksonville: 96/100 on this factor. Category median: 81.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SYNLawn Jacksonville: 95/100 on this factor. Category median: 73.A
95
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SYNLawn Jacksonville: 96/100 on this factor. Category median: 80.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SYNLawn Jacksonville: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SYNLawn Jacksonville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
58 Google reviews we collected
5.0of 5
5 stars5798%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 57 written reviews
98%praise
Praise13198%
Complaints22%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price350%
Reasonable233%
Overpriced00%
Not sure117%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2821%
Staff & attitude2821%
Would recommend2620%
Speed & response2418%
Communication1411%
Price & value97%
Honesty & trust43%
What customers talk about
We read 57 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“SYNlawn exceeded our expectations with the installation of our putting green.”
“One of the sprinklers got damaged during install and they kindly replaced it.”
“They were polished and professional and you could tell how much they loved installing putting greens.”
“Couldn’t be happier with the whole process and highly recommend SynLawn”
“I set up an estimate with Danny and he showed up on time and prepared.”
“This review is for the process of getting an estimate, installation, communication, and customer service as we just had the turf installed.”
“Quotes were given quickly with fair and transparent pricing, then the install team crushed it.”
“He was very transparent about the process from the beginning to the end.”
People customers mention
Matt12 reviews
Danny7 reviews
Jax4 reviews
Tal3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired SYNLawn Jacksonville for 3 kinds of job. Pick one to see what they paid and said.
DDawn3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Our new lawn looks wonderful. The design was perfect and installation went smoothly.
JJosephLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fantastic experience and standup company. The quality of installation and quick response is phenomenal. If you’re looking for Turf, look no further. From the owner, to the employees, top rated service. I wish my HOA would allow my whole lawn to be turfed, and if you have dogs, they will love the durability and…
DDemetriaLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★
Danny, Scott and the guys were great to work with. They did a really nice job. After I got over the sticker shock of the price and decided to go for it, I am really glad that I did. We love over turf covered balcony overlooking the river and downtown. It's clean, dry and comfortable.
RRyanLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Exceptional process and final product. Quotes were given quickly with fair and transparent pricing, then the install team crushed it. They were polished and professional and you could tell how much they loved installing putting greens. My putting greens are beautiful and roll just like a well manicured Bermuda…
BBrent7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Synlawn is incredibly talented at all manor of turf work. They have installed two greens for me and they are both top quality. Matt and his team are best in class. (100/1000). I can’t imagine there is anyone better.
EEddieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had Synlawn come out for a quote to redo my backyard. They knocked it out of the park, the turf is high quality, my kids play on it every day, the dog loves it (and easy pickup) and it’s just changed our whole back yard. Quality team, communicated well, and gave an accurate timeline for completion. Would recommend…
Great priceArtificial turf installationDriveway or walkway pavingLandscaping design
This review is for the process of getting an estimate, installation, communication, and customer service as we just had the turf installed.
I was at the Jacksonville Home & Patio Show when I saw the SYNLawn display. I was very impressed with Danny’s knowledge of the product and he was able to answer all my questions with no pressure.
I set up an estimate with Danny and he showed up on time and prepared. Excellent communication! He went over all my options and I felt comfortable in my decision.
After all the preliminaries Tal paid me a visit to set up a date for installation and answer any questions I may have, the entire process of getting an estimate to installation was about two weeks.
The two installers showed up on time and got to work immediately. For three days they worked meticulously and methodically on the installation, I could not be happier with the result. I only had a small section of yard but they took their time and ensured the work was completed to perfection.
After the work was completed Tal explained to me about the care and maintenance of the turf, which to my surprise involves very little! Definitely would use them again!
Response from the owner · 4 days ago
Thank you so much for the review! And thank you for trusting us with your project!!
D
Dawn Cutajar3 reviewsiTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Fantastic experience and standup company. The quality of installation and quick response is phenomenal. If you’re looking for Turf, look no further. From the owner, to the employees, top rated service. I wish my HOA would allow my whole lawn to be turfed, and if you have dogs, they will love the durability and functionality of the turf. Highly recommended this company.
Response from the owner · 4 weeks ago
Thank you so much for the awesome review! We’re glad you and the pups are loving the turf! 🐾
We’ll keep our fingers crossed that the HOA eventually comes around on the whole-lawn idea! Until then, we’re just happy we could give you a little slice of the turf life! We truly appreciate your business and the recommendation!
D
Demetria LivingstonLocal Guide · 13 reviewsiTotal number of Google reviews Demetria has written across all businesses on Google Maps, not just this one.
Danny, Scott and the guys were great to work with. They did a really nice job. After I got over the sticker shock of the price and decided to go for it, I am really glad that I did. We love over turf covered balcony overlooking the river and downtown. It's clean, dry and comfortable.
Response from the owner · 4 weeks ago
Thank you so much for taking the time to share this! We truly appreciate the kind words about Danny, Scott, and the entire crew. It means a lot to hear that you had such a great experience working with our team.
We completely understand that a project like this is an investment, so hearing that you decided to move forward and are now glad you did is especially rewarding for us. We’re thrilled that you’re enjoying your new turf-covered balcony and getting to take advantage of such a beautiful view of the river and downtown!
Knowing that the space is now clean, dry, comfortable, and somewhere you genuinely enjoy spending time makes all the work worthwhile. Thank you again for trusting us with your project and for allowing our team to be a part of transforming the space. We hope you enjoy it for many years to come!
R
Ryan ColburnLocal Guide · 33 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Exceptional process and final product. Quotes were given quickly with fair and transparent pricing, then the install team crushed it. They were polished and professional and you could tell how much they loved installing putting greens. My putting greens are beautiful and roll just like a well manicured Bermuda green. Couldn’t be happier with the whole process and highly recommend SynLawn
Response from the owner · a month ago
Thank you so much for the incredible review! We really appreciate you trusting us with your putting greens and are thrilled to hear how happy you are with the finished product.
Hearing that the greens roll like a well-manicured Bermuda green is about the best compliment we could get! We take a lot of pride in the craftsmanship and love building putting greens that our customers can actually enjoy and practice on.
Thank you again for the recommendation and for allowing the SYNLawn Jacksonville team to be part of the project!
B
Brent Latour7 reviewsiTotal number of Google reviews Brent has written across all businesses on Google Maps, not just this one.
Synlawn is incredibly talented at all manor of turf work. They have installed two greens for me and they are both top quality. Matt and his team are best in class. (100/1000). I can’t imagine there is anyone better.
Response from the owner · a month ago
Thank you so much for the incredible review! We really appreciate the kind words and, more importantly, the trust you’ve put in us with both of your putting greens. We’re glad to hear they’ve both turned out top quality!
As for the “100/1000”… we’re not exactly sure what happened there, but we’re definitely not going to correct you. 😂 We’ll happily accept the 1,000!
Thank you again for the support and recommendation. It means a lot to Matt and the entire SYNLawn Jacksonville team!
E
Eddie SidenstrickerLocal Guide · 16 reviewsiTotal number of Google reviews Eddie has written across all businesses on Google Maps, not just this one.
I had Synlawn come out for a quote to redo my backyard. They knocked it out of the park, the turf is high quality, my kids play on it every day, the dog loves it (and easy pickup) and it’s just changed our whole back yard. Quality team, communicated well, and gave an accurate timeline for completion. Would recommend them above any other turf company I’ve talked to.
Price assessment: Great price
Services: Artificial turf installation, Driveway or walkway paving, Landscaping design
Response from the owner · 2 months ago
Thank you so much for the fantastic review! We’re thrilled to hear how much you’re enjoying the turf and that the kids and the dog have officially claimed the backyard as their own!
We take a lot of pride in quality, communication, and doing what we say we’re going to do. Thank you for trusting SYNLawn with your backyard and for recommending us. We truly appreciate you!
S
stevetjaxLocal Guide · 35 reviewsiTotal number of Google reviews stevetjax has written across all businesses on Google Maps, not just this one.
Our condo association hired SynLawn to replace ten, large grass islands (200sf each) in front of our building. The result was phenomenal. What was once an unsightly and weed infested area is now extremely attractive and a great first impression to residents and visitors.
SynLawn also helped us negotiate and oversaw the installation of vinyl fencing for our property as well. It was so nice to have one point of contact for both projects.
Both jobs were done on time, professionally run and project managers were always in contact. Work crews were always on time and extremely pleasant to work with. If any concerns or questions were raised, they were addressed immediately. Upon completion, the job site was completely cleaned to our satisfaction.
Price assessment: Great price
Services: Artificial turf installation
Response from the owner · 2 months ago
Thank you so much for the wonderful review! We’re thrilled to hear that the transformation made such a great first impression for your residents and visitors. It was a pleasure helping with both the turf and fencing and making the process a bit easier for you!
Our team takes great pride in communication, professionalism, and leaving every project better than we found it! We truly appreciate your trust in SYNLawn and are so happy you’re enjoying the finished result! 😊
J
John PrinceLocal Guide · 28 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
My company is a local provider of custom luxury home audio-video entertainment & technology systems, including golf simulators. For our new demo SIM at our Jacksonville design studio, we had to have the absolute very BEST - with no compromises - and we got just that from SynLawn Jacksonville. Every part of the process was first-class. Fair up-front pricing, communication, design, scheduling, superior product quality, installation, and the end result. We could not possibly be happier and we'll be referring all of our golf SIM clients to Matt, Danny, and their fantastic team for their turf installations.
Price assessment: Great price
Services: Artificial turf installation
Response from the owner · Edited 2 months ago
Thank you for the review, John! It was a pleasure transforming your showroom simulator and bringing the vision to life. We truly appreciate your trust in us and look forward to continuing our relationship! 😎
A
Andrew DavisLocal Guide · 16 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
