Experts Reviews · Company report
T.E. Spall & Son logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

T.E. Spall & Son

Archbald, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.8★ from 2,294 Google reviews

Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T.E. Spall & Son is better than 82% of air duct cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T.E. Spall & Son is better than 77% of air duct cleaning services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T.E. Spall & Son is better than 98% of air duct cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T.E. Spall & Son is better than 74% of air duct cleaning services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T.E. Spall & Son is better than 91% of air duct cleaning services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T.E. Spall & Son is better than 100% of air duct cleaning services.A
100

Reviews for your job

Customers hired T.E. Spall & Son for 8 kinds of job.

T.E. Spall & Son for a/c system repair

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Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.57
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$730
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 13
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.79%

All 23 Google reviews tagged “A/C system repair” · showing 20

Gabe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★

Do not use T.E. Spall & Son. They nickel and dime you with the hope of selling you the monthly maintenance plan. The technician could not find the leak in my heat pump's AC and asked if I wanted to top it off with the refrigerant containing a dye to see where the leak is, after which he would have to return after…

Paid $1,000–1,200OverpricedA/C system repair
Sam3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Used this company for everything from AC installation to AC repair and system and furnace maintenance. Great professional staff. They came right out diagnosed my issue and repaired it. Had parts right on the truck to do the repair and system working great again. Upfront on costs before doing the work. Great…

Great priceA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Professionalism
KellyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★

Came in and did the job professionally but overstepped and made me feel unsafe.

Paid $800–1,000Great priceHVAC system maintenanceA/C system repairHeating system maintenance
P&N1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Bryant was the MOST outstanding technician I’ve ever dealt with! They came out within 12 hours to diagnose my central ac. Highly recommend Bryant and TE Spall co!!!!!

Paid $1–200Great priceA/C system repair
Linda4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We want to publicly acknowledge Brennan our service person who did an exceptional job on a difficult problem. We also want thank Aaron and Tom Spall for resolving a difficult warranty issue with 100% satisfaction. We will be having them bid on two other jobs next year.

A/C system repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

I would give this company 0 if I could. They are upcharging their customers and have pushy techs who just try to sell you upgrades or equipment you don’t need and then still don’t fix your systems when they put them in. DONT USE THEM!!!!!!

Paid $1,400–1,600OverpricedA/C system repair
Brittany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I couldn’t have asked for better service! The technician that helped me was Ed and he was phenomenal. He was very friendly and down to earth and did a wonderful job. What I appreciated more than anything was all the extra advice and guidance he gave me. I learned a lot of useful information about how to make the…

Paid $400–600Reasonable priceA/C system maintenanceA/C system repair
Alli10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Edward came out and repaired my unit after it was accidentally damaged by lawn care services. He performed a thorough assessment and repair service. He was extremely professional and did a fine job! Thank you Ed.

Paid $1,600–1,800OverpricedA/C system repair
MaryBeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I called TE Spall because my mini split indoor unit was icing up. I got a call stating the technician was running a bit early and could arrive before the appt time. Technician Mason Matous arrived and promptly went to work to diagnose the problem. He very quickly determined the issue and explained the best option…

Paid $600–800Reasonable priceA/C system repair
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We’ve been T.E.Spall customers for more than a decade. Always happy with their reliable, effective service. If you’re looking for an HVAC company — highly recommended.

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Dan McDonnell is a very seasoned and experienced tech. He takes the time to explain everything in a friendly and professional manner and I would highly recommend him for your next service.

Paid $200–300Reasonable priceHVAC system maintenanceA/C system repair
Jerry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very professional, great response, great service.

Paid $300–400Reasonable priceA/C system repairService not listed
BenjaminLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Had to call T.E Spall & Son for a new issue. They sent out Mason who was great. Our system was missing some common components, and not only solved our initial issue (half empty and noisy radiators) but also solved a different issue that we didn’t know was related (radiator water back flowing into the house. ) Still…

A/C system maintenanceHVAC system maintenanceHVAC system repair+ Responsiveness+ Punctuality+ Quality
Derek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Came out quickly on a Sunday and fixed our AC in less than 2 hours very friendly and professional

A/C system repair
Bruce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

T.E.Spall & Son Is a great company. Mason did the seasonal service on my heat pumps and was very knowledgeable and answered all my questions. He's a really nice guy.

A/C system repairHeating system installation+ Responsiveness+ Punctuality+ Quality
Lethal9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Eric was Super helpful and got AC unit back up and running ! Highly recommend them for any Hearing and AC repairs or Maintenance

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
Melanie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My second time using T.E. Spall proved once again they are courteous, professional, and take the time to answer all your questions.

A/C system repair+ Responsiveness+ Quality+ Professionalism
GhayasLocal Guide · 146 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

T.E. Spall & Son came highly recommended by a good friend. Very professional interaction, from making the initial appointment, to showing up on time to superb knowledge and courtesy of the technician, Kyle. I had some major issues with my central AC system that he meticulously diagnosed and repaired. He also kept me…

A/C system maintenanceHVAC system maintenanceHVAC system repair
JamesLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Where do I start?If you are reading this review you are obviously considering T.E.Spall and Son. Don't look elsewhere! When I scheduled a review and estimate for an air conditioner repair or replacement, I heard from someone that I was looking at a company who had a great reputation. And that's what you want! We got…

A/C system maintenanceHeating system maintenanceInstall AC+ Responsiveness+ Quality+ Professionalism
Debby1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They informed us of all the options very satisfied. Nice honest company. Recommend this company 100 % is more then 5 ⭐️⭐️⭐️⭐️⭐️ They go above and beyond they are all Awesome!!

A/C system repair+ Responsiveness+ Punctuality+ Quality

Show more a/c system repair reviews (3 more) →

Price

$317-27% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 62%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance227$54–$581
Heating system maintenance182$37–$219
HVAC system repair106$148–$642
Heating system repair106$124–$809
A/C system maintenance71$26–$251
Installation54$1.2k–$2.4k
Ductless heating & A/C services47$57–$1.1k
A/C preventive maintenance43$39–$219

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