Experts Reviews · Company report
T.E. Spall & Son logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

T.E. Spall & Son

Archbald, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.8★ from 2,294 Google reviews

Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T.E. Spall & Son is better than 82% of air duct cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T.E. Spall & Son is better than 77% of air duct cleaning services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T.E. Spall & Son is better than 98% of air duct cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T.E. Spall & Son is better than 74% of air duct cleaning services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T.E. Spall & Son is better than 91% of air duct cleaning services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T.E. Spall & Son is better than 100% of air duct cleaning services.A
100

Reviews for your job

Customers hired T.E. Spall & Son for 8 kinds of job.

T.E. Spall & Son for cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.63
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$99–$554
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 62/100.How Job match is calculatedBuilt only from reviews Google tagged “Cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.93%

All 16 Google reviews tagged “Cleaning”

SherrieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★★

Dave explained everything very clearly and made sure our heater was running properly. Very knowledgeable and friendly.

Paid $200–400Reasonable priceCleaningHVAC system maintenance
Cinda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Brennan did a great job !!!

Paid $400–600Reasonable priceCleaning
KathyLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I cannot say enough good about Dylan and Daniel!! I recently had a pipe burst. I was very worried as it is right over my hot water heater and gas furnace. They are very polite and knowledgeable. Their explanations and recommendations were very much appreciated. Fantastic service!!

Paid $500–600Reasonable pricePlumbing leak detectionPlumbing pipe repairHeating system repair
Jack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

The service done by the technician was good. The timing of the visit was not good! Schedule was 2-4. At 6:00 I get a call that they are on their way and arrived at 7:00. Communications were not good. Directions were not followed as to who at the location to call. Disappointed!

Cleaning
Brian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

Had a thermal coupler replaced and cleaning of my natural gas furnace. Technician was polite and did a great job. I just thought the price was too much. But I’m happy that I should be set for the winter. Definitely will NOT be calling them back.

Paid $600–800OverpricedHeating system repairCleaning
Phil7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Serviced hvac system. Jordan and James did a great job. I feel very comfortable with Spall and their techs. Thanks guys

Reasonable priceHVAC system maintenanceCleaning
kevinLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I really appreciated the work done. My oil furnace was in desperate need of cleaning and repair and the tech quickly figured out the best and fastest way to get it running safe and efficient. He even saved me a bit over the initial estimate. I will be replacing my oil furnace later this year and I plan on calling these guys for my upgrade.

Paid $200–400Great priceHeating system repairCleaning
Tiffany5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They were very, very friendly and helpful. Excellent communication and quick, thorough work.

Paid $1–100Great priceCleaning
Chuck2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Steve was excellent, communicated throughout the process and was able to resolve all my issues.

Paid $200–300Great priceCleaningRepair HVACHeating system maintenance
Leo3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very professional. Top notch. Thank you guys excellent!

Paid $200–300Reasonable priceInstallationFaucet repair+ Responsiveness+ Punctuality+ Quality
John10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

We’ve been T.E.Spall customers for more than a decade. Always happy with their reliable, effective service. If you’re looking for an HVAC company — highly recommended.

Paid $300–400Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
Tara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

As always nothing but the best service. Phillip "Tom" showed up ahead of schedule and promptly did the yearly service on the ac unit. We have always had wonderful customer service from TE Spall no matter who co.es out for the maintenance of our system!

Paid $200–300Reasonable priceHVAC system maintenanceCleaning
StanleyLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Rating only, no written review.

Paid $200–300Great priceHVAC system maintenanceCleaning
Joe5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $200–300Great priceHVAC system maintenanceA/C system maintenanceCleaning
Douglas11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $1,000+Great priceCleaningHeating system installationService not listed
Robert3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Rating only, no written review.

Paid $200–300Reasonable priceA/C preventive maintenanceHVAC system maintenanceA/C system maintenance

Price

$317-27% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 62%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance227$54–$581
Heating system maintenance182$37–$219
HVAC system repair106$148–$642
Heating system repair106$124–$809
A/C system maintenance71$26–$251
Installation54$1.2k–$2.4k
Ductless heating & A/C services47$57–$1.1k
A/C preventive maintenance43$39–$219

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