Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
T.E. Spall & Son logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

T.E. Spall & Son

Archbald, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.8★ from 2,294 Google reviews

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Report card

Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T.E. Spall & Son is better than 82% of air duct cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T.E. Spall & Son is better than 77% of air duct cleaning services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T.E. Spall & Son is better than 98% of air duct cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T.E. Spall & Son is better than 74% of air duct cleaning services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T.E. Spall & Son is better than 91% of air duct cleaning services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T.E. Spall & Son is better than 100% of air duct cleaning services.A
100

Reviews for your job

Customers hired T.E. Spall & Son for 8 kinds of job.

T.E. Spall & Son for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–400
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “Thermostat installation”

PHILLocal Guide · 290 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Always friendly and helpful, very professional, arrive on time. Great company

Paid $200–400Reasonable pricePlumbing leak detectionHeating system maintenanceHVAC system maintenance
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Installers did a great job kept a clean working area and kept me informed about what was happening and friendly. Showed me how to work thermostat and changing filter. Asked if I had questions and answered them.

Paid $2,000+Reasonable priceHeating system installationInstall ACThermostat installation
Jared2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great service from Michael and the team that installed my replacement hvac system. The install went smooth and everything is running as expected so far. The team was very knowledgeable and professional. I would give them all 6-stars if possible! Will recommend to others in the future.

Reasonable priceInstallationHeating system installationInstall AC
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Nick and his team did amazing work installing our new oil burner and hot water line! Extremely professional and meticulous work. Explained everything thoroughly and answered all questions. Very knowledgeable about everything done. Extremely satisfied and highly recommend. Thank You

Reasonable priceWater heater installationHeating system repairInstallation
AaronLocal Guide · 113 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We just had Spall come and replace our 21-year-old AC system. Andy did a phenomenal job. All communication was very timely. They were able to drop a new conduit with Romex to our box for powering the condenser separately from the AHU, and piggy-backed two other breakers to do it. They cleaned all of the diffusers…

Reasonable priceInstallationHVAC duct & vent repairInstall AC
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

T.E. Spall & Son did two jobs for us this winter - the addition of a fourth zone to our home's existing heating system (the heat in our finished basement room can finally be controlled independently), and the replacement of our aged boiler. In both cases, the work was done extremely well, professionally, cleanly,…

Heating system installationInstallationThermostat installation+ Responsiveness+ Punctuality+ Quality
tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $1,000+Reasonable priceInstallationThermostat installation
Brittney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Thermostat installation+ Responsiveness+ Punctuality+ Quality

Price

$317-27% vs typical air duct cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 21%Reasonable 62%Overpriced 7%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance227$54–$581
Heating system maintenance182$37–$219
HVAC system repair106$148–$642
Heating system repair106$124–$809
A/C system maintenance71$26–$251
Installation54$1.2k–$2.4k
Ductless heating & A/C services47$57–$1.1k
A/C preventive maintenance43$39–$219

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