Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%77+18.7Value 14%74+10.5Replies to reviews 7%100+7.1Craft & service penalty98−0.2Momentum penalty91−0.9Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORET.E. Spall & Son
Archbald, PA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #24Position by Experts Score among all companies we track in this category. of 28 air duct cleaning services · 4.8★ from 2,294 Google reviews
Report card
Percentile vs other air duct cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and craft & service; weakest: value.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T.E. Spall & Son is better than 82% of air duct cleaning services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T.E. Spall & Son is better than 77% of air duct cleaning services.B
77
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T.E. Spall & Son is better than 98% of air duct cleaning services.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T.E. Spall & Son is better than 74% of air duct cleaning services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T.E. Spall & Son is better than 91% of air duct cleaning services.A
91
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T.E. Spall & Son is better than 100% of air duct cleaning services.A
100
Reviews for your job
Customers hired T.E. Spall & Son for 8 kinds of job.
T.E. Spall & Son for thermostat repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 5 Google reviews tagged “Thermostat repair”
Vicki2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Dan was extremely professional and knowledgeable. It was a pleasure to do business with him and the company
Paid $400–600Reasonable priceHVAC system repairHeating system repairInstall thermostat
Mosaic3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Absolute pleasure working with the team from T.E. Spall & Son! Great communication and quite reliable! Highly recommend them!
Reasonable priceHVAC system maintenanceThermostat repairHeating system maintenance
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
Knowledgeable technician, as always!
HVAC system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
RayLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
This time of the year in NE PA it's hard to find an available heating professional. T.E. responded in 2 days. I had previously tried 3 other 'professionals' who may have made the problem worse. Kyle rewired the thermostat's power feed that someone less skilled may have burnt out but still no heat. Our system is…
Heating system repairThermostat repair+ Responsiveness+ Punctuality+ Quality
KatheyEdited a year ago★★★★★
Rating only, no written review.
HVAC system maintenanceInstall thermostatThermostat repair
Price
$317-27% vs typical air duct cleaning services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 21%Reasonable 62%Overpriced 7%Not sure 10%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 227 | $54–$581 |
| Heating system maintenance | 182 | $37–$219 |
| HVAC system repair | 106 | $148–$642 |
| Heating system repair | 106 | $124–$809 |
| A/C system maintenance | 71 | $26–$251 |
| Installation | 54 | $1.2k–$2.4k |
| Ductless heating & A/C services | 47 | $57–$1.1k |
| A/C preventive maintenance | 43 | $39–$219 |
