Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
T.M. Kenney Door Systems logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%88+21.3Value 14%98+13.9Replies to reviews 7%68+4.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

T.M. Kenney Door Systems

Lake Grove, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #74Position by Experts Score among all companies we track in this category. of 92 garage door repair services · 4.9★ from 349 Google reviews

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Report card

Percentile vs other garage door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T.M. Kenney Door Systems is better than 87% of garage door repair services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T.M. Kenney Door Systems is better than 88% of garage door repair services.A
88
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T.M. Kenney Door Systems is better than —% of garage door repair services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T.M. Kenney Door Systems is better than 98% of garage door repair services.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T.M. Kenney Door Systems is better than 100% of garage door repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T.M. Kenney Door Systems is better than 68% of garage door repair services.B
68

Reviews for your job

Customers hired T.M. Kenney Door Systems for 4 kinds of job.

T.M. Kenney Door Systems for customer support

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Jobs reviewedHow many Google reviews are tagged with this job.31
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.97
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Customer support”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#32 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 31 Google reviews tagged “Customer support” · showing 20

Jennifer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent service, products, options and installation! Easy communication I love the new doors!!!

Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
Kurt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★

Good job

Reasonable priceGarage door consultationCustomer support
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great experience from start to finish! The new garage doors were reasonably priced and the service was excellent. The team was professional, responsive ans did a great job with installation. Highly recommend

Customer supportGeneral repairs & installation
Peggy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Two days ago my garage door opener was not able to raise or lower the door. I went to the TM Kenney office in Sayville at 3pm. Gina called a work crew, they followed me to my place & fixed it. Unbelievable service!!! Knowledgeable, professional and friendly My sensor on my garage door broke. I contacted TJ Kenney &…

Reasonable priceCustomer supportService not listed
Peter1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

TM KENNEY offered us a wide choice of quality garage doors within our budget, a choice of openers, they met the order lead time, completed installation within the estimated time, the installers removed the old door, rails, opener. We recommend TM KENNEY over big box retailers offering lower prices for lesser quality garage doors. Peter Lassen Greenlawn

Reasonable priceGarage door consultationCustomer support
Lorraine8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fabulous!

Reasonable priceCustomer support
Maureen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Excellent customer service and excellent repairman. Promptly responded to our problem and was fixed in less than 24 hours!

Reasonable priceCustomer support
Al4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

TM Kenney always does a great job. Have used them for installation and service for 10+ yrs and they have always done a great job. Highly recommended!

Reasonable priceCustomer supportGeneral repairs & installation
Jeanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had a problem with my garage door and TM Kenney responded quickly and had my door operating in no time!

Reasonable priceCustomer support
Eileen9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

A great company to work with, they went above and beyond our expectations. Tom was knowledgeable and professional and exceeded our expectations. It is nice having a company do what they say they are going to do, and do the job on time. We would recommend them to all of our friends. Thanks Tom ! Respectfully, Dan and Eileen

Great priceGarage door consultationCustomer supportGeneral repairs & installation
LeonardLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I had purchased a garage door from them a couple years ago. Last year I noticed the door was discoloring. After contacting them the door was still under warranty and the door was replaced. I am very pleased with their customer support and their dedication to service.

Customer support
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

An absolute perfect experience from the sale by Thomas to the installation of the doors. The installation was in greenlawn, NY at a second home. I live in New Hampshire and coordinated through text messages and phone calls with Thomas. The doors arrived as scheduled yet my garage was not completed until months…

Great priceGarage door consultationCustomer support
Chris2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Always immediate to help with issues and they do great work

Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
James9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Quick, competent, service.great value.

Customer photo from James's review
Great priceGarage door consultationCustomer support
Gerri1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Prompt and courteous service.

Not sureGarage door consultationCustomer support
Alex3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Technician did a great job - diagnosed the issue quickly and repaired.

Reasonable priceGarage door consultationCustomer support
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

I have been doing business with TM Kenney for over 20 years. TM Kenney associates are so helpful to their clients. The technicians are always so prompt responding to calls to the office. The best!! Thank you staff..

Great priceCustomer support
JoyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Had Fall Tune up on my Garage door opener. Noticed Springs needed changing Changed, Tightened Wires, Lubricated. Quick Appointment, Knowledgeable Service man. Happy I'm set for Months to come.

Garage door consultationCustomer supportGeneral repairs & installation
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Arrived on time and did good work.

Reasonable priceCustomer support
Drew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

What a phenomenal job with the installation and the appearance is terrific.

Great priceGarage door consultationCustomer support

Show more customer support reviews (11 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 67%Overpriced 1%Not sure 7%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & installation124—
Garage door consultation61—
Customer support31—
Garage door design8—

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