Garage door supplier · Lake Grove, NY · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%88+21.3Value 14%98+13.9Replies to reviews 7%68+4.8Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#74 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 20%
4.9★★★★★349 Google reviews · 24 photos
94%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise T.M. Kenney Door Systems for prompt scheduling, professional installation, and clear communication regarding repairs and new doors. Pricing is often described as reasonable, with technicians noted for their thoroughness and ability to resolve issues quickly. However, some low-star reviews highlight delays in receiving written estimates and a lack of proactive updates, while others cite unresolved mechanical problems or unexpected diagnostic costs.
Google rating: 4.9 out of 5 from 349 reviews (94% five-star).
Reviews on this page: 349 Google reviews (293 with written comments, 14 with photos).
Owner responses: the business replied to 56% of reviews.
Most recent review: October 26, 2026.
Service: Garage Door Repair Service serving Lake Grove, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
T.M. Kenney Door SystemsGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T.M. Kenney Door Systems: 87/100 on this factor. Category median: 95.A
87
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T.M. Kenney Door Systems: 88/100 on this factor. Category median: 94.A
88
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T.M. Kenney Door Systems: 98/100 on this factor. Category median: 100.A
98
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T.M. Kenney Door Systems: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T.M. Kenney Door Systems: 68/100 on this factor. Category median: 93.B
68
Bar = this company · dark tick = category median.
Star ratings
349 Google reviews we collected
4.9of 5
5 stars32894%
4 stars103%
3 stars41%
2 stars00%
1 star72%
Praise vs complaints
Phrases our text analysis found in 293 written reviews
98%praise
Praise53598%
Complaints92%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price4125%
Reasonable10867%
Overpriced11%
Not sure117%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude13625%
Speed & response11722%
Quality & results9517%
Would recommend9117%
Price & value6211%
Communication234%
Honesty & trust204%
What customers talk about
We read 293 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jodi was most helpful and accommodating for a solution for my non working garage door.”
“Came the same day, resolved the problem quickly for a reasonable cost.”
“And they never call back.”
“Excellent service, products, options and installation!”
“This company is the worst!”
“Great communication, perfect repair, will recommend to my followers.”
“The new garage doors were reasonably priced and the service was excellent.”
“Service was good but very expensive.”
“Explained the issue of the garage door not being able to close.”
“It’s refreshing to find a company that is professional and reliable from the first phone call all the way through completion of the work.”
People customers mention
Tom12 reviews
Thomas9 reviews
Dave6 reviews
Gina6 reviews
Tony5 reviews
Doors4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired T.M. Kenney Door Systems for 4 kinds of job. Pick one to see what they paid and said.
LLouis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Perfect assignment. Excellent contact. On time and the installation was seamless.
Thank you.
Reasonable priceGeneral repairs & installation
PPatti8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Positive experience with Kenny door systems. Jodi was most helpful and accommodating for a solution for my non working garage door. Will gladly recommend.
Reasonable priceGeneral repairs & installation
EEric2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Great product. Price was right. Installation was fast and perfect. Team arrived at the exact time they said they would. Excellent overall experience with T.M. Kenney Door Systems.
Great priceGarage door consultationGeneral repairs & installationGarage door design
WWayne12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
What a great team. Called this morning spoke with Kerri Ann. Very personable and customer oriented. Explained the issue of the garage door not being able to close. This happened last night. She was able to schedule me in for a repair call within a few hours. Mike the technician arrived. Trouble shot the issues and…
Reasonable priceGeneral repairs & installation
JJennifer5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent service, products, options and installation!
Easy communication
I love the new doors!!!
Reasonable priceGarage door consultationCustomer supportGeneral repairs & installation
BBill4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Came the same day, resolved the problem quickly for a reasonable cost. I’d recommend them to anyone looking for installation or repairs.
Positive experience with Kenny door systems. Jodi was most helpful and accommodating for a solution for my non working garage door. Will gladly recommend.
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · a day ago
Thank you, Patti! We're so glad to hear about your positive experience with Kenny door systems and that Jodi was able to assist you. Your recommendation means a lot to us!
J
James McKenna2 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Installation of garage door opener was done perfectly and professionally
Price assessment: Great price
Services: Garage door consultation
Response from the owner · 5 days ago
Thank you, James, for your kind words! We're glad to hear that the installation of your garage door opener was done perfectly and professionally. Your satisfaction means a lot to us!
I
ira goldLocal Guide · 53 reviewsiTotal number of Google reviews ira has written across all businesses on Google Maps, not just this one.
Great product. Price was right. Installation was fast and perfect. Team arrived at the exact time they said they would. Excellent overall experience with T.M. Kenney Door Systems.
Price assessment: Great price
Services: Garage door consultation, General repairs & installation, Garage door design
Response from the owner · a week ago
Thank you, Eric! We're glad you had a great experience with our team at T.M. Kenney Door Systems. Your satisfaction with the product, pricing, and installation means a lot to us!
P
Peter VescovoLocal Guide · 55 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
What a great team. Called this morning spoke with Kerri Ann. Very personable and customer oriented. Explained the issue of the garage door not being able to close. This happened last night. She was able to schedule me in for a repair call within a few hours. Mike the technician arrived. Trouble shot the issues and was able to fix. The whole team was not only professional but able to deliver. Thanks to all….
Price assessment: Reasonable price
Services: General repairs & installation
Response from the owner · 2 weeks ago
Thank you, Wayne! We appreciate your kind words about Kerri Ann and Mike. It's great to hear that our team was able to assist you promptly and professionally. Your feedback means a lot to us!
J
Jennifer Moller5 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Excellent service, products, options and installation!
Easy communication
I love the new doors!!!
Price assessment: Reasonable price
Services: Garage door consultation, Customer support, General repairs & installation, Garage door design
Response from the owner · a week ago
Thank you, Jennifer! We're glad to hear you loved the new doors and had a great experience with our service and installation. Your feedback means a lot to us!
