Garage door supplier · Lake Grove, NY · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★75 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this garage door supplier five stars based on seventy-five reviews, noting that the owner replies to all feedback. Customers frequently describe punctual same-day service, professional communication, and clean workmanship during installations and repairs. Recurring themes include fair pricing, honest evaluations without upselling, and technicians who explain processes clearly. The team is noted for handling complex modifications efficiently while leaving properties tidy, with no common criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 75 reviews (99% five-star).
Reviews on this page: 75 Google reviews (72 with written comments, 14 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 22, 2026.
Service: Garage Door Repair Service serving Lake Grove, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Overhead Door Company of NYCGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Overhead Door Company of NYC: 99/100 on this factor. Category median: 95.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Overhead Door Company of NYC: 99/100 on this factor. Category median: 94.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Overhead Door Company of NYC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Overhead Door Company of NYC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
75 Google reviews we collected
5.0of 5
5 stars7499%
4 stars11%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 72 written reviews
100%praise
Praise155100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1478%
Reasonable422%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3724%
Would recommend3523%
Quality & results2818%
Speed & response2315%
Price & value138%
Communication106%
Honesty & trust96%
What customers talk about
We read 72 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I’ve been working with Brian for the past several years on my house project, and he has always been reliable, professional, and a pleasure to work with.”
“If you’re looking for beautiful garage doors at a competitive price with outstanding service, look no further.”
“Brian and Jonny did an amazing job installing my new garage doors!”
“The workers sent to our home were knowledgeable and courteous, pinpointed the problem right away and fixed it.”
“Came same day, honest evaluation of problem and fair price.”
“(I’m a contractor) They kept me informed throughout the process.”
“I can honestly say this was one the best experiences I ever had with a vendor.”
People customers mention
Brian14 reviews
Johnny6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Overhead Door Company of NYC for 2 kinds of job. Pick one to see what they paid and said.
DDeborah5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Brian and Jonny did an amazing job installing my new garage doors! I’ve been working with Brian for the past several years on my house project, and he has always been reliable, professional, and a pleasure to work with. The garage doors turned out absolutely beautiful!
We had two garage doors installed with…
Great priceGarage door consultationGarage door design
Kkenneth12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Brian and John showed up the same day. I called him fix my garage door for the quoted price and didn’t try and upsell me, I highly recommend this company.
Great priceGarage door consultation
JJason5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Brian and his associate were awesome very professional and did an amazing job !! Highly recommend them and the company !
Great priceGarage door design
TTony1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Truly amazing and professional. They came in. They were extremely clean An organized. Did an amazing job. I am so happy with the finish product great experience altogether, Brian and his partner just as good as it comes.
Great priceService not listed
JJoe7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend this company. Our experience with them was great. The workers sent to our home were knowledgeable and courteous, pinpointed the problem right away and fixed it.
PPeter2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Brian and Johnny were amazing. Professional, Clean and caring. They went the extra mile to make it perfect. I am in the property management business. I can honestly say this was one the best experiences I ever had with a vendor. I highly recommend them. Thank you!
Brian and Jonny did an amazing job installing my new garage doors! I’ve been working with Brian for the past several years on my house project, and he has always been reliable, professional, and a pleasure to work with. The garage doors turned out absolutely beautiful!
We had two garage doors installed with LiftMaster openers, and I can’t get over how quietly and smoothly they operate. What a difference!
The entire crew was professional, courteous, and thorough. They took great care with the installation and cleaned up afterward, leaving everything neat and tidy. I couldn’t be happier with the results!
If you’re looking for beautiful garage doors at a competitive price with outstanding service, look no further. Brian and Jonny are the guys for the job! Highly recommend!
Price assessment: Great price
Services: Garage door consultation, Garage door design
Response from the owner · 5 days ago
Thank you for taking the to leave such a kind review, Deborah! And thank you so much for the recommendation. We're thrilled that you love your doors and for using our services again. We look forward to serving you in the future.
E
Erika Vafeas1 reviewiTotal number of Google reviews Erika has written across all businesses on Google Maps, not just this one.
Brian and John showed up the same day. I called him fix my garage door for the quoted price and didn’t try and upsell me, I highly recommend this company.
Price assessment: Great price
Services: Garage door consultation
Response from the owner · 3 weeks ago
Thank you so much, Kenneth! We appreciate the kind words, and hope to serve you again in the future.
J
Jason Bonito5 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Truly amazing and professional. They came in. They were extremely clean An organized. Did an amazing job. I am so happy with the finish product great experience altogether, Brian and his partner just as good as it comes.
Price assessment: Great price
Services: Service not listed
Response from the owner · a month ago
Thank you so much for the kind review, Tony. We're glad that the team was able to exceed your expectations and hope to have the chance to serve you again in the future. Enjoy your new door! 🙏🏻
J
Joe Healey7 reviewsiTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
I highly recommend this company. Our experience with them was great. The workers sent to our home were knowledgeable and courteous, pinpointed the problem right away and fixed it.
Response from the owner · 2 months ago
Thank you for the kind review and recommendation, Joe! We're glad that our team was able to quickly fix the issue, and we look forward to serving you again in the future.
P
Peter2 reviewsiTotal number of Google reviews Peter has written across all businesses on Google Maps, not just this one.
Brian and Johnny were amazing. Professional, Clean and caring. They went the extra mile to make it perfect. I am in the property management business. I can honestly say this was one the best experiences I ever had with a vendor. I highly recommend them. Thank you!
Response from the owner · Edited a month ago
Thank you so much for these kind words, Peter! We're thrilled to hear that the team exceeded your expectations. Coming from someone in property management, that means a lot. Thanks again for taking the time to share this, and for the recommendation – we look forward to working with you again!
D
Darin Snyder9 reviewsiTotal number of Google reviews Darin has written across all businesses on Google Maps, not just this one.
Great job guys worked till dark to get the job done
Price assessment: Great price
Services: Garage door consultation, Garage door design
Response from the owner · 2 months ago
Thanks so much, Darin! We appreciate you noticing the extra effort – the team was determined to get it finished right, even if it meant working past sundown. Thanks for trusting us with the job!
G
Gregg Marks4 reviewsiTotal number of Google reviews Gregg has written across all businesses on Google Maps, not just this one.
Brian and his crew did an amazing job. They were extremely efficient and most importantly very neat. They took their time and made sure everything was operating properly and made sure the house was exactly the way they found it when they arrived. I would recommend then to anyone that mentions the words “garage doors”
Price assessment: Great price
Services: Garage door consultation
Response from the owner · 3 months ago
Thank you so much for the kind words, Gregg! We're glad that the crew was able to exceed your expectations, and we really appreciate the recommendation – it means a lot to us!
T
Tom Oconnell4 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Darrin the owner and his lead man Brian were very attentive to my customers needs. (I’m a contractor) They kept me informed throughout the process. We had to order custom track for the limited space we had but it was never a problem and the job was completed in the time frame we discussed. My customer was very happy. I’m sure I’ll be doing business with Overhead Doors again in the future
Price assessment: Great price
Services: Garage door consultation, Garage door design
Response from the owner · 3 months ago
Thank you so much for the kind review, Tom! It was a pleasure working with you on this project. Darin and Brian appreciate the kind words, and we're glad the custom track solution worked out well for your customer's space. We look forward to partnering with you on future projects!
