Garage door supplier · Lake Grove, NY · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
5.0★★★★★179 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Garage Door Pro five stars based on 179 reviews, with the owner responding to every comment. Customers frequently cite punctuality, clear communication, and fair pricing for services including spring repairs, motor diagnostics, and new door installations. Recurring themes highlight professional conduct, efficient problem-solving, and the absence of unnecessary upsells. The company also handles complex, oversized doors that other providers declined, ensuring smooth and quiet operation after work is completed.
Google rating: 5.0 out of 5 from 179 reviews (98% five-star).
Reviews on this page: 179 Google reviews (172 with written comments, 26 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 1, 2026.
Service: Garage Door Repair Service serving Lake Grove, New York.
Data from Google, last updated October 28, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Garage Door ProGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Garage Door Pro: 96/100 on this factor. Category median: 95.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Garage Door Pro: 92/100 on this factor. Category median: 94.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Garage Door Pro: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Garage Door Pro: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Garage Door Pro: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Garage Door Pro: 100/100 on this factor. Category median: 93.A
100
Bar = this company · dark tick = category median.
Star ratings
179 Google reviews we collected
5.0of 5
5 stars17698%
4 stars21%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 172 written reviews
99%praise
Praise46899%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10021%
Staff & attitude9620%
Would recommend9520%
Quality & results7516%
Price & value5011%
Communication306%
Honesty & trust255%
What customers talk about
We read 172 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were professional, responsive, and arrived right on time.”
“The technicians were incredibly professional, highly skilled, and completely rebuilt and rebalanced the high-tension system safely.”
“I highly recommend this company to anyone in need of garage door repair or installation.”
“We had an excellent experience with this garage door company from start to finish.”
“When my garage door's damaged rails reached a point where I worried it might either not go up again, or not close again, I realized I needed to get it repaired.”
“He gave me a fair price for all I needed done to my garage and was also very informative.”
“Angel explained everything I needed and was so thorough.”
“It’s refreshing to work with a company that values honesty, reliability, and outstanding customer service.”
People customers mention
Nino42 reviews
Island26 reviews
Angel25 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKathy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing experience. Angel explained everything I needed and was so thorough. Did not recommend anything I didn’t need. Would 100% recommend!
CCatrice5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I had the pleasure of meeting Angle from Garage Door Pro Long Island and he saved the day. He gave me a fair price for all I needed done to my garage and was also very informative. Again thanks
for a steller job.
MMechaela4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had an excellent experience with this garage door company from start to finish. They were professional, responsive, and arrived right on time. Nino and Angel quickly identified the issue, explained the repair options clearly, and completed the work efficiently with high-quality craftsmanship.
Our garage door is…
DDavid3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Great service. Nino came over for a quick diagnostic of the door not opening. He was able to fix the motor and then look at some other issues and give recommendations for keeping the door and motor working well. Professional, reasonably priced, and friendly. Hope we don't need him again, but if we do, happy to call him again.
MMariam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great experience! Nimo and Angel came out to help with our garage door and did an amazing job. They were professional, quick, and super helpful. Highly recommend!
Great price
RRICK2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Awesome job professional and courteous
Pricing and job was much better than expected
Don’t hesitate to ask for a quote
Angel knows his business
Amazing experience. Angel explained everything I needed and was so thorough. Did not recommend anything I didn’t need. Would 100% recommend!
Response from the owner · a month ago
Hey Kathy Yaccarino
It was a really pleasure working for you today. And It was very nice from you to write a nice review for our company.
We truly appreciate your feedback regarding our work. Please If you need anything in upcoming future you know how to reach us. We will thank you 🙏 again Garage Door Pro 917 436 0006
C
Catrice Abner5 reviewsiTotal number of Google reviews Catrice has written across all businesses on Google Maps, not just this one.
I had the pleasure of meeting Angle from Garage Door Pro Long Island and he saved the day. He gave me a fair price for all I needed done to my garage and was also very informative. Again thanks
for a steller job.
Response from the owner · 2 months ago
Hey Catrice Abner
It was a pleasure serving and working you today. We appreciate your feedback if you need anything in upcoming future you know how to reach us. thank you 🙏 again Garage Door Pro Long Island 917 436 0006
M
Mechaela Zar4 reviewsiTotal number of Google reviews Mechaela has written across all businesses on Google Maps, not just this one.
We had an excellent experience with this garage door company from start to finish. They were professional, responsive, and arrived right on time. Nino and Angel quickly identified the issue, explained the repair options clearly, and completed the work efficiently with high-quality craftsmanship.
Our garage door is now operating smoothly and quietly, and the pricing was fair with no surprise charges. It’s refreshing to work with a company that values honesty, reliability, and outstanding customer service.
I highly recommend this company to anyone in need of garage door repair or installation. We will definitely use them again in the future!
Response from the owner · 2 months ago
Hey Michaela Zar
We want to thank you 🙏 it was really pleasure working for you today we appreciate your business and your support. If you have anything in upcoming future you know how to reach us, we thanking you again, Garage Door Pro Long Island 917 436 0006
D
David Z3 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Great service. Nino came over for a quick diagnostic of the door not opening. He was able to fix the motor and then look at some other issues and give recommendations for keeping the door and motor working well. Professional, reasonably priced, and friendly. Hope we don't need him again, but if we do, happy to call him again.
Response from the owner · 2 months ago
Hey David Z
We want to thank you , it was really pleasure working for you today. We appreciate your feedback and your business, if you need anything in upcoming future you know how to reach us, we are thank you again Garage Door Pro Long Island. 917 436 0006
M
Mariam Zaidi5 reviewsiTotal number of Google reviews Mariam has written across all businesses on Google Maps, not just this one.
Great experience! Nimo and Angel came out to help with our garage door and did an amazing job. They were professional, quick, and super helpful. Highly recommend!
Price assessment: Great price
Response from the owner · 3 months ago
Hey Mariam Zaidi.
It was really pleasure working for you today Installing new door and opener. We appreciate your feedback and the nice review that you wrote regarding our company. Thank you again Garage Door Pro Long Island. if you need anything in upcoming future you know how to reach us. 917 436 0006
A
audiofat6 reviewsiTotal number of Google reviews audiofat has written across all businesses on Google Maps, not just this one.
I cannot thank Garage Door Pro Long Island enough. My oversized, truck-camper height garage door (over 12 feet tall) jammed completely open. After being turned down by standard residential companies due to the height and complexity of the door, I called Garage Door Pro. They responded immediately and came right out to me.
It turned out to be a massive commercial-sized job—the motor had burnt out, the cables unraveled on both sides, and all of the rollers needed replacement. The technicians were incredibly professional, highly skilled, and completely rebuilt and rebalanced the high-tension system safely.
While a heavy-duty commercial job like this is an investment, their pricing was fair, transparent, and worth every penny for the quality of work and peace of mind. I am so grateful I didn't have to tackle this dangerous job myself. If you have a large or complex overhead door on the East End, look no further. Highly rec
Response from the owner · 3 months ago
Thank you so much for taking the time to leave such a thoughtful review! We truly appreciate your trust in Garage Door Pro Long Island.
Your oversized commercial style garage door was definitely a challenging project, and we’re glad our team was able to safely restore it to proper working condition. Jobs involving high tension systems, heavy duty motors, cables, and rollers require the right experience and equipment, and we’re happy we could provide the professional service you needed when other companies couldn’t.
We always strive to offer fair, transparent pricing while delivering quality workmanship and reliable service. Knowing that you feel the investment was worthwhile and that you have peace of mind means a great deal to us.
Thank you again for your recommendation. If you ever need garage door or opener service in the future, we’re always here to help. We truly appreciate your business!
R
RICK Paniccia2 reviewsiTotal number of Google reviews RICK has written across all businesses on Google Maps, not just this one.
Awesome job professional and courteous
Pricing and job was much better than expected
Don’t hesitate to ask for a quote
Angel knows his business
Response from the owner · 3 months ago
Hey, Rick Panicoia
It was really a pleasure meeting you and working for you today. We really appreciate your feedback. please if you need anything in coming future, you know how to reach us. Thank you again Garage Door Pro Long Island.
917 436 0006
T
Terry Williams9 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Spring cable broke and I called for repair service. Angel and Nino showed up and did a very professional efficient repair job. The garage door is much quieter and smoother in operation. Thank you Garage Door Pro LI. You have my future business.
Response from the owner · 4 months ago
Hey, Terry williams
Thank you so much for your amazing review and for choosing Garage Door Pro Long Island. We’re thrilled to hear you had such a great experience with our team from start to finish. Provide fast, professional, and reliable garage door repair service is always our top priority we’re glad we could quickly diagnose and fix your garage door issue and make the entire process stress free for you.
Your recommendation truly means a lot to us. Thank you again for trusting us with your garage door repair needs. We’re always here if you ever need garage door repair or installation,, Springs replacement, opener repair, or emergency garage door service in Long Island just call ☎️ call us anytime 917 436 0006
N
Naz BakhtariLocal Guide · 16 reviewsiTotal number of Google reviews Naz has written across all businesses on Google Maps, not just this one.
Nino did an amazing job replacing my garage door and springs very professional very knowledgeable. Will definitely recommend him.
Response from the owner · 4 months ago
Hey Nez Bakhtari
It was a pleasure working for you today, we really appreciate your support and feedback, it you need anything in up-coming future you know how to reach us, thank you 🙏 Garage Door Pro Long Island
You can call ☎️ us anytime @ 917 436 0006
S
sweetnes19894 reviewsiTotal number of Google reviews sweetnes1989 has written across all businesses on Google Maps, not just this one.
Nino is the best garage door
The customer service was amazing
Will recommend to everyone I know
Response from the owner · 4 months ago
Thank you so much for your amazing review and for choosing Garage Door Pro Long Island. We’re thrilled to hear you had such a great experience with our team from start to finish. Providing fast, professional, and reliable garage door repair service is always our top priority. We’re glad we could quickly diagnose and fix your garage door issue and make the entire process stress free for you.
Your recommendation truly means a lot to us. Thank you again for trusting us with your garage door repair and service needs. We’re always here if you ever need garage door installation, spring replacement, opener repair, or emergency garage door service in Long Island and surrounding areas.
