How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORET-Mark Plumbing, Heating, Cooling & Electric - West Seneca
Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,965 Google reviews
Report card
Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for 8 kinds of job.
T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for a/c system maintenance
Clear ✕All 89 Google reviews tagged “A/C system maintenance” · showing 80
Max was great! Professional and knowledgeable. Air conditioner wasn’t working as well as it usually does. Max was able to identify the need for a recharge and easily took care of it. Communication from TMark was excellent. Knew when they were coming, who was coming, and what to expect. Thanks guys!
AC problem quickly identified and resolved.
Alex was extremely professional and efficient.
Great service, very knowledgeable technician, friendly experience. Highly recommend.
Seth from T-Mark provided, quick, efficient and friendly repair for our leal waterline. Thanks Seth!!
I normally don't give reviews, but I felt the need to say thank you to T-Mark for coming to our house and fixing a leak in our AC unit. I called yesterday after hours and i got a live person who booked my appointment. They said there was no charge for them coming to diagnose the problem. Bryan, the technician,…
Superior customer service
I was able to schedule a same-day appointment. Within an hour, the technician called and said he was 20 minutes away. Mark was professional, answered my questions, was quick, and gave me a deal. Will definitely be using T-Mark for all of my plumbing needs moving forward. Highly recommend!
Mark came on time and immediately knew what the problem was. He fixed AC and put in a new thermostat in less than an hour. Extremely pleased.
Keith was fabulous. It’s nice to work with an honest tech and obviously an honest company. I will only use TMark for any future service concerns.
Scott was a very nice man! He explained everything very well and he took time to explain to me what everything was. I will refer him and his company to all my friends! It's so nice to have AC!!!!
Keith repaired my central air AC unit on this hot 80+ degree day! He was punctual and friendly. I highly recommend T-Mark. They are knowledgeable and professional. I also think they provide great communication leading up to the appointment. A+ and 5 stars!
I had an excellent experience with TMARK this past week. I bought my home 2 years ago and requested a tune-up and evaluation of the central air conditioner, located outside. My rep was very professional and informed me that my AC was in good shape and didn’t actually need a tuneup. Also, more importantly he noticed…
Mark was very helpful and definitely showed great customer service
Quick, friendly, quality service at a reasonable cost! Thank you!! Excellent as always.
Max from T Mark was phenomenal, explaining what he did with our AC and got us ready for the '26 summer season. Couldn't have been happier with the service!
Max was on time, very knowledgeable, very helpful, definitely requesting him for any future appointments I may need! Thank you!
Awesome guy, Awesome service, great work, great price!
Great service, very friendly!
Very friendly and respectful
Brian was on time and I was able to follow his arrival with the GPS on the app He explained what he was going to do to tuneup my ac and kept me informed as he worked. I appreciated his maintenance advice. Thanks
Technician was prompt and knowledgeable. The only comment I have is when I presented a $75 coupon for installation of a plumbing fixture, I was told that the sump pump did not qualify even though google recognizes it as such. That may be a company policy and in no way a negative against the technician. Great job.
Riasad shared his knowledge of my AC system. Provided a fair assessment and did outstanding work.
I have TMark for my furnace, a/c, generator and tankless water heater. They installed them all and do all the maintenance. Over my 4 years with them, everything has been outstanding in every way. Today Brian did an outstanding job.
We scheduled an AC tune-up, but when the technician arrived, he informed us that he couldn’t perform any work because the temperature was 38°F, below the 50° minimum required for the service. This was never communicated to us beforehand, despite it being a clearly cold day. The technician acknowledged he wished he…
The service guy came. Looked at our heater/cooler, said he didn’t know what to do and sent another guy over. The other guy said he didn’t know what to do and would send us a contact on who to follow up with but they never sent the contact, so now we are back at square one, just looking for someone to give our money…
T Mark is always very professional. Highly recommend
Service tech was very knowledgeable, polite and kind and instructive. T Mark is a cut above in their field and have never been disappointed with their service!9
Fantastic, fast, honest HVAC service!! Mark did a great job for a fair price. We can’t thank him and T-Mark enough.
We use T-Mark for all of our plumbing & heating concerns. Recently, they fixed an air conditioning problem at my mom's on a 90 degree day. She was very impressed by the professionalism of the workers & thrilled to have the job done the day we called. All plumbers are pricey. With T-Mark, I can be assured that the…
David was excellent. Very polite and knowledgeable.
A truly wonderful company to work with. Our service technician was superb. Timely, knowledgeable, pleasant and courteous. Customer service is a top priority for the technicians and T-Mark.
Very professional and also friendly to our grandson! Efficient and task oriented.
I won a free air conditioner tune up at the home show. T-Mark did an awesome job and there was a lot of useful information with no pressure to buy a new air conditioner. When mine stops working I will certainly call them for a new one.
Everything was perfect, the timing , the communication before, during and after the appointment
Jeff and Natalie were great. They helped out tremendously in being able to diagnose a problem that was not very common issue. They both were very personable and great to be around.
They did a great job installing my new air conditioner. I’ve been using their services for the last 7 years and I highly recommend them.
I’m not sure how I came across them but they have been very good about furnace and AC checkups. Everyone that has come has been a gem. I like the info the T-Mark gives about the technicians that come to your home. Plus you get a photo.
Gary was great. Thorough and professional.
Excellent service and Alex was very friendly!
Not happy at all came here spun the fan with a screwdriver and charged me 97.00 talk about fleecing customers there it is will not be using t mark again for any reason
Always very professional and reliable service. Very personable, taught us how to fix the problem. Thank you for sending him.
Jeff did a great job and is very knowledgeable and professional. He’s a friendly guy and someone I feel I can trust with my air conditioning and heating .
Good service and recommendations
Always consistent professionalism and service! Great employees T-Mark!
The technician, Scott, was polite, professional, and patient! Had to explain a number of things about programming our units.
Keith was very professional and explained everything to me very well. He definitely knew what he was doing. This is the second time that he came and as soon that he took a look at the furnace filter immediately advise to change it and the reason why. He made me aware of things that I really do know . Very happy with he’s services and knowledge.
He was very knowledgeable about the air conditioning unit he serviced. Explained everything he did to the unit and what I can do to keep my unit clean and running longer. Looked at my furnace filter to see if needed to be replaced but mine was clean. I had questions about generators and other air conditioners which…
Alex was very professional and friendly and worked hard to resolve any issues.
Logan was AMAZING! She communicated with me from start to finish, she was friendly and knowledgeable!
Alex was great! Very nice young man
I made an appt. for an AC tune up. I've been in my house for 6 years and gave never had it tuned up. It has been working fine but decided to get it checked. T Mark does send messages the day before to verify the scheduled appt and if any change needs to be made. They do send a text when the associate is on their…
Jason was great! Very informative, answered all my questions and very professional and helpful! He did a amazing job!
Alex did a great job, explained everything very thoroughly and was very courteous! Highly recommend.
Jacob came to our residence when he said he would. Totally professional & personable. Would definitely recommend T-Mark to anyone!
Tmark service is exceptional. The process to cover customers is so efficient. Kudos to them and staff. Our tech was Mike Milner, he is a 5 star service rep! Priceless. Hard to find in the year 2022. We need more firms like Tmark and more people like Mike in the USA. Thank you!
Nick and his team were phenomenal, they worked very hard and we are so appreciative of their attention to detail. I will recommend to my friends and family as well. Thank you so much!!!! Sandy and Gary
Dave was professional, courteous and answered all my questions, even those outside the scope of the contracted work. Great experience and I would highly recommend him and TMark.
I have been a client of T-Mark for many years. I have always been happy with their service and their prices. I would definitely recommend T-Mark.
I will definitely be using TMark for any repairs or installations that they do that I might need in the future. Jacob did a great job checking out my furnace. He was professional, neat and explained what he was doing and what was going on with my furnace. He gets a 5 out of 5 star rating.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 144 | $158–$292 |
| Heating system repair | 110 | $57–$667 |
| Plumbing pipe repair | 103 | $305–$992 |
| Heating system maintenance | 102 | $19–$148 |
| HVAC system maintenance | 99 | $19–$192 |
| Water heater installation | 93 | $1.1k–$2.1k |
| A/C system maintenance | 89 | $26–$271 |
| Plumbing leak detection | 78 | $39–$509 |
