Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers frequently praise the company for punctual appointments, clear communication, and thorough explanations of services like furnace tune-ups, plumbing repairs, and water heater installations. Technicians are often noted for their professionalism, cleanliness, and ability to resolve issues quickly with reasonable pricing. However, some reviews highlight criticism regarding uncommunicated service restrictions, upselling unrelated items, and instances where work was not completed as requested or resulted in follow-up issues like gas leaks.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
2,965 Google reviews we collected
Phrases our text analysis found in 2,122 written reviews
Price verdicts customers left with their Google review
Middle half of what 383 customers paid ($57–$635) · gold mark = category median.
How often each topic comes up in the written reviews
We read 2,122 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional job with quality products installed in less than a day and left the house as clean as when the came in.”
“Alex was prompt, knowledgeable, informative and thorough during his visit and furnace tuneup.”
“…with him when he say the price, I told him the water is moving but slow that means something block the back drain, he is not agree, feel like he want…”
“Great service, explained what was happening, got mom’s faucet working again .”
“Your Technician Richard Pell had the Worst attitude ever I explained that I just needed a water heater and he wanted to replace my entire boiler syste…”
“I’d highly recommend TMark and if the owner sees this please thank Ryan personally as he is great for your customers !”
“T-Mark had always my "go-to" contractor when requesting HVAC and plumbing services.”
“Respectful of the house, did a great job cleaning up, skilled at their work and explained everything thoroughly.”
“This was never communicated to us beforehand, despite it being a clearly cold day.”
“He was prompt and courteous and T-Mark was reasonable for their service call.”
“quoted $450 for repair including minimal labor time which is grossly overpriced, and I'll repair it myself instead of hoping for a faster, fairly pric…”
“Don showed up on time explained what needed to be done told me the cost up front and did a great job”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for 8 kinds of job. Pick one to see what they paid and said.
Professional job with quality products installed in less than a day and left the house as clean as when the came in.
The worker was very nice explaining everything..I only use your company and never had a problem never ripped off .Thank you for your fast and wonderful service
Thanks Mark from T-Mark for fixing that issue with my Dunkirk Boiler. I appreciate your professionalism, hard work, and friendly person. You are one of the best at what you do.
Excellent company to do business with, fast appointment , great office staff very professional service technician was extremely knowledgeable had problem solved quickly . Will definitely use again.
Mark is a true professional. He was able to get my furnace back in operation. Had all the parts he needed on the service van, so after an hour, I had heat again !!!
Mark was very professional and punctual . Cleaned up after himself and was a pleasure to work with.
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 144 | $158–$292 |
| Heating system repair | 110 | $57–$667 |
| Plumbing pipe repair | 103 | $305–$992 |
| Heating system maintenance | 102 | $19–$148 |
| HVAC system maintenance | 99 | $19–$192 |
| Water heater installation | 93 | $1.1k–$2.1k |
| A/C system maintenance | 89 | $26–$271 |
| Plumbing leak detection | 78 | $39–$509 |
4.9 ★★★★★ 2,965 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Quick and easy.
Thank you Michael! We love hearing that your experience was quick and easy. If you need us again.. you know where to find us!
Professional job with quality products installed in less than a day and left the house as clean as when the came in.
Thank you for the review Austin! We're thrilled to hear that our team impressed you with our speedy service & cleanliness. If you ever need us again.. you know where to find us!
Brian was very thorough and helpful. He did a good job. Thank you Brian.
Thank you Merlene! We're thrilled to hear that our technician did a great job for you! If you ever need us again.. you know where to find us!
He did a wonderful job
Thank you for the review Pam! We're thrilled to hear that our team did a wonderful job for you. If you need us again.. don’t hesitate to reach out!
Alex was prompt, knowledgeable, informative and thorough during his visit and furnace tuneup. Answered all questions I asked and even informed me about a rebate offer.
The worker was very nice explaining everything..I only use your company and never had a problem never ripped off .Thank you for your fast and wonderful service
Thank you for the 5-star review Frank! We're thrilled to hear that our team has been your go-to for home service needs. We pride ourselves on fast & fabulous service! If you ever need us again.. you know where to find us !
Our technician Max Peck was everything we’ve come to expect from T Mark. On time ,courteous and professional he got our repair done and made us happy we have your company to rely on !
Thank you Nancy! We're thrilled to hear that our technician delivered the T-Mark experience you love!! We appreciate your trust in us, and are here whenever you need a helping hand.
Both technicians were very knowledgeable and professional.
Thank you Matthew! We're thrilled to hear that our technicians impressed you with their knowledge & professionalism. If you ever need our services again.. you know where to find us!
Had a faucet at my mom’s house that I just couldn’t figure out on my own. Got a recommendations from her neighbors to give T-Mark a call as they had great experiences. Made an appointment and they arrived on time, gave me a great head up on when they would be there so I could get to moms on time. Ryan was our professional that showed up and he was AWESOME! Great service, explained what was happening, got mom’s faucet working again . I’d highly recommend TMark and if the owner sees this please thank Ryan personally as he is great for your customers ! Thank you, John
Thank you for the 5-star review! We're thrilled to hear that our technician provided you with great service. We’ll pass on your kind words to Ryan, and If you need any more home service need in the future.. you know where to find us! Thanks again for recommending us!
Alex was great ! He was professional,knowledgeable!he took his shoes off and put his booties on was clean !great personality (we definitely will call T-Mark ) for Alex again God Bless Debbie Turco-Lopian
Thank you for the glowing 5-star review, Deb! We're thrilled to hear that Alex left a lasting impression with his professionalism and knowledge! If anything else comes up, just give us a call!
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Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
