Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
T-Mark Plumbing, Heating, Cooling & Electric - West Seneca logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,965 Google reviews

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Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 96% of sump pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for 8 kinds of job.

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for HVAC system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.99
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$19–$192
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 99 Google reviews tagged “HVAC system maintenance” · showing 20

Orchiddecay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Quick service and professional

Paid $1,200–1,400Reasonable priceHVAC system maintenanceService not listed
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Mark was very knowledgeable, professional and pleasant as he explained everyting.

Paid $1–200Reasonable priceHVAC system maintenance
anna13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I was very pleased with tmark today. Notified me when they would arrive and were on time. Maxwell introduced himself and got right to work. He explained what he was doing & answered my questions. I am never disappointed with their service.

Paid $1–100Great priceHVAC system maintenanceHeating system maintenance
RICHARD8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Riasad Rahman Riasad Rahman, our technician, provided exceptional service and was met with great satisfaction. His thorough approach ensured that all questions were addressed and explained comprehensively.

Paid $1–100Reasonable priceHVAC system maintenance
Bryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service , no hassles . Highly recommend

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenance
Stella3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Alex J. performed my HVAC maintenance service and did a great job just like he did for my AC service earlier this year. He is my preferred technician! Alex explains everything he’s doing and answers all my questions. Very professional and does the job in a timely manner. I gladly request him for my furnace and ac needs.

Paid $1–100Reasonable priceHVAC system maintenanceHeating system maintenance+ Professionalism
Jeffrey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service, very knowledgeable technician, friendly experience. Highly recommend.

Paid $200–400Great priceHVAC system maintenanceA/C system maintenance
TomLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Seth from T-Mark provided, quick, efficient and friendly repair for our leal waterline. Thanks Seth!!

Paid $200–300Reasonable priceHVAC system maintenanceA/C system maintenancePlumbing pipe repair
DALELocal Guide · 214 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Mark did an amazing job !!!

Paid $1–100Great priceHVAC system maintenance
CarolLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I needed my furnace checked before winter and TMark is always responsive and on time. They have installed my furnace, air conditioner and hot water tank. Love them! This review was from the fall. Alex was just here to check my furnace! ! I am always happy with TMark!

Paid $1–100Reasonable priceHVAC system maintenance
Deborah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very pleasant . He also took time and answered a few questions that I had about the furnace. He also checked my humidifier that is attached to my furnace and gave me insight on the matter at hand. Very pleased with the two services that I have had with T-Mark and will continue to use them. Great to work with! Thank you for the great service!

Paid $2,000+Not sureWater heater installationHVAC system maintenance
Gabriel11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Quick, friendly, quality service at a reasonable cost! Thank you!! Excellent as always.

Paid $1–100HVAC system maintenanceA/C system maintenance
Jeff10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Maxwell did a good job. Very professional and friendly. He explained the process as he went through it.

HVAC system maintenance
sergio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Polite, patient and answered all my questions. Great job!

Paid $1–100Reasonable priceHVAC system maintenance
Tom12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Technican Mark - very thorough, answered any questions I had. Very personable.

Paid $1–100Great priceHVAC system maintenance
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent professional service!! I highly recommend. I’ve had them over for Heat and AC in the past. Best service and knowledgeable!

HVAC system maintenance
Joseph5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

On time…courteous…done right the first time! Excellent service!!!

HVAC system maintenance
debbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service every time I’ve needed service. Honest, pleasant. Explained my problem well.

Paid $1–100Great priceHVAC system repairHVAC system maintenance
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler was great to work with on our Furnace service. Very knowledgeable, thorough and informative.

Paid $1–100Great priceHVAC system maintenance
NancyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Brian was great. Efficient and friendly. Highly recommend.

HVAC system maintenance

Show more HVAC system maintenance reviews (79 more) →

Price

$227-29% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 54%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning144$158–$292
Heating system repair110$57–$667
Plumbing pipe repair103$305–$992
Heating system maintenance102$19–$148
HVAC system maintenance99$19–$192
Water heater installation93$1.1k–$2.1k
A/C system maintenance89$26–$271
Plumbing leak detection78$39–$509

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