Experts Reviews · Company report
T-Mark Plumbing, Heating, Cooling & Electric - West Seneca logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,965 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 96% of sump pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for 8 kinds of job.

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$104–$658
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 30 Google reviews tagged “HVAC system repair” · showing 20

Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Mark is a true professional. He was able to get my furnace back in operation. Had all the parts he needed on the service van, so after an hour, I had heat again !!!

Paid $1–200Reasonable priceHVAC system repair
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

My technician, Mark, was fantastic. He called 20min before he showed up. He was right on time. He diagnosed the problem quickly and began working on it. He explained what he was doing and my a/c was up and running in no time. It was a pleasant, professional experience. I’m done with the other companies that…

Paid $1–200Reasonable priceHVAC system repair
Bryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Excellent service , no hassles . Highly recommend

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenance
Bernard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very honest and upfront about my ac problem and solves it in no time

HVAC system repair
Jacqueline13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great service! Jason was very pleasant and professional. He replaced a part on my HVAC system. He figured out the problem within a few minutes and had the part that I needed in his truck. My HVAC system is back to working perfectly! I highly recommend Jason and the T-Mark team.Thank you for great service as always!

Paid $200–400Reasonable priceHVAC system repair
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brian was kind, courteous explained what was wrong with the air-conditioning units explained what he could do in detail and there’s no worries and offered assistance with a project manager, overall great company and I would definitely call again

HVAC system repair
Liz11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Mike was on time, friendly and professional. I highly recommend him for any maintenance or work I would need.

Paid $300–400Reasonable priceHVAC system repair
JP1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast and effective service. No longer freezing!

HVAC system repairHeating system repair
Judy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Scott Kohler came out this morning for a no heat call, he arrived in a timely manner and had to trouble shoot no power to our furnace. He found the problem and replaced a switch to the furnace. Always prompt courteous service when I’ve called. Thank you Scott.

Paid $100–200Great priceHVAC system repair
JudyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Gary promptly came out on Sunday for a clogged kitchen sink. Upon his arrival he noticed a stripped part under the sink and replaced it. Very professional service. Thank you T Mark and Gary.

HVAC system repair
Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Professional, Friendly, fixed my problem in no time at all Thank you Mark

Paid $500–600Reasonable priceHVAC system repair
Linda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Damien did a wonderful job very professional answered all my questions was very pleasant and I really appreciate that he covered his boots with booties. This is my first experience with Your company and I was very happy with everything. Damien in trouble shot a lot of of my issues and found a few new ones He was able to rectify on the spot.

HVAC system repair
Zach4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Tyler was absolutely amazing troubleshooting my furnace issue and fixing the problem promptly. This was my first time using T-Mark and I will for sure use them again based off of him.

Paid $1,000+Reasonable priceHVAC system repair
debbie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service every time I’ve needed service. Honest, pleasant. Explained my problem well.

Paid $1–100Great priceHVAC system repairHVAC system maintenance
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Keith Palmer was terrific, very personable and very informative.

Paid $1–100Great priceHVAC system repair
Edward9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

We have used T-Mark for plumbing, hvac and even electrical work. As a retired General Contractor, I know quality work when I see it. Every member of their staff that I have had the pleasure of working with at my home, have been the best.

Paid $700–800Reasonable priceHVAC system repair
Scotty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great manners, and very thorough.

HVAC system repair
DPL4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Repair service was top notch……repair tech was awesome

Paid $200–300Reasonable priceHVAC system repairHVAC system maintenance
David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Brian was well aware of the problem upon reviewing my furnace and was able to solve it immediately. He also made some long term repair recommendations and was very informative explaining the technical issues I was having.

Paid $1–100Great priceHVAC system repair
Adam14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service, arrived during the designated window. Ran multiple tests to ensure the repair was good.

Paid $100–200Great priceHVAC system repair

Show more HVAC system repair reviews (10 more) →

Price

$227-29% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 54%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning144$158–$292
Heating system repair110$57–$667
Plumbing pipe repair103$305–$992
Heating system maintenance102$19–$148
HVAC system maintenance99$19–$192
Water heater installation93$1.1k–$2.1k
A/C system maintenance89$26–$271
Plumbing leak detection78$39–$509

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