Experts Reviews · Company report
T-Mark Plumbing, Heating, Cooling & Electric - West Seneca logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,965 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 96% of sump pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for 8 kinds of job.

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for heating system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.112
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$57–$667
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 112 Google reviews tagged “Heating system repair” · showing 40

nancy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Our technician Max Peck was everything we’ve come to expect from T Mark. On time ,courteous and professional he got our repair done and made us happy we have your company to rely on !

Great priceHeating system repair
GeorgeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Thanks Mark from T-Mark for fixing that issue with my Dunkirk Boiler. I appreciate your professionalism, hard work, and friendly person. You are one of the best at what you do.

Paid $1–200Great priceHeating system repair
Brian5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Brian from T-Mark was very friendly, and helpful. Will definitely be calling T-Mark in the future. New visit from T-Mark. This time Taylor helped fix our furnace. Took the time to investigate the problem and ran multiple checks to be sure we'd be up and running after the fix.

Heating system repair
KevinLocal Guide · 301 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Mark called and confirmed our appointment and gave me the time he would be here. he showed up right on time. he explained what the issue was, and the cost. He was quick with his work. And had my boiler working the way it's supposed to. We can't thank him enough. He was professional and very pleasant. we will…

Paid $100–200Reasonable priceHeating system repair
Marianne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Keith did a great job diagnosing the problem with my furnace and fixing it quickly. He was helpful and friendly and, provided excellent service.

Paid $100–200Reasonable priceHeating system repair+ Responsiveness+ Punctuality+ Quality
Lawrence4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mark was on time, courteous and professional. He was thorough in his assessment of my concerns and communication was excellent. I would not hesitate to call on them again if the need arises.

Heating system repair
Lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Keith was awesome and informative. I would recommend him completely.

Paid $900–1,000Heating system repair
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Marc was AWESOME! On time Kind and considerate of our home Great with the puppies Thorough with diagnostics Explained and Educated me on the importance of the specific protocol for electronic components and mechanical aspects. Very trustworthy and consultative Would highly recommend. Sincerely, The McGuire Family

Paid $1–100Not sureHeating system repair
Ryan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Brain came out and had the furnace up and running in no time. Super knowledgeable and professional. No charge, which is always great.

Great priceHeating system repair
JP1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Fast and effective service. No longer freezing!

HVAC system repairHeating system repair
David14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Mark T was the best !

Heating system repair
Raymond1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

If I could, I'd give Mark 10 stars. He showed up fast, got the problem fixed quickly and was very professional throughout. Highly recommend T-MARK.

Paid $600–700Great priceHeating system repair
peter4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Tyler was very good, very professional. A pleasant young man. Thank you

Heating system repair
Nancy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very pleased with fast service. Called 8pm on evening my furnace went out. At 1000 am next day technician arrived to repair it. Brian was very efficient and fast. Within 45 minutes from start to finish job was complete. What most impressed me that this company did not try to sell me new furnance but to keep in mind…

Paid $200–300Great priceHeating system repair
Arthur5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Tyler was knowledgeable and friendly.As always T Mark was on time and reasonably priced.Thanks Art Wallum

Paid $100–200Reasonable priceHeating system maintenance+ Responsiveness
SarahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Easy to schedule, on time, reliable, pleasant. Reasonably priced. Staff is polite and knowledgeable

A/C system repairHeating system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality
LawrenceLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Keith was my service technician , works from Lakeview NY … I wasHaving issues with my old boiler , pressure relief valve was triggered , had high pressure resulting triggering of pressure relief valve , I kept pressure valve leaking pretty good because it kept pressure barely out of red zone … Boiler still…

Paid $100–200Great priceHeating system repairHeating system maintenance
Jill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

We recently used T Mark twice in 3 weeks for furnace repair. The first time on the coldest day of the year to start this freeze and the second the new coldest day of the year. First time we had Alex come and troubleshoot and replace our inducer pump and he was great. Fast, friendly and knowledgeable. The second…

Paid $500–600Reasonable priceHeating system repair
Sarah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jeff was great!!!! I will definitely use T-mark again!

Heating system repair
Cathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I can't say enough great things about T Mark And Brian ! You guys are life savers !!! The coldest day of the year and somehow you were able to Save us from turning into popsicles !!! Very professional, hard working and very reasonable ! Thank you !!!

Not sureHeating system repair
Julie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jason was extremely nice. He explained everything and answered my questions! I will have T-MARK back for the repair as soon as I figure out the money.

Paid $100–200Reasonable priceHeating system repair
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Jeff promptly called in response to our request for evaluation of our leaking ancient boiler. I am certain he knew that we needed a new one listening to that call but gave me no issue when I asked him to put eyes on it to be sure. He then got us an appointment with the project manager to set up the work. Jeff did…

Great priceWater heater installationHeating system repairHeating system installation
Barbara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I needed same day service on my furnace, I had no heat. A technician came out the same day. Tyler was very professional & knowledgable & courteous. He fixed the part my 30 year old furnace needed, & it works fine now. I would absolutely recommend Tyler & T-Mark !

Paid $700–800Reasonable priceHeating system repair
KevinLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler was very helpful with suggestions to correct my heating issue

Paid $1–100Great priceHeating system repair
Rick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

All went well with my furnace service today. Was a follow up service call over a prior issue. No cost today for this service call.

Heating system repair
Donald12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler was great. He was friendly and professional. He took the time to explain what he was looking at and what he was looking for when diagnosing our heating issue. He was able to figure out the problem. Correct the issue and give the system a cleaning. Pricing was lower than expected so that was the icing on the cake.

Reasonable priceHeating system repair
KathyLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler did a great job. He was professional and thorough. He found the issue and fixed it. He didn’t try to sell us anything we didn’t need. My family has hired T Mark for different issues and they have always done an excellent job. Highly recommend this company!

Paid $100–200Reasonable priceHeating system repair
Tina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Damien was very friendly and very thorough! We appreciate that he was able to look at the furnace so quickly!

Paid $100–200Great priceHeating system repair
GaryLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler was extremely knowledgeable and explained things clearly

Heating system repair
Deb7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Tyler was helpful and thorough! Explained everything and made sure our furnace was in good working order. Very happy with thr same day service as it is cold out!

Paid $1–100Great priceHeating system repair
Edward5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Mark did an outstanding job. He listened to my daughter what the problem she was having and the sound the boiler was making. He found the problem and got her boiler up and working. Awesome job. Thank you

Paid $200–300Great priceHeating system repair
terry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Mark was very nice and very thorough. I’m just disappointed that this keeps happening and when weather is cold I have to wait to get heat. I went with T-Mark because I wanted peace of mind, but this has happened 3 times now.

Heating system repairA/C system repair
Karen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brian was very informative. Appreciate how well he explained everything to me.

Heating system repair
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Brian was very polite and knowledgeable. Explained everything thoroughly. I highly recommend T-Mark.

Paid $100–200Great priceHeating system repair
Lora6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Max was very prompt and showed up during a nasty storm. He diagnosed the problem with our furnace quickly and was able to make repairs within 2 hrs. Price was reasonable and service was superior. Highly recommend TMark and will certainly be my first call in the future.

Paid $600–700Reasonable priceHeating system repair
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Technition was knowledgeable, informative, thorough, and amicable.

Paid $800–900Reasonable priceHeating system repairService not listed
Vetta14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

T-Mark is ALWAYS the best! Customer service, knowledgeable, kind, patient staff. Jeff B. is great. Thanks Jeff and Ryan Miller for your wonderful service and team.

Heating system repair
Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very professional and helpful.

Heating system repair
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Keith was very polite. He explained what was wrong and fixed it with no problems. Would recommend him to anyone. Real pleasant person.

Paid $600–700Reasonable priceHeating system repair
Maria4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I have a 30 year old boiler that was not igniting. I lost all heat on Saturday. T-Mark was able to send a service man out on Sunday, but I would have to pay $129.00 for a Weekend/Evening service call. My service man, Tyler Mazur arrived on time, was very personable and experienced in working with an old boiler.…

Paid $900–1,000Not sureHeating system repair

Show more heating system repair reviews (72 more) →

Price

$227-29% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 54%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning144$158–$292
Heating system repair110$57–$667
Plumbing pipe repair103$305–$992
Heating system maintenance102$19–$148
HVAC system maintenance99$19–$192
Water heater installation93$1.1k–$2.1k
A/C system maintenance89$26–$271
Plumbing leak detection78$39–$509

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