Experts Reviews · Company report
T-Mark Plumbing, Heating, Cooling & Electric - West Seneca logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca

Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,965 Google reviews

Report card

Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 93% of sump pump installation services.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 96% of sump pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T-Mark Plumbing, Heating, Cooling & Electric - West Seneca is better than 100% of sump pump installation services.A
100

Reviews for your job

Customers hired T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for 8 kinds of job.

T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for plumbing pipe repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.105
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$500–600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$305–$992
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 105 Google reviews tagged “Plumbing pipe repair” · showing 40

Larry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Don showed up on time explained what needed to be done told me the cost up front and did a great job

Customer photo from Larry's review
Paid $1,000–1,200Reasonable pricePlumbing pipe repair
Garnet3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★

Great customer service. Tech was top notch

Paid $400–600Not surePlumbing pipe repairPlumbing leak repair
TomLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Seth from T-Mark provided, quick, efficient and friendly repair for our leal waterline. Thanks Seth!!

Paid $200–300Reasonable priceHVAC system maintenanceA/C system maintenancePlumbing pipe repair
LynnLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

TMark's customer service is always amazing! Don fixed our clogged sink/ pipes and cut the pvc pipes so the pitch would make the water flow better. He was the nicest guy! He was very knowledgeable and thoroughly listened and explained exactly what he was going to do. We had a nice conversation about life. Your…

Paid $400–600Reasonable priceDrain cleaningPlumbing pipe repair
Nadia6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Gary was super helpful and very knowledgeable. Everyone I’ve had come from tmark has always resolved every plumbing issue I’ve ever had.

Great pricePlumbing pipe repair
TLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Main sewer line was clogged. Started out with roto rooter and it was a terrible experience. They were 4 hours late outside of the window, showing up after 9 pm. Couldn't fix the problem and said they would be back at 9:00 a.m. the next morning with a water jet. Cost would be anywhere from 1,000 to 1,300. 9 am rolls…

Paid $800–1,000Reasonable pricePlumbing pipe repair
Zarda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Outstanding Customer Service

Reasonable pricePlumbing pipe repairSump pump repairPlumbing leak repair
Bonnie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ryan accurately pinpointed wear the water leak was coming from, cut out defective part and replaced. He was polite and professional. Would definitely use T-Mark again.

Paid $300–400Reasonable pricePlumbing pipe repair
Ron4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Joe did a great job fixing our hose water line pipe.

Paid $300–400Reasonable pricePlumbing pipe repair
Cate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Incredible service. Very accommodating with scheduling. Could not be happier with the work that was done and the thoughtfulness everyone on their team showed me.

Paid $300–400Great pricePlumbing leak detectionPlumbing pipe repair
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

This is the 2nd time I’ve had John Dywan from T-Mark at the house. He’s installed 2 spigots for me. He calls ahead, arrives on time, and gets the job done. Always a pleasure!

Customer photo from Jason's review
Paid $500–600Not sureInstallationPlumbing pipe repairFaucet repair
Jonathan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Kole was very professional and knowledgable of plumbing for our kitchen sink. He did a great job keeping it clean and simple.

Paid $400–500Reasonable pricePlumbing pipe repair
Rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Seth was quick and attentive! He replaced four shut off valves in my condo in record time, I will always use T-Mark.

Paid $400–500Reasonable pricePlumbing pipe repair
Whitney7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Ken was courteous, friendly, helpful and took care of problem promptly! Would recommend him and T-Mark without question

Paid $600–700Not surePlumbing pipe repair
Joan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I have used T- Mark since I purchased my house 8 years ago. I have been very satisfied each and every time.

Paid $1,000+Reasonable priceService not listed+ Responsiveness+ Punctuality+ Quality
TSB6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Brian did a great job, efficient, clean, effortless, I highly recommend T-MARK PLUMBING, HEATING, COOLING & ELECTRIC SERVICES

Paid $500–600Reasonable pricePlumbing pipe repairFaucet repair
Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Ben was prompt, isolated the issue and fixed it timely. He also made recommendations if have a repeat issue and how best to address it.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
LisaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

On time, good communication and quick work!

Plumbing pipe repair
Roxanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Friendly professional excellant service! Employee T-Mark should be proud of.

Paid $200–300Great pricePlumbing pipe repair
Joanna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I have used T-Mark on several occasion throughout the years. They are always professional, up front about costs, and get the issues solved! Customer service is always excellent and prices are very reasonable!

Reasonable priceWater heater installationPlumbing leak detectionPlumbing pipe repair
DavidLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

​Gary and Ben from T-Mark Plumbing were exceptional! They replaced and sealed an old cast iron pipe fitting and used a jet to clear a blockage. When we found an additional leak after the first job, the team didn't hesitate to come back and fix it immediately. Most importantly, they educated me on the entire process,…

Paid $1,000+Reasonable pricePlumbing leak detectionInstallationPlumbing pipe repair
MichaelLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Quick and hassle free repair of a gas line in my home.

Plumbing pipe repair
Jill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great communication from the company. Service was excellent. Very knowledgeable. Completely quickly.

Plumbing pipe repair
Lou5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★

Don, the experienced plumber assigned to our job by T-Mark, did an excellent job. BUT T-Mark could not supply us with an itemized breakdown of the actual job cost. The on-site "ballpark" cost was quoted at $300. The final completed job was 45.5% more than the quote, and we were not informed of the increase until the…

Paid $500–600OverpricedPlumbing leak repair+ Punctuality+ Quality
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Kevin was friendly and professional. I will definitely call T-Mark any time I need plumbing work done.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Y4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very knowledgeable, helpful and friendly.

Paid $1–100Great pricePlumbing pipe repair
Bill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Needed new bathtub fixtures. Just moving into this house and the old faucet shower head and behind the wall plumbing is terrible. The technician efficient, fast, clean, and paid attention to detail.

Paid $900–1,000Reasonable priceGeneral constructionPlumbing leak detectionPlumbing pipe repair
jerrod12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kole was prompt and very Knowledgeable he took the time to explain what caused the problem.

Great pricePlumbing leak detectionPlumbing pipe repair
Darcie15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Logan is absolutely awesome!!! She knows her business!!! Also very customer service savvy too!!!

Plumbing pipe repairService not listed+ Responsiveness+ Professionalism+ Value
Matthew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gary from T-mark was very professional and knowledgeable. Answered my questions to the best of his ability and will be scheduling a further inspection with t-mark soon! So far, a great experience with this company!

Great pricePlumbing pipe repair
Jeremy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome service! Technician was punctual, friendly, neat and efficient!

Great pricePlumbing pipe repair
Laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

They did a great job installing my new air conditioner. I’ve been using their services for the last 7 years and I highly recommend them.

Water heater installationHVAC system maintenanceA/C system maintenance
PatLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

He was awesome, checked all my drains. Didn't try to sell me anything I didn't need. He did get a boo boo cutting a pipe and didn't even swear!!! I would have. Lol He fixed our drain and made it look shiny and new but most of all, no leaks!!!! Thank you Seth!!!

Plumbing leak detectionPlumbing pipe repair+ Punctuality+ Quality+ Professionalism
RoccoLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Ryan from T-Mark was on time, professional and very kind. Great customer service and got the job done fast. Will definitely use T-Mark again in the future should the need arise. Five Stars ⭐⭐⭐⭐⭐

Plumbing pipe repairService not listed+ Responsiveness+ Punctuality+ Quality
Sandy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I could take a bath & no water leaked into my basement. However, if I took a shower, my basement got water all over it. Seth came out & diagnosed the problem & gave me a quote. He did the job very efficiently & cleaned everything up . I felt the price was very fair. This is my first time using T-Mark…

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Professionalism
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Kevin was great. He got the problem figured out and solved. Very happy with the service I received.

Toilet installationPlumbing pipe repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Elle8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

I’m a repeat customer. Consistently excellent customer service, and follow up. Plumbers explain problems and solutions, and ask you to check their work before wrapping up. They review warrantees before leaving as well. Sub pump replacement was insanely quick!

Plumbing leak repairPlumbing pipe repairSump pump installation
Frank5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a small job. Was unsure of the project schedule. Called T Mark. prompt appointment for an estimator to look at the situation. Easy to understand quote. Plumber here the next day with text alerts on when to expect. Made what could have been an ordeal or a big delay look like a routine neighborhood reliable…

Toilet installationPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
AliciaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I called in on a Tuesday evening to request some help with a water leak and was very happy with the level of service provided by the office staff. They were very kind and courteous and helped put my mind at ease. They were very accommodating with scheduling. They offered to come the next day on Wednesday but I opted…

Plumbing leak detectionPlumbing leak repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Zachary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

An amazing person, fixed all the problems in the house did it professionally and in short order. Can’t ask for more than that. They were considerably less than the competition and did it a week earlier than the other company could fit us in to the schedule. The photos are of the service team repairing the main water…

Plumbing leak detectionPlumbing leak repairOutdoor plumbing system repair

Show more plumbing pipe repair reviews (65 more) →

Price

$227-29% vs typical sump pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 54%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Drain cleaning144$158–$292
Heating system repair110$57–$667
Plumbing pipe repair103$305–$992
Heating system maintenance102$19–$148
HVAC system maintenance99$19–$192
Water heater installation93$1.1k–$2.1k
A/C system maintenance89$26–$271
Plumbing leak detection78$39–$509

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