How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORET-Mark Plumbing, Heating, Cooling & Electric - West Seneca
Tonawanda, NY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 sump pump installation services · 4.9★ from 2,965 Google reviews
Report card
Percentile vs other sump pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for 8 kinds of job.
T-Mark Plumbing, Heating, Cooling & Electric - West Seneca for water heater installation
Clear ✕All 93 Google reviews tagged “Water heater installation”
Mark was very professional and punctual . Cleaned up after himself and was a pleasure to work with.
Awesome service same two men that put in a new sump pump a couple months ago…👍🏻👍🏻
Hot water tank needed to be replaced. Called in the morning, by 12:30 in the afternoon a technician came out to show me my options, and by 3 pm a new hot water tank was installed by 2 other technicians who worked in sync with each other. I’m very pleased with the service I received today!
This team was amazing! They did everything so fast! I'm so happy to have hott water again. They were very professional and seemed to really know their job well.
Very professional. Did an excellent and fast job. Will call them in the future.
Very pleasant . He also took time and answered a few questions that I had about the furnace. He also checked my humidifier that is attached to my furnace and gave me insight on the matter at hand. Very pleased with the two services that I have had with T-Mark and will continue to use them. Great to work with! Thank you for the great service!
Amazing! The constant friendly correspondence from the company throughout the service call on the status of the technicians. Loved the professionalism of the the installer. Definitely going to hire them on the next job, which will be a major renovation.
Austin and Mateo were excellent...I was told to tell Katie how Mateo hung himself twice by his shirt sleeve on my door handle and he got a boo-boo. Such pleasant guys wish they were my sons.. excellent service 💕💕
Installed water heater and the next morning smelled gas in basement. Had to call National fuel to come down and find the leak and repair it.
Cody and Collin were great. They were respectful, profession and informative. I could go on and on about the great service I have always received from T-Mark and it's employee, but I don't want this review to sound like a cheap infomercial. There great !!!
Professional installation
Everyone was friendly and informative. Did work in a timely manner. Explained everything to us. Left work area neat and clean
Great experience. Job done in a timely manner. No issues. Thank you.
Work was done promptly and did a excellent job
Explained all valves to me. Very informative. They left the basement all cleaned up. Nice bunch of guys
Jeff promptly called in response to our request for evaluation of our leaking ancient boiler. I am certain he knew that we needed a new one listening to that call but gave me no issue when I asked him to put eyes on it to be sure. He then got us an appointment with the project manager to set up the work. Jeff did…
I have used T-Mark on several occasion throughout the years. They are always professional, up front about costs, and get the issues solved! Customer service is always excellent and prices are very reasonable!
Very friendly professional and knowledgeable.
Mark was prompt, courteous, and able to explain what the problem and options were to address the old furnace issues. Highly recommend.
The technicians were professional and polite. Explaining what was being done. The finished product was explained in detail. Would highly recommend.
Fast response, great service!!!
Very knowledgeable, polite , answered my millions of questions with out looking annoyed. When they were running late. Let us know. Would recommend and use T-mark agian.
Great crew did a really nice job on a full 3 unit replacement ac, hot water tank and furnace. Started at 930 am done and cleaned up by 3:30 pm. Excellent job by all involved.
Both technicians were great! Very well knowledgeable. Explained everything before leaving. As far as price goes, Their prices were around the same as my other quotes.
They came out and assessed my needs the same day I called and got me on the schedule immediately. The staff was very friendly starting from the people who answered the phone all the way to the techs who came to do the job!
They did a great job installing my new air conditioner. I’ve been using their services for the last 7 years and I highly recommend them.
Mike did a wonderful job. Will definitely use TMark for any future needs.
MICHAEL AND HIS HELPER WERE VERY PROFESSIONAL AND EXPERIENCED AND KNOWLEDGABLE . I COULD NOT ASK ANY MORE FROM THEM. WHAT A PLEASURE TO DO BUINESS WITH T-Mark.
Kole was very professional and did a very good job on my sump pump. I have used t mark for repairs on my water heater, air conditioning and plumbing. They always do a great job.
Was very informative on our needs and took his time explaining everything.he also was very informative on another project we are thinking about doing.
My experience with TMark was exceptional. I called on a Saturday and a tecnition was at the house within an hour. They evaluated the situation and then reviewed the results with me and what was needed. The problem was significant. The work was completed by That Tuesday. I was so pleased with the prompt attention and…
Needed new water heater. Called T-Mark Plumbing and Brian came to my house right away. Assessed the situation and got new water heater the next day. Very professional and excellent customer service. Thank you!!
Scott was very personable and very professional. Very pleased.
Also installed nre bathroom vanity. And, a utility tub hookup to washing machine.
They installed a new 50 gallon water heater for us today. Very professional and so friendly. What a great company and service team. Amazing job. Because of how happy we are, we’re going to have them replace our furnace and air conditioning unit. I can’t express how happy we are. Thank you!
Great job fast cleaned up thanks
The T mark is an excellent company to work very happy and about the service and team that have they always been great
Joe and Bill were wonderful! They were professional, efficient, and very knowledgeable! I would hire them again for any plumbing or HVAC job.
Kevin and his crew were awesome! They definitely knew what they were doing! They were fast and efficient! Very considerate and left my basement without a mess! I would recommend them to everyone I know! Justin was also a great help I. Getting my quote and explaining the whole setup! These three things were completed in one day!!!
Justin, Matt & Bill are top notch, very technical and careful with exceptional workmanship. Highly recommend T-Mark great people, quality work and great value.
The guys did a great job, getting our old piece of junk out of here. So excited to use the new unit and have consistent hot water!
Bill and is co-worker were on time and had the old tank out and the new one installed in about an hour. Bill explained the features and recommeded maintenance very pleased and would recommend T-Mark
Rich was on time and pleasant. Helped us make the best choice for the emergency need of a new hot water heater. He was also able to get us scheduled for a same day replacement which was huge in reducing down time! Thanks T-Mark!
The techs were running late… which was fine but the woman who answered the phone was not professional.
We would highly recommend T-Mark to anyone. Very friendly and knowledgeable staff.
Excellent service from start to finish! They installed A/C and tankless water heater. When I called just to gather information about these upgrades- they took the time to explain services, gave suggestions and were very honest and upfront. Every person I talked to and met was not only professional, but very…
This is our second time using T-Mark plumbing. The sales rep Justin was very friendly and informative, and nick and his partner did a great job installing the hot water tank. Also friendly and on time. Thank you guys and happy new year.
Understood our needs and met them. Friendly and congenial, exacting and professional. I ne er felt tgey were lacing in any area, and feel we can rely on them to stand behind both the product and their installation . Feel fortunate that we called them and hired them to update our heating system. Their workmanship is…
T-mark was at my door within a couple hours of my call to inspect the situation and put a plan in place to replace my hot water tank. Within a week it was replaced, with a minimal amount of aggravation. The techs were friendly and explained everything. I would definitely call them again.
Kyle was exceptional. Both men that where here did an amazing job. I would highly recommend T- mark
T-Mark did an excellent job on multiple services for me. They installed a tankless water heater, replaced all of my galvanized pipes that were corroded and rotting through, and also swapped out a toilet that cracked. I was very happy with the sales people (Justin and Anthony) and the technicians that performed the…
Always the best.
We had 3 estimates to replace our Hot Water Tank, and T-Mark was the most professional and also offered us a discount, I really like the way they communicated with us using texts and emails, they would text us a picture of what worker was coming over and a brief bio of them, and you can track were they are when you…
T-Mark always hits the mark when It comes to professional work, skilled technicians, and reasonable prices.
T Mark has replaced my furnace, my hot water tank, my sump pump and back up system and they are fantastic. They have come to fix my furnace today and Logan was awesome very pleasant and she understands what it means to deliver excellent service. Don't lose her...she is a great asset to the company!! Always…
Can't say enough about the team from TMARK Heating and Plumbing. Professional, knowledgeable, informative and clean. This is the second time we have used them and if needed again,will not hesitate to call .
Will give Keith a 10 plus , I have used t mark before and I am very pleased with employees at your company 😀 and the work completed!!! I will continue to use t mark . Sue
First time I have used T-Mark and I would use them again without hesitation. They responded immediately to my request for replacing a blown hot water tank, gave a very reasonable quote and installed the same day. Everyone from the telephone operator to the estimator to the installers was courteous and interested in…
Liam was great. He and his co worker got the new water heater into the house quickly and effectively and left the worksite in our basement clean and in great shape. I always appreciate how friendly and professional the TMark crew is. Thanks.
From start (assessment/estimate with Justin) to finish (Tankless water heater installation with Keith) it's been a pleasure working with T-Mark Plumbing. We've found their employees to be professional, friendly, and genuine. We highly recommend their services to anyone seeking HVAC services.
Alec and Murph provided exceptional service from the moment they started the job to the end. They called when they were on their way to my condo to give me a heads up and confirm the project: replacing my furnace and air conditioner. I went to work while they were performing the installations and, when I arrived…
An amazing experience from start to finish! Highly recommend the T-Mark crew to anyone looking to have work done.
TMark has installed our furnace, hot water heater, central air conditioning and more. They have always been wonderful.
Keith, Logan, Tom and Kyle went above and beyond for our family. Each one of them treated us with such kindness and respect. You have exceptionally knowledgeable & caring employees. 5 STAR rating all the way!!!
The guys were polite and friendly. I knew was coming. Nick and his assistant were quiet and explained everything to us.
Keith and Tom did the install of our Navien tankless water.heater. They were both professional and courteous. The install went without a hitch. Thanks again to Justin for his assistance in our purchase as well. Would recommend T Mark to my friends and family .
Very pleasant staff all around. Arrived timely to start the task. Cleaned up afterwards and answered my questions. Now next will be a toilet after some time has passed. And that should be my last headache for a while.
Very happy with the service provided...
We needed a new stationary tub with new faucet and drain. The old concrete one had to be broken up and carried out. This was done quietly, quickly, efficiently, with consideration for my cats. I even took a nap while they were working lol. We've had 4 repairs done in the last 5 weeks and have been happy with each…
There was a leak in the wall of a building being renovated and Craig Moeller showed up at 9:00AM, cut the wall open, removed the cracked cast iron pipe and replaced it with plastic pipe down to the basement. He was finished by 1:00 and cleaned everything up. He did a great job and the disruption to the commercial…
Pat K who came both when I wanted to get a quote for the work I needed and when the time came to get the work done. He was great and really informative. I am a first time home buyer so his knowledge was really helpful. He also seemed to really care. I had remark also come install a bubbler system because my sub…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Drain cleaning | 144 | $158–$292 |
| Heating system repair | 110 | $57–$667 |
| Plumbing pipe repair | 103 | $305–$992 |
| Heating system maintenance | 102 | $19–$148 |
| HVAC system maintenance | 99 | $19–$192 |
| Water heater installation | 93 | $1.1k–$2.1k |
| A/C system maintenance | 89 | $26–$271 |
| Plumbing leak detection | 78 | $39–$509 |