Tamara Quintana - Merworth (Tami)4 reviewsTotal number of Google reviews Tamara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAnna is amazing! Nails & lashes
T's Nails & Spa
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%69+16.7Value 14%88+12.4Replies to reviews 7%62+4.4Craft & service penalty55−4.5Momentum penalty63−3.7Experts Score= 68Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.68SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#56 of 67 nail salonsPosition by Experts Score among all companies we track in this category. · better than 17%
4.7 ★★★★★ 418 Google reviews · 24 photos
92%five-star reviews
4.53★last 12 monthsAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
31%reviews answered by the owner
$56typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
T's Nails & Spa at a glance
Google reviewers rate T's Nails & Spa highly for manicures, pedicures, and lash services, frequently citing quick service, affordable pricing, and friendly staff. However, lower-rated feedback highlights recurring issues with rude customer service, inconsistent nail shaping, and unexpected extra charges. Some clients also noted that walk-ins were prioritized over appointments, leading to wait times and communication problems.
- Google rating: 4.7 out of 5 from 418 reviews (92% five-star).
- Reviews on this page: 418 Google reviews (354 with written comments, 50 with photos).
- Owner responses: the business replied to 31% of reviews.
- Most recent review: October 22, 2026.
- Service: Nail Salon serving Highfill, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other nail salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.T's Nails & Spa: 78/100 on this factor. Category median: 84.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.T's Nails & Spa: 69/100 on this factor. Category median: 78.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.T's Nails & Spa: 55/100 on this factor. Category median: 98.C
55
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.T's Nails & Spa: 88/100 on this factor. Category median: 90.A
88
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.T's Nails & Spa: 63/100 on this factor. Category median: 100.B
63
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.T's Nails & Spa: 62/100 on this factor. Category median: 66.B
62
Bar = this company · dark tick = category median.
Star ratings
418 Google reviews we collected
- 5 stars38492%
- 4 stars82%
- 3 stars00%
- 2 stars51%
- 1 star215%
Praise vs complaints
Phrases our text analysis found in 354 written reviews
- Praise38793%
- Complaints307%
Price
What customers reported paying
$56-21% vs typical nail salons
Middle half of what 138 customers paid ($45–$76) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude14735%
- Quality & results13733%
- Would recommend6014%
- Speed & response348%
- Price & value317%
- Communication72%
- Honesty & trust10%
What customers talk about
We read 354 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“All employees and owners So nice and accommodating!”
“…like maybe there talking about your tip,which mind you I paid 20,so rude and unprofessional!…”
“I enjoyed my time and they did a great job with my manicure.”
“The guy who did her nails did a horrible job with the nails she wanted,she wanted an almond shape and they came out weird looking shape and they weren…”
“I’ll definitely be going back soon and would highly recommend this place to anyone looking for quality nail care.”
“Walked out because of the terrible customer service, never going back.”
“I had 30 mins for a quick polish change en route to the airport and my nails look better than most full mani/pedis.”
“They’re very friendly, reasonably priced, and always have a spot available!”
“It’s not worth it for manicure but pedicure I can suggest you.”
“The staff is very helpful and easy to talk to :) they got a fun spirit!”
“…and then sat there for twenty minutes after my appointment time with no communication on whether or not I would be serviced and how long the wait woul…”
“I honestly didn’t expect them to be open the day after Christmas.”
People customers mention
- Anna 14 reviews
- Bentonville 6 reviews
- Sam 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired T's Nails & Spa for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Ashley7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Absolutely great service and price !! Got my nails done by T and got great quality and service !! def coming back !
Paid $40–60
Kelsey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This has been my nail salon of choice since moving to NWA, and I couldn’t recommend it more. When I have been a walk-in, I have been served quickly and the work has always been very good!
Paid $40–60Nail polish changes
Lauren2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Love this place! I have been coming for 4 years best shop in Bentonville. I cannot praise Anna and her work enough!
Paid $20–40Nail art
Sh11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
I personally had a bad experience. The head/ owner lady was rude. They are selectively good with people. The person who did my nails was visibly annoyed and got me hurt twice while filling.
Paid $100–120
Samantha3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Hands down best nail salon in NWA! I’ve been a loyal customer for 7 years and will never go elsewhere! Come see them, you won’t be disappointed!!!
Paid $100–120Nail art
AndreaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I’ve been coming here for two years and I never leave disappointed. The staff know my face and are friendly and familiar with things that I like even though they don’t see me more than once a month. Pretty impressive for such a busy area!
Paid $40–60Nail artNail polish changes
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Pedicure | 121 | $45–$73 |
| Manicure | 100 | $45–$73 |
| Nail art | 46 | $58–$93 |
| Foot massages | 31 | $48–$86 |
| Acrylic nails | 28 | $50–$79 |
| Sculpted nails | 20 | $45–$79 |
| Nail painting | 19 | $45–$79 |
| Nail polish changes | 16 | $29–$59 |
Compare with
Photos
Customer reviews
4.7 ★★★★★ 418 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Vanessa Martinez7 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place will do your nails and throw jabs at you while there doing your nails talking about how my daughter is difficult because she wants what she wants for her nails ,when I’m the one paying.The guy who did her nails did a horrible job with the nails she wanted,she wanted an almond shape and they came out weird looking shape and they werent evenly filed,some thicker ,others a thinner almond, and not to mention they talk their language which we don’t understand the whole time there doing your nails and it makes one feel like there talking about you,when i paid they are talking out loud in there language and makes some feel like maybe there talking about your tip,which mind you I paid 20,so rude and unprofessional!Not going back !
Response from the owner · a week ago
khác: Hi Mrs Vennesa, thank you for the review! This looks like it may be for another business — if your visit was at T's Nails and Spa, please let us know how we can help at (479) 250-99
Ashley Segovia7 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAbsolutely great service and price !! Got my nails done by T and got great quality and service !! def coming back !
- Price: $40–60
- Service duration: 0–30 min
Response from the owner · 2 weeks ago
Thank you for your feedback.
K KLocal Guide · 16 reviewsTotal number of Google reviews K has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleT's is great! I had 30 mins for a quick polish change en route to the airport and my nails look better than most full mani/pedis. Highly reco!
- Services: Nail polish changes
Response from the owner · 4 weeks ago
Thank you for your feedback.
Cheyanne Foster13 reviewsTotal number of Google reviews Cheyanne has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat pedicure! Customer service was wonderful.
Response from the owner · a week ago
Thank you, Mrs Cheyanne! We appreciate you choosing T's Nails and Spa. See you next time 💅
Kelsey van Zyl2 reviewsTotal number of Google reviews Kelsey has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis has been my nail salon of choice since moving to NWA, and I couldn’t recommend it more. When I have been a walk-in, I have been served quickly and the work has always been very good!
- Price: $40–60
- Services: Nail polish changes
Response from the owner · a week ago
Thank you, Kelsey ! We appreciate you choosing T's Nails and Spa. See you next time 💅
Shelly van Zyl5 reviewsTotal number of Google reviews Shelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time to T Nails and it didn’t disappoint! T did a fabulous job with my pedicure, excelling in the foot/leg massage! Will definitely return!
- Busyness: Not busy
- Service duration: 30–60 min
- Atmosphere: Relaxing
- Maintenance: Pristine
Response from the owner · a week ago
Thank you, Mrs Shelly ! We appreciate you choosing T's Nails and Spa. See you next time 💅
Lauren workman2 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove this place! I have been coming for 4 years best shop in Bentonville. I cannot praise Anna and her work enough!
- Price: $20–40
- Services: Nail art
Response from the owner · a week ago
Thank you, Mrs Lauren! We appreciate you choosing T's Nails and Spa. See you next time 💅
Leslie RawLocal Guide · 29 reviewsTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLove Anna. She knows what she's doing and is always so kind. Above and beyond!
Response from the owner · a week ago
Thank you, Mrs Leslie! We appreciate you choosing T's Nails and Spa. See you next time 💅
Sh Ch11 reviewsTotal number of Google reviews Sh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI personally had a bad experience. The head/ owner lady was rude. They are selectively good with people. The person who did my nails was visibly annoyed and got me hurt twice while filling.
- Price: $100–120
Response from the owner · a week ago
Hi Mrs Sh , I'm sorry to hear about your experience. That's not the standard we hold ourselves to. Please reach out to me directly at (479) 250-9940 so I can fix this for you. — Anna
Business details
- Address: 3600 SW Regional Airport Blvd, Bentonville, AR 72713
- Phone: (479) 250-9940
- Service area: Highfill, AR