iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%10+0.7Craft & service penalty99−0.1Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#50 of 74 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 33%
4.8★★★★★193 Google reviews · 24 photos
94%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Tacoma Cat Grooming Kitty City holds a 4.8-star rating from 193 reviews, with customers frequently praising the staff's communication, punctuality, and ability to calm anxious or elderly pets during services like matting removal and lion cuts. While many clients appreciate the professional two-person technique and reasonable pricing, a small number of low-star reviews cite scheduling conflicts, missed appointments, and difficulties accommodating specific dog breeds or uncooperative animals as recurring concerns.
Google rating: 4.8 out of 5 from 193 reviews (94% five-star).
Reviews on this page: 193 Google reviews (178 with written comments, 39 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: September 20, 2026.
Service: Mobile Dog Groomer serving Tacoma, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tacoma Cat Grooming Kitty City: 81/100 on this factor. Category median: 85.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tacoma Cat Grooming Kitty City: 58/100 on this factor. Category median: 84.C
58
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tacoma Cat Grooming Kitty City: 99/100 on this factor. Category median: 91.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tacoma Cat Grooming Kitty City: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tacoma Cat Grooming Kitty City: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tacoma Cat Grooming Kitty City: 10/100 on this factor. Category median: 66.F
10
Bar = this company · dark tick = category median.
Star ratings
193 Google reviews we collected
4.8of 5
5 stars18194%
4 stars21%
3 stars21%
2 stars21%
1 star63%
Praise vs complaints
Phrases our text analysis found in 178 written reviews
96%praise
Praise23096%
Complaints104%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price550%
Reasonable550%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7230%
Would recommend4720%
Quality & results4117%
Speed & response2812%
Communication188%
Honesty & trust188%
Price & value167%
What customers talk about
We read 178 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had my mainecoon Simba groomed here at Tacoma cat grooming kitty city today and was pleasantly impressed by their professionalism.”
“The communication and experience at Kitty City is a 10/10”
“Avoid this place at all costs.”
“…expecting it due to the condition of the matting and Stefanie did a wonderful job of listening to my concerns and she was able to get rid of all of t…”
“I booked an appointment with Kitty City Cat Grooming after my ragdoll cat had developed terrible matting on his tummy.”
“Steffy was quick to call as soon as I booked the appointment to learn more about my cat and his needs.”
“…long haired girl to the groomer for the first time and Steffy was so communicative, kind and thorough during entire process.…”
“They really go above and beyond, please trust in them to take care of your fur baby you won’t be disappointed!”
“I have a senior cat who just needed some cleaning and a shave of her sanitary areas and they were able to provide that and more for a reasonable price.”
People customers mention
Steffy33 reviews
Stephanie13 reviews
Dog11 reviews
Lavell5 reviews
Steph4 reviews
Steffie3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tacoma Cat Grooming Kitty City for 4 kinds of job. Pick one to see what they paid and said.
Kaitlyn4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They did so good with our little baby! She’s looks great and I’m so glad she was loved on and everything while she was there! We are definitely keeping Stephanie as Lily’s groomer. 🥰
Reasonable priceCat grooming and stylingCat groomingCat bathing
ChelsieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Steffy and Kitty City Grooming! Steffy called before our appointment to make sure she knew exactly what I was expecting, and to make sure she knew what kind of temperament my cat has. She was so friendly and sweet! I have never taken my long haired cat to be groomed or shaved before, but she gave…
Reasonable priceCat grooming and stylingCat grooming
Ashley3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
5 starts all around!!! I discovered Kitty City at my vets office by running into Steff herself & she captured my cat mama heart , I new from the jump she could handle grooming my MaineCoon Zazu! I have taken my sweet baby to Kitty City now 3 times and I’m always so happy with the end results! Bring your cats here to…
Great priceCat grooming and styling
Avery2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Had the most amazing experience with Kitty City Cat Grooming! My cat, Ruby, had never been to a groomer before and can get anxious with being in new places. When I picked Ruby up, she was calm, happy, and squeaky clean! I fully trust the team to care for her in the future. The communication and experience at Kitty City is a 10/10
J9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
We had to most amazing experience today! It was Momo’s first time at a groomer and we made no mistake in trusting Steffy and her husband to take care of our girl. I really appreciated the friendly updates and photos throughout the process as I was a nervous cat-mom waiting to see how it would go. Momo left so calm…
Reasonable priceCat groomingCat bathingCat nail trimming
jessica2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Stephanie is the absolute best! My handsome boy has gotten pretty intolerable with grooming at home as he’s gotten older but is so comfortable with her. He comes home every time with the perfect haircut. I couldn’t recommend her more.
I had my mainecoon Simba groomed here at Tacoma cat grooming kitty city today and was pleasantly impressed by their professionalism. This was Simba’s first time ever with a professional groomer so I was a little worried as to how everything would go. Stefanie greeted me at my car and told me about the whole process and answered any questions/concerns I had. Simba had some pretty bad matting along his belly and hind legs and I was hoping to not have to have him shaved completely but was expecting it due to the condition of the matting and Stefanie did a wonderful job of listening to my concerns and she was able to get rid of all of the matting without having to shave everything off. She shaved his underside where most of the mats were and gave him a monkey butt Brazilian and I’m so thankful to her! Not only are all of the mats gone but he is as soft as a teddy bear and smells so good.
They really go above and beyond, please trust in them to take care of your fur baby you won’t be disappointed! Thank you so much for taking such good care of my baby. I will definitely be back!
Services: Cat grooming, Cat bathing
Kaitlyn Cruz4 reviewsiTotal number of Google reviews Kaitlyn has written across all businesses on Google Maps, not just this one.
They did so good with our little baby! She’s looks great and I’m so glad she was loved on and everything while she was there! We are definitely keeping Stephanie as Lily’s groomer. 🥰
Price assessment: Reasonable price
Services: Cat grooming and styling, Cat grooming, Cat bathing, Cat nail trimming
Chelsie AllenLocal Guide · 16 reviewsiTotal number of Google reviews Chelsie has written across all businesses on Google Maps, not just this one.
I highly recommend Steffy and Kitty City Grooming! Steffy called before our appointment to make sure she knew exactly what I was expecting, and to make sure she knew what kind of temperament my cat has. She was so friendly and sweet! I have never taken my long haired cat to be groomed or shaved before, but she gave him a lions cut and he looks beautiful! So happy with the results, and I will definitely come back again :)
Price assessment: Reasonable price
Services: Cat grooming and styling, Cat grooming
Ashley D3 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
5 starts all around!!! I discovered Kitty City at my vets office by running into Steff herself & she captured my cat mama heart , I new from the jump she could handle grooming my MaineCoon Zazu! I have taken my sweet baby to Kitty City now 3 times and I’m always so happy with the end results! Bring your cats here to get groomed by Steff who actually CARES & LOVES your pet!
Price assessment: Great price
Services: Cat grooming and styling
Avery Robinson2 reviewsiTotal number of Google reviews Avery has written across all businesses on Google Maps, not just this one.
Had the most amazing experience with Kitty City Cat Grooming! My cat, Ruby, had never been to a groomer before and can get anxious with being in new places. When I picked Ruby up, she was calm, happy, and squeaky clean! I fully trust the team to care for her in the future. The communication and experience at Kitty City is a 10/10
J H9 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
We had to most amazing experience today! It was Momo’s first time at a groomer and we made no mistake in trusting Steffy and her husband to take care of our girl. I really appreciated the friendly updates and photos throughout the process as I was a nervous cat-mom waiting to see how it would go. Momo left so calm and happy, she actually slept in her crate on the way home. She not only looks and smells great, but she’s so happy! We will absolutely be back. Thank you both!!
Price assessment: Reasonable price
Services: Cat grooming, Cat bathing, Cat nail trimming
Kat Kanzler8 reviewsiTotal number of Google reviews Kat has written across all businesses on Google Maps, not just this one.
I highly recommend this cat grooming company!
I booked an appointment with Kitty City Cat Grooming after my ragdoll cat had developed terrible matting on his tummy. I knew that this would be a stressful process for him as he comes from a cat-hoarding situation and is very anxious and skittish in unfamiliar environments. Because of this, I understood that I needed to find the best cat groomer in the area, and that is exactly who I found. Steffy was quick to call as soon as I booked the appointment to learn more about my cat and his needs. She was very accommodating and understanding, and after hearing about how bad his knots were, was able to move my appointment up earlier so that he could be seen as soon as possible. She saw how nervous I was when I dropped him off and reassured me that she would do everything in her power to keep him safe and comfortable, which she did. Halfway through the appointment, I received a call from Steffy to say that he was doing wonderfully and that he just melted in her husband's arms and was such a sweetheart. This warmed my heart and helped me feel less anxious about how he was doing. When I picked him up, he was as happy as could be and looked beautiful! Overall, Steffy was super transparent, skilled, and compassionate. If you want the best for your cat, go to her; your baby will be in good hands.
Services: Cat grooming
jessica dransfield2 reviewsiTotal number of Google reviews jessica has written across all businesses on Google Maps, not just this one.
Stephanie is the absolute best! My handsome boy has gotten pretty intolerable with grooming at home as he’s gotten older but is so comfortable with her. He comes home every time with the perfect haircut. I couldn’t recommend her more.
Price assessment: Great price
Services: Cat grooming
Maddie Bell3 reviewsiTotal number of Google reviews Maddie has written across all businesses on Google Maps, not just this one.
They did awesome with my fur baby! Were willing to work with her where she is currently at and helped with a large matt for free! Will definitely become a regular.
Andi Tyre4 reviewsiTotal number of Google reviews Andi has written across all businesses on Google Maps, not just this one.
I am so thankful for the experience I had here today! Even after just the consultation call it's clear that Steffy loves what she does and is great at it. I was very anxious to take my equally anxious long haired girl to the groomer for the first time and Steffy was so communicative, kind and thorough during entire process. My girl didn't even meow on the ride home and just loafed in her carrier. She seems like she feels so much better and is so relaxed, looks adorable and smells amazing. We'll definitely be back :)
