iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%87+12.3Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#26 of 96 pet servicesiPosition by Experts Score among all companies we track in this category. · better than 74%
4.9★★★★★190 Google reviews · 24 photos
96%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$35typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Tactical Grooming 4.9 out of 5 based on 190 reviews, noting the owner replies to all feedback. Customers frequently cite consistent haircut quality, friendly staff, punctual scheduling, and reasonable pricing for services like fades and beard trims. The shop also highlights its veteran-owned status and offers refreshments during appointments. However, several low-star reviews criticize the strict no-pet policy and describe uncomfortable interactions with staff, including perceived hostility toward service animals and intrusive behavior during cuts.
Google rating: 4.9 out of 5 from 190 reviews (96% five-star).
Reviews on this page: 190 Google reviews (168 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 7, 2026.
Service: Pet Service serving Madison, Alabama.
Data from Google, last updated October 26, 2026.
Score profile vs other pet services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Tactical GroomingPet Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tactical Grooming: 88/100 on this factor. Category median: 79.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tactical Grooming: 81/100 on this factor. Category median: 71.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tactical Grooming: 99/100 on this factor. Category median: 96.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tactical Grooming: 87/100 on this factor. Category median: 94.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tactical Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tactical Grooming: 100/100 on this factor. Category median: 47.A
100
Bar = this company · dark tick = category median.
Star ratings
190 Google reviews we collected
4.9of 5
5 stars18296%
4 stars21%
3 stars00%
2 stars11%
1 star53%
Praise vs complaints
Phrases our text analysis found in 168 written reviews
96%praise
Praise18396%
Complaints74%
Price
What customers reported paying
$350% vs typical pet services
Middle half of what 47 customers paid ($25–$47) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5931%
Staff & attitude5227%
Would recommend4323%
Speed & response137%
Honesty & trust137%
Communication53%
Price & value53%
What customers talk about
We read 168 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They offer refreshments, are flexible, and do a great job.”
“We had a horrible experience the owner continually harped on me for bringing my service dog,(a 2 pound yorkie)even though I offered to show certificat…”
“Logan always cuts my hair perfectly and everyone is very friendly.”
“Highly recommend to anyone looking for a haircut experience where you're not just "another number!”
“I can't recommend Tactical Grooming more!”
“Communication before and after appointments are always prompt.”
SarahLocal Guide · 70 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
My son refuses to go anywhere else, he will only see Krista for his haircuts. She always does a great job!
Paid $20–30Kids' cuts
Benjamin7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I am a regular customer at Tactical Grooming. It is a true family business, and Krista ensures that you feel like part of the family when you come in. From the offering of a beverage while you wait to the great conversations, it is truly an environment that makes you feel good about being there! My haircut is…
Paid $30–40Eyebrow trimmingRazor cutCustom cut
JoshuaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I've been going to Krista for over a year and she's fantastic. Communication before and after appointments are always prompt. She's always willing to work with you on your schedule. And, of course, the banter during the haircut is usually top-notch!
Paid $40–50Eyebrow trimmingRazor cutHead shave
Jason5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Garrison and Lexi did fantastic! Friendly and professional staff that go out of their way to make sure you’re comfortable, happy with your cut, and have the best experience possible! Best experience I’ve ever had! Their line of beard grooming products is second to none. My beard has never felt better. Will keep being a repeat customer!
Paid $20–30Kids' cutsRazor cutCustom cut
SherwoodLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Needed a haircut today and found these guys down the road from where I live, as a veteran I was like let's go! Walked in and Garrison greeted me warmly and sat me down. Through out the whole cut we were just talking and chatting as if we'd known each other already. Very happy with the experience, and an impeccable cut. Can't wait to come back!
Paid $30–40Haircut
MatthewLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I just left my first appointment with Krista. After searching for a barber in this town for two years and paying $60+ for uneven, sometimes choppy cuts at other local shops, I came to this appointment with low expectations. I told Krista what I wanted. A simple, clean, neat, classic haircut, like Ronald Reagan.…
These folks are awesome!!! Logan always cuts my hair perfectly and everyone is very friendly.
Response from the owner · 3 weeks ago
Thanks, Josh! We're glad to hear you’re loving your cuts from Logan and the vibe in the shop. Looking forward to seeing you again soon for your next trim!
HydraVR2 reviewsiTotal number of Google reviews HydraVR has written across all businesses on Google Maps, not just this one.
I have gone twice and both times it has been great
Response from the owner · a month ago
Thanks for the kind words, HydraVR! We're glad to hear you've had great experiences with us. Looking forward to seeing you again soon for your next cut!
James Pemberton4 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Free beer! Great cut! Excellent straight razor! Charming team!
Response from the owner · 2 months ago
Thanks, Bill! We're glad you enjoyed the cut and the beer—it's all part of the experience. Looking forward to seeing you back in the shop for your next trim!
Sarah SalemLocal Guide · 70 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Garrison has been cutting my hair for about a year now. Good dude and always consistent!
Services: Haircut, Fade cut, Hot towel shave
Response from the owner · 3 months ago
Thanks for the kind words, Hunter. We appreciate your loyalty and am glad to hear you’re happy with Garrison’s work. Looking forward to seeing you in the shop again soon!
Jeremy Smith6 reviewsiTotal number of Google reviews Jeremy has written across all businesses on Google Maps, not just this one.
I am a regular customer at Tactical Grooming. It is a true family business, and Krista ensures that you feel like part of the family when you come in. From the offering of a beverage while you wait to the great conversations, it is truly an environment that makes you feel good about being there! My haircut is always quality, and Krista is extremely flexible whenever things come up that require a change in scheduling. Highly recommend to anyone looking for a haircut experience where you're not just "another number!" On a side note, as a military veteran family-owned business, Tactical gladly offers discounts to military, (active, retired and veteran) and their family members!
Price: $30–40
Services: Eyebrow trimming, Razor cut, Custom cut
Response from the owner · 3 months ago
Benjamin, thank you for taking the time to share this. Our mission has never been just to provide a great haircut. We want every person who walks through our doors to feel welcomed, valued, and right at home. Hearing that you experienced exactly that means the world to us. Thank you for recognizing Krista and for trusting our family with yours. We can't wait to welcome you back.