Amanda HamelLocal Guide · 17 reviewsTotal number of Google reviews Amanda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff are very courteous and helpful.
Talal Khan, MD
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%92+58.4Reliability 28%93+26.3Replies to reviews 8%4+0.3Experts Score= 85Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#98 of 140 nutritionistsPosition by Experts Score among all companies we track in this category. · better than 30%
4.9 ★★★★★ 563 Google reviews · 5 photos
94%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
Talal Khan, MD at a glance
Google reviewers rate Talal Khan, MD highly for professional staff, punctual appointments, and thorough communication regarding services like weight loss management. Patients frequently note the welcoming atmosphere and attentive listening during visits. However, lower-rated feedback highlights issues with billing errors, missed appointments, and perceived delays in responding to patient messages or concerns.
- Google rating: 4.9 out of 5 from 563 reviews (94% five-star).
- Reviews on this page: 563 Google reviews (353 with written comments, 4 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 26, 2026.
- Service: Nutritionist serving Chicopee, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other nutritionists
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Talal Khan, MD: 92/100 on this factor. Category median: 95.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Talal Khan, MD: 93/100 on this factor. Category median: 94.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 87.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Talal Khan, MD: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Talal Khan, MD: 4/100 on this factor. Category median: 49.F
4
Bar = this company · dark tick = category median.
Star ratings
563 Google reviews we collected
- 5 stars53094%
- 4 stars214%
- 3 stars20%
- 2 stars31%
- 1 star71%
Praise vs complaints
Phrases our text analysis found in 353 written reviews
- Praise401100%
- Complaints10%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude20751%
- Quality & results5514%
- Would recommend4912%
- Speed & response4812%
- Communication328%
- Honesty & trust102%
- Price & value10%
What customers talk about
We read 353 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Office staff and Provider we very professional and accommodating.”
“Erin is always pleasant, thorough and answers all our questions.”
“She is extremely thorough, I am very happy to have her as my provider and would recommend her 100%”
“The office staff is very helpful and responsive with with any questions or concerns I have.”
“I think they should have more communication with oders professionals but the staff are kind, helpful, friendly and trustworthy”
“Samantha Birks, PA offered a professional demeanor and genuine concern for my health matters.”
“I got in and out in a reasonable time frame.”
People customers mention
- Erin 14 reviews
- Borhot 12 reviews
- Care 12 reviews
- Springfield 10 reviews
- Svrcek 8 reviews
- Kahn 6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Larry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very caring and professional doctors. More than willing to answer all of your questions.
JavierLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The best medical team thath you can find in Springfield MA good attention,service and facilities. THE BEST primary care doctors. Hassan Borhot recommended 100%
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My first visit with Erin Svrcek was great. I had the first appointment of the day so I did not wait long at all. She’s very nice and takes the time to talk to you. Clean office and nice staff
StevenLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I think they should have more communication with oders professionals but the staff are kind, helpful, friendly and trustworthy
ADWOA3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Beautiful reception and service. I really understood everything that I needed to know before, during and after treatment. Great job guys. 👍🏾
Al5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I like the professionalism and the display of care from Dr. Khan and the team, not just from the doctor-patient relationship perspective but going beyond that. This creates a trust at least in my book.
Photos
Customer reviews
4.9 ★★★★★ 563 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
jose martinez1 reviewTotal number of Google reviews jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google10 out of 10
Larry Anderson1 reviewTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery caring and professional doctors. More than willing to answer all of your questions.
Nancy GrayLocal Guide · 24 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff are great and love my Dr. Dr Erin Svrcek is awesome.
Javier A PastranaLocal Guide · 25 reviewsTotal number of Google reviews Javier has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best medical team thath you can find in Springfield MA good attention,service and facilities. THE BEST primary care doctors. Hassan Borhot recommended 100%
Julie AnneLocal Guide · 22 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleOffice staff and Provider we very professional and accommodating. Great office!
Tammy Woodruff2 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy first visit with Erin Svrcek was great. I had the first appointment of the day so I did not wait long at all. She’s very nice and takes the time to talk to you. Clean office and nice staff
Toni GoldingLocal Guide · 21 reviewsTotal number of Google reviews Toni has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEveryone was pleasant and professional
Steven TomassiniLocal Guide · 49 reviewsTotal number of Google reviews Steven has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI think they should have more communication with oders professionals but the staff are kind, helpful, friendly and trustworthy
Andrea MasonLocal Guide · 18 reviewsTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick and thorough.
Business details
- Address: 299 Carew St Ste 234, Springfield, MA 01104
- Phone: (413) 787-2575
- Website: personalprimarycare.com
- Service area: Chicopee, MA