iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%86+13.1Craft & service penalty98−0.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 16 palm tree trimmersiPosition by Experts Score among all companies we track in this category. · better than 67%
5.0★★★★★20 Google reviews · 12 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Tangled Roots Tree Care holds a 5.0 rating from 20 Google reviews, with the owner responding to all feedback. Customers consistently describe the team as punctual, efficient, and professional, noting that they provide reasonable estimates and adhere to scheduled arrival times. Services include tree removal, pruning, thinning, and topping, often completed with meticulous cleanup that leaves properties spotless. Reviewers highlight the crew's knowledge regarding tree health, safety, and equipment, along with their friendly demeanor and communication throughout the process.
Google rating: 5.0 out of 5 from 20 reviews (100% five-star).
Reviews on this page: 20 Google reviews (20 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 6, 2026.
Service: Palm Tree Trimmer serving Everson, Washington.
Data from Google, last updated October 27, 2026.
Score profile vs other palm tree trimmers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Tangled Roots Tree CarePalm Tree Trimmers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tangled Roots Tree Care: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tangled Roots Tree Care: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tangled Roots Tree Care: 98/100 on this factor. Category median: 98.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tangled Roots Tree Care: 86/100 on this factor. Category median: 100.A
86
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tangled Roots Tree Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
5.0of 5
5 stars20100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 20 written reviews
100%praise
Praise40100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response1230%
Quality & results1128%
Would recommend615%
Price & value513%
Staff & attitude410%
Communication13%
Honesty & trust13%
What customers talk about
We read 20 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They respond to inquiries in a reasonable time and show up on time and as planned.”
“Professional, friendly, safe, paid attention to detail, answered my questions, impeccable clean-up…I will definitely call them again.”
“I highly recommend Tangled Roots and will contact Mel whenever we need tree help on our largely wooded property.”
“reasonable quote, on time, organized, top-notch equipment, efficient.”
“Mel is extremely knowledgeable, professional, kind and cares a lot about trees.”
“Mel is very knowledgable and honest about assessments for tree health and/or danger.”
People customers mention
Mel3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tangled Roots Tree Care for 1 kind of job. Pick one to see what they paid and said.
Kim5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We've used Tangled Roots several times for tree removal, thinning, and topping. They respond to inquiries in a reasonable time and show up on time and as planned. Mel is very knowledgable and honest about assessments for tree health and/or danger. He confirms decisions and is meticulous with the cleanup. He may…
Reasonable price
Robin3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
I’m happy to recommend Tangled Roots. They did a cutting and pruning job for me yesterday involving 5 trees and I couldn’t be more pleased. Professional, friendly, safe, paid attention to detail, answered my questions, impeccable clean-up…I will definitely call them again.
sharon3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
This is our second year they come our to prune our trees. They dud an awsome job. So they are so friendly. My husband gas demntia, so he likes to talk, they were super nice to him it is very much appreciated.
Corinna6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Excellent choice for tree removal. Mel and his team removed a dead birch tree and multiple large shrubs from flower beds which were close to our house and septic system. They came in very cheerful and happy to work. I’ve never seen trees get removed so swiftly and efficiently. They left the flower beds in beautiful…
Jonathan6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
These guys were awesome. Fair pricing and excellent service. Big tree gone, with everything cleaned up and gone.
AndrewLocal Guide · 6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Melvin was responsive, detail-oriented, and great to work with. After discussing the project, he returned the next week to trim the arborvitae and remove the tree as discussed. He and his crew did a great job and left the place spotless.
He even offered to return on a drier day to grind the stump out without…
We've used Tangled Roots several times for tree removal, thinning, and topping. They respond to inquiries in a reasonable time and show up on time and as planned. Mel is very knowledgable and honest about assessments for tree health and/or danger. He confirms decisions and is meticulous with the cleanup. He may offer several options depending on the circumstances, and stays within his estimates. There are no surprises. I highly recommend Tangled Roots and will contact Mel whenever we need tree help on our largely wooded property.
Price assessment: Reasonable price
Response from the owner · 2 months ago
Wow Kim, thank you so much for your review of our services. We’re honored to have earned your respect and as always appreciate the work! It’s always a pleasure to work with your family.
Robin Fisher3 reviewsiTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
I’m happy to recommend Tangled Roots. They did a cutting and pruning job for me yesterday involving 5 trees and I couldn’t be more pleased. Professional, friendly, safe, paid attention to detail, answered my questions, impeccable clean-up…I will definitely call them again.
Response from the owner · 11 months ago
Thank you for your kind review Robin! We’re happy to have helped with your tree trimming needs.
sharon keaton3 reviewsiTotal number of Google reviews sharon has written across all businesses on Google Maps, not just this one.
This is our second year they come our to prune our trees. They dud an awsome job. So they are so friendly. My husband gas demntia, so he likes to talk, they were super nice to him it is very much appreciated.
Response from the owner · a year ago
Thank you for your review and for the work Sharon! We're happy to have helped with your pruning project again this year.
Corinna Gross6 reviewsiTotal number of Google reviews Corinna has written across all businesses on Google Maps, not just this one.
Excellent choice for tree removal. Mel and his team removed a dead birch tree and multiple large shrubs from flower beds which were close to our house and septic system. They came in very cheerful and happy to work. I’ve never seen trees get removed so swiftly and efficiently. They left the flower beds in beautiful shape despite ripping out large root systems. Highly recommend. A great local small business!
Response from the owner · a year ago
Thank you Corinna for your kind review of our tree removal services. We’re happy to have helped with your tree needs and appreciate the work!
Jonathan Reinstra6 reviewsiTotal number of Google reviews Jonathan has written across all businesses on Google Maps, not just this one.
Melvin was responsive, detail-oriented, and great to work with. After discussing the project, he returned the next week to trim the arborvitae and remove the tree as discussed. He and his crew did a great job and left the place spotless.
He even offered to return on a drier day to grind the stump out without damaging the lawn.
Very happy with the work. Melvin is officially "my tree guy".
Response from the owner · a year ago
Thank you for your kind feedback on our hedging, tree removal and stump removal services. We’re thrilled to be your tree guys!
Thanks again for the support and the work!
John CarlsonLocal Guide · 19 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
We've lived in Bellingham for almost 30 years and had MANY different companies take care of the trees on our 5-acre property...a mix of cedar, spruce, hemlock, large and small leaf maple and alder. Tangled Roots is the best group we've ever had out...reasonable quote, on time, organized, top-notch equipment, efficient...and they cleaned everything up so our property looked amazing when they left. As they cut, trimmed, chipped and secured a large number of trees on our property, Melvin and his crew worked very well together...and they all seemed to be enjoying their work as well. We have found our tree company, for all of our future arborist needs. OUTSTANDING!!
Response from the owner · a year ago
What a heart warming review! We’re happy to have earned your trust and as always appreciate the work. Thank you for your kind feedback.
Erica PortreyLocal Guide · 28 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
