iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#33 of 50 heat pump installation servicesiPosition by Experts Score among all companies we track in this category. · better than 35%
4.9★★★★★656 Google reviews · 24 photos
95%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
61%reviews answered by the owner
$585typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google rating: 4.9 out of 5 from 656 reviews (95% five-star).
Reviews on this page: 656 Google reviews (528 with written comments, 10 with photos).
Owner responses: the business replied to 61% of reviews.
Most recent review: September 25, 2026.
Service: Heat Pump Installation Service serving Pacific, Washington.
Data from Google, last updated October 29, 2026.
Score profile vs other heat pump installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyHeat Pump Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tapps Electric, Heating & Air: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tapps Electric, Heating & Air: 91/100 on this factor. Category median: 90.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tapps Electric, Heating & Air: 85/100 on this factor. Category median: 95.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tapps Electric, Heating & Air: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tapps Electric, Heating & Air: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tapps Electric, Heating & Air: 38/100 on this factor. Category median: 63.D
38
Bar = this company · dark tick = category median.
Star ratings
656 Google reviews we collected
4.9of 5
5 stars62495%
4 stars152%
3 stars61%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 528 written reviews
98%praise
Praise1,16698%
Complaints182%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price918%
Reasonable3468%
Overpriced24%
Not sure510%
$585+29% vs typical heat pump installation services
Middle half of what 42 customers paid ($414–$1.3k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude34729%
Speed & response25421%
Quality & results17315%
Communication15013%
Price & value12711%
Would recommend1069%
Honesty & trust272%
What customers talk about
We read 528 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was very polite and congenial and listened attentively to what we were proposing, Later after taking measurements Aiden presented us with an esti…”
“Aiden was on time, very professional and took care of my electrical issues in a timely fashion.”
“I had a possible loose wire or connection issue that needed to be investigated and Aiden was very thorough checking everything out.”
“My issues were a breaker that would not stay on and multiple outlets not working.”
“He listened to me explain the project I wanted done.”
“Again, weeks went bye but this time my emails regarding the refund were being ignored.”
“I requested a free estimate for installing a level 2 charger and upgrading my electric panel.”
“After all that fiasco with Tapps Electric and being ripped off for $1,258, I still saved $13,000 by canceling.”
“Really appreciate the great service — highly recommend!”
“For that reason, I cannot recommend Tapps Electric to others.”
“I wasn't aware or made aware of the trouble shooting cost and will reschedule in the near future as I find Tapps to be reliable and efficient.”
“I am so sick and tired of such level of scam.”
People customers mention
David22 reviews
Chase14 reviews
Aidan12 reviews
Joe10 reviews
Aiden8 reviews
Electrical7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Tapps Electric, Heating & Air for 8 kinds of job. Pick one to see what they paid and said.
RRyanLocal Guide · 29 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Aidan came out to give me quote today. Very professional and really looked everything over well to get a good understanding of the job. He provided a quote very quickly.
PPaulLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I'm very happy with Aidan came out to get a quote he got the Job, very knowledgeable and just a nice guy 👦 👍
Paid $500–1,000Reasonable price
AAlicia10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Aiden was on time, very professional and took care of my electrical issues in a timely fashion. Great service. Highly recommend.
Paid $500–1,000Electrical panel repair
CCherylLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I was very favorably impressed with the service from Tapps Electric. Aiden was very professional, pleasant and knowledgeable. I had a possible loose wire or connection issue that needed to be investigated and Aiden was very thorough checking everything out.
I would definitely use them again for any future electrical issues.
LLynsey5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
A little pricey but quick and efficient at installing our new doorbell. Aiden did a great job.
Paid $400–600Reasonable priceService not listed
MMichelle9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
He was very nice very professional did an outstanding job in a short amount of time. Would recommend this company for everybody
Aiden from Tapps Electrical came to our home to give us an estimate on cost of electricity to a new sauna. He was very polite and congenial and listened attentively to what we were proposing, Later after taking measurements Aiden presented us with an estimate with full explanations and answered all of our questions. We were impressed with his clear presentation.
Ben & Polly B
David was great. He listened to me explain the project I wanted done. Gave great feedback and we came up with a solution. He was running a little early and called ahead to make sure I was home. Really knowledgeable and answered all my questions.
Price assessment: Not sure
Services: Electrical wiring installation, Installation, Electrical panel repair, Service not listed
Response from the owner · 2 months ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
R
Ryan ConnorsLocal Guide · 29 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Aidan came out to give me quote today. Very professional and really looked everything over well to get a good understanding of the job. He provided a quote very quickly.
Price assessment: Reasonable price
Price: $1,500–2,000
Services: Electrical wiring installation
Response from the owner · 2 months ago
We appreciate your 5-star rating! It's wonderful to know we met your expectations.
K
Kenneth B Beardsley13 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
David was great! I had a couple projects I wanted done and he walked me through all the options without any pressure, and I felt really informed to make a decision on how I wanted to move forward. As a result, I’ve accepted the bids and can’t wait for the work to begin!
Services: Electrical outlet & switch relocation, Electric car charger installation
Response from the owner · 3 months ago
We're delighted you had a great experience with us. Thanks for the 5-star review!
M
Marta Cappa3 reviewsiTotal number of Google reviews Marta has written across all businesses on Google Maps, not just this one.
Fast, friendly, courteous! Aiden quickly found the root causes for my wiring issues and fixed the ones he had parts for. In addition, he provided me a wiring schematic for future reference. Great job Aiden!
Response from the owner · 3 months ago
Your satisfaction is our reward. Thank you for the 5-star review!
A
Alicia Foote10 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
I was very favorably impressed with the service from Tapps Electric. Aiden was very professional, pleasant and knowledgeable. I had a possible loose wire or connection issue that needed to be investigated and Aiden was very thorough checking everything out.
I would definitely use them again for any future electrical issues.
