Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Tapps Electric, Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Tapps Electric, Heating & Air

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 656 Google reviews

📞 Call (253) 344-4622Request a call backWebsite ↗

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tapps Electric, Heating & Air is better than 91% of heat pump installation services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tapps Electric, Heating & Air is better than 91% of heat pump installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tapps Electric, Heating & Air is better than 85% of heat pump installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tapps Electric, Heating & Air is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tapps Electric, Heating & Air is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tapps Electric, Heating & Air is better than 38% of heat pump installation services.D
38

Reviews for your job

Customers hired Tapps Electric, Heating & Air for 8 kinds of job.

Tapps Electric, Heating & Air for electrical panel replacement or upgrading

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$600–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical panel replacement or upgrading”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 5

All 15 Google reviews tagged “Electrical panel replacement or upgrading”

chris11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★

This business is professional and good at what they do. That being said they are extremely expensive. $740 to find 1 blown fuse in a panel and replace it. 15 min worth of work. Jacob the electrician did a very good job. Worth it if you have that kind of money.

Paid $600–800OverpricedElectrical panel replacement or upgrading+ Responsiveness+ Quality+ Professionalism
hadrien2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When we wanted to update the wiring in our 1940s home, Tapps Electric in Sumner gave us the quickest response and the most thorough evaluation. Everyone from the office staff to the electricians were attentive and communicative. When there was some confusion over the job we had discussed versus the job order the…

Electrical wiring installationElectrical outlet & switch relocationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
C3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chris O, our technician from Tapps Electric, did an excellent job. We had a number of different repairs/replacements to do, and Chris did them efficiently and professionally. He also was easy to talk with; he clearly explained what and why he was doing something in a way that I could easily understand. Also, there…

Electrical outlet & switch installationElectrical panel replacement or upgrading+ Responsiveness+ Quality+ Professionalism
Adam12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technicians were knowledgeable and took time to explain what they were doing.

Electrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Professionalism
Lorrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is great! From my first phone call, estimate to service completed. Tapps will be our go to for future electric work. We had power run from house to shop 80 feet away and we couldn’t be happier with the work, professionalism and accuracy.

Ground wire installationElectrical outlet & switch installationInstallation+ Responsiveness+ Punctuality+ Quality
Karen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We are a repeat customer for Tapps. Staff is experienced and professional and they always ensure customer satisfaction. Great quality and value for their services. Highly recommended.

Electrical outlet & switch installationInstallationElectrical panel replacement or upgrading
ChrisLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Quick and professional. Great techs.

Electrical panel replacement or upgrading+ Punctuality+ Professionalism
RALPH2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kenny was professional and courteous and did a great job he cleaned the area he worked at like he was never here. I would recommend tapps electric to all.

Electrical panel replacement or upgrading+ Responsiveness+ Quality+ Professionalism
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and great quality of work on an almost complete rewire of my home. Had an issue with one of the outlets afterwards and they promptly came out and repaired it. Highly recommended.

Electrical outlet & switch installationInstallationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Ric1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Electrical outlet & switch installationElectrical outlet & switch relocationLight fixture repair
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Light fixture installationElectrical outlet & switch relocationElectrical panel replacement or upgrading+ Professionalism
Stanley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Light fixture installationElectrical panel replacement or upgrading
Donald5 years ago★★★★★

Rating only, no written review.

Electrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
ruben11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical outlet & switch installationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Gerald4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Electrical panel replacement or upgrading

Price

$585+29% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 4%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Electrical outlet & switch repair52—
Electrical outlet & switch installation47—
Electrical wiring installation21—
Light fixture installation21—
Electrical panel repair19—
Electrical outlet & switch relocation18—
Installation16$1.4k–$2.8k
Electrical panel replacement or upgrading15—

Compare with

Unisystems Heating & AC LLC logoUnisystems Heating & AC LLCExperts Score 100Pacific · 5.00★Absolute Heating & Cooling logoAbsolute Heating & CoolingExperts Score 97Pacific · 4.94★Greener Cleaner Heating & Air logoGreener Cleaner Heating & AirExperts Score 96Pacific · 4.98★