Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Tapps Electric, Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Tapps Electric, Heating & Air

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 656 Google reviews

📞 Call (253) 344-4622Request a call backWebsite ↗

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tapps Electric, Heating & Air is better than 91% of heat pump installation services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tapps Electric, Heating & Air is better than 91% of heat pump installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tapps Electric, Heating & Air is better than 85% of heat pump installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tapps Electric, Heating & Air is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tapps Electric, Heating & Air is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tapps Electric, Heating & Air is better than 38% of heat pump installation services.D
38

Reviews for your job

Customers hired Tapps Electric, Heating & Air for 8 kinds of job.

Tapps Electric, Heating & Air for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,400–1,600
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#9 / 24

All 16 Google reviews tagged “Installation”

Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

David was great. He listened to me explain the project I wanted done. Gave great feedback and we came up with a solution. He was running a little early and called ahead to make sure I was home. Really knowledgeable and answered all my questions.

Not sureElectrical wiring installationInstallationElectrical panel repair
Kenneth13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Aidan was very helpful and courteous. He offered a recommendations and I appreciate the help to prevent any possible issues.

InstallationElectrical outlet & switch installation
AshleyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

David is our new friend!😺 I didn't get chance to meet Aidan in person, but if he and David can work well and efficiently together.. then we like him too! 👍😜 Tapps did a great job in installing new cieling fans and bathroom fans. And as I said, efficient, quick, respectful and knowledgeable. We have a couple more…

Reasonable priceHeating system repairFan installationInstallation
Garrett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

After a power outage we experience, they were able to give me a next day quote for a generator switch installation.

Paid $1,400–1,600Installation
JimmyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My electrician, Andy, was 100% the professional - he knew exactly what to do and did it with confidence and pride. The conduit he installed was perfectly level and the junction boxes were perfectly centered. Nice, neat, and secure work! Thanks again Andy! I highly recommend Tapps Electrical - they have the most…

Outdoor lighting installationInstallation+ Quality+ Professionalism
Erick4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Guys were professional explained everything they did promptly showed up pointed out where a problem may occur I would recommend Tapps to my neighbor's & family

Fan installationInstallationElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Anthony5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jacob and Lorenzo did a great job installing a panel and interlock kit for me. Friendly, on time and professional. Thanks!

Installation+ Responsiveness+ Punctuality+ Professionalism
Lorrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

This company is great! From my first phone call, estimate to service completed. Tapps will be our go to for future electric work. We had power run from house to shop 80 feet away and we couldn’t be happier with the work, professionalism and accuracy.

Ground wire installationElectrical outlet & switch installationInstallation+ Responsiveness+ Punctuality+ Quality
TEMPTNF83 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had Tapps Electric install a 22kw standby generator. We set a date, they coordinated with our power company and everything went according to plan. They were prompt, professional and had great craftsmanship. I highly recommend them for all your electrical needs. Thank you Brandon.

InstallationService not listed+ Responsiveness+ Punctuality+ Quality
Karen13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

We are a repeat customer for Tapps. Staff is experienced and professional and they always ensure customer satisfaction. Great quality and value for their services. Highly recommended.

Electrical outlet & switch installationInstallationElectrical panel replacement or upgrading
Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and great quality of work on an almost complete rewire of my home. Had an issue with one of the outlets afterwards and they promptly came out and repaired it. Highly recommended.

Electrical outlet & switch installationInstallationElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
christopher3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Nick and Nick helped with my bath remodel excellent service professional and courteous.

RemodelingElectrical outlet & switch installationInstallation+ Responsiveness+ Punctuality+ Quality
Don9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great company! Would use them again. Communication between estimator, scheduler/ office manager, electricians who came to my house , and me was great. Timely in getting their estimates, scheduling, and doing their work. Ryan and his crew listened to what I wanted when they arrived for the install and asked me…

Electrical outlet & switch installationInstallationElectrical outlet & switch relocation+ Responsiveness+ Punctuality+ Quality
MikeEdited 3 years ago★★★★★

Rating only, no written review.

General alarm installationElectrical parts assemblyElectrical fuse changing+ Responsiveness+ Punctuality+ Quality
patrick13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Installation+ Professionalism
Natalie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairsElectrical outlet & switch installationInstallation+ Responsiveness+ Punctuality+ Quality

Price

$585+29% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 4%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Electrical outlet & switch repair52—
Electrical outlet & switch installation47—
Electrical wiring installation21—
Light fixture installation21—
Electrical panel repair19—
Electrical outlet & switch relocation18—
Installation16$1.4k–$2.8k
Electrical panel replacement or upgrading15—

Compare with

Unisystems Heating & AC LLC logoUnisystems Heating & AC LLCExperts Score 100Pacific · 5.00★Absolute Heating & Cooling logoAbsolute Heating & CoolingExperts Score 97Pacific · 4.94★Greener Cleaner Heating & Air logoGreener Cleaner Heating & AirExperts Score 96Pacific · 4.98★