Analyzing 6,620,4796.6M ReviewsFor 18,44918.4K Experts

Experts Reviews · Company report
Tapps Electric, Heating & Air logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Tapps Electric, Heating & Air

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #33Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 656 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tapps Electric, Heating & Air is better than 91% of heat pump installation services.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tapps Electric, Heating & Air is better than 91% of heat pump installation services.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tapps Electric, Heating & Air is better than 85% of heat pump installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tapps Electric, Heating & Air is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tapps Electric, Heating & Air is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tapps Electric, Heating & Air is better than 38% of heat pump installation services.D
38

Reviews for your job

Customers hired Tapps Electric, Heating & Air for 8 kinds of job.

Tapps Electric, Heating & Air for light fixture installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Light fixture installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Light fixture installation”

Janice9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We had Jacob and Joe work on two bathroom renovations, completing all the new electrical work. We were so delighted with the job they did, we hired them to complete new lighting in the rest of our home. They helped us establish what type of lighting to get, where to place the new lighting, how to set up convenient…

Paid $2,000+Reasonable priceFan installationElectrical wiring installationLight fixture installation
E3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience with Tapps from start to finish! Their team who does the phone scheduling is super helpful and friendly. The electrician David who came out was fantastic as well- he was professional, knowledgeable, and did an amazing job installing some outdoor lights on our home! On top of everything…

Electrical wiring installationLight fixture installationOutdoor lighting installation
HeatherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast, expedient and stellar customer service. Highly recommend.

Light fixture installation
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jacob was amazing and very knowledgeable and helpful in all aspects of the security job I hired him for.

Paid $400–600Reasonable priceLight fixture installationSecurity system installation
S.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I've used Tapps Electric twice and have had excellent results both times. Chris was very professional and proficient and also got along well with my dog. Anyone who likes dogs is ok in my book. Will use Tapps again.

General alarm installationLight fixture installation
Marcie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everyone is always friendly, helpful and professional. Chris was great—he helped figure out a solution that worked for me.

Light fixture installation+ Responsiveness+ Punctuality+ Quality
JeriLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent!! The techs were super helpful and very knowledgeable!!! Thank you

Electrical wiring repairLight fixture installation+ Responsiveness+ Punctuality+ Quality
Isaac3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great techs, responsive admin staff, the communication prior to starting was spot on.

Light fixture installationElectrical outlet & switch installationElectrical outlet & switch relocation+ Responsiveness+ Punctuality+ Quality
SueFred9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Installed 2 LED ceiling lights. Installer was very professional, efficient and friendly. Also on time. Very glad we chose Tapps.

Light fixture installation+ Punctuality+ Quality+ Professionalism
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Arrived early. Work was done quickly and efficiently. Technician was very polite and personable. Result looks great. Would use Tapps Electric again

Light fixture installation+ Punctuality+ Quality+ Professionalism
HelenLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I’ve used Tapps Electric for a few projects around my house recently. They are amazing with customer service and every Electrician who has come to my house has been very professional, kinda and very knowledgeable, especially Luke. I have been very pleased with their work and will be using them for the rest of my projects!

Light fixture installation+ Responsiveness+ Quality+ Professionalism
JoshLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our technician Luke was incredibly professional, punctual, thoughtful and produced excellent results. All the work was completed to expectation. A very positive and seamless process. I highly recommend Tapps Electric!

Fan installationLight fixture installationElectrical outlet & switch repair+ Responsiveness+ Quality+ Professionalism
theicetundraLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Kenny and Luke were quick , professional and knowledgeable. They were very helpful. They went above and beyond to make sure my problem was fixed and had advice for the future. Kenny really knows his stuff! I would definitely call them again and recommended them for any electrical issues.

Light fixture installationOutdoor lighting installationElectrical outlet & switch installation+ Responsiveness+ Punctuality+ Quality
Susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Kenny arrived early and let us know that he was coming so we could get our dog out of his way. Very knowledgeable young man, very polite to us. We are very satisfied in the job he completed. He did not leave us stranded without our jobs completed. Happy now. We will use the company again if needed.

Fan installationLight fixture installationLight fixture repair+ Responsiveness+ Punctuality+ Quality
Sharon10 months ago★★★★★

Rating only, no written review.

Paid $2,000+Reasonable priceLight fixture installationElectrical outlet & switch repair
Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Light fixture installationElectrical outlet & switch repair+ Professionalism
Adam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Light fixture installationElectrical outlet & switch relocationElectrical panel replacement or upgrading+ Professionalism
Tammi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Light fixture installationOutdoor lighting installationElectrical outlet & switch repair+ Quality
Stanley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Light fixture installationElectrical panel replacement or upgrading
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Light fixture installation
Regina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Fan installationLight fixture installationElectrical outlet & switch installation+ Responsiveness+ Punctuality+ Professionalism

Price

$585+29% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 68%Overpriced 4%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Electrical outlet & switch repair52—
Electrical outlet & switch installation47—
Electrical wiring installation21—
Light fixture installation21—
Electrical panel repair19—
Electrical outlet & switch relocation18—
Installation16$1.4k–$2.8k
Electrical panel replacement or upgrading15—

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