Pest control service · St. Petersburg, FL · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty73−2.7Momentum penalty73−2.7Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#327 of 389 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 16%
4.8★★★★★454 Google reviews · 23 photos
94%five-star reviews
4.64★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
96%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Taps Pest Services 4.8 out of 5 based on 454 reviews, with the owner responding to 96% of comments. Customers frequently praise the company for punctual appointments, clear communication, and thorough explanations of pest control and wildlife removal services. However, low-star reviews highlight recurring issues with unresolved infestations, unexpected billing for inspections, and allegations of using fake photos to verify animal removal.
Google rating: 4.8 out of 5 from 454 reviews (94% five-star).
Reviews on this page: 454 Google reviews (412 with written comments, 9 with photos).
Owner responses: the business replied to 96% of reviews.
Most recent review: November 10, 2026.
Service: Wildlife serving St. Petersburg, Florida.
Data from Google, last updated November 10, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
Taps Pest ServicesWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taps Pest Services: 79/100 on this factor. Category median: 92.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taps Pest Services: 69/100 on this factor. Category median: 90.B
69
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Taps Pest Services: 73/100 on this factor. Category median: 97.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taps Pest Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taps Pest Services: 73/100 on this factor. Category median: 100.B
73
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Taps Pest Services: 100/100 on this factor. Category median: 89.A
100
Bar = this company · dark tick = category median.
Star ratings
454 Google reviews we collected
4.8of 5
5 stars42594%
4 stars31%
3 stars31%
2 stars20%
1 star215%
Praise vs complaints
Phrases our text analysis found in 412 written reviews
96%praise
Praise81496%
Complaints304%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3640%
Reasonable4954%
Overpriced11%
Not sure55%
$214+98% vs typical wildlife removal services
Middle half of what 52 customers paid ($110–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25831%
Quality & results17120%
Would recommend12014%
Speed & response11013%
Communication9812%
Price & value587%
Honesty & trust293%
What customers talk about
We read 412 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish, their team was courteous, friendly, professional, and prompt.”
“They came out **the very next morning** and provided amazing service.”
“These people are horrible drivers , will cut you off from the turning lane .”
“I would absolutely recommend this company and Jason to anyone!”
“Avoid this company at all costs, they cannot be trusted with your home or your money.”
“Also a big shout out and Thank you to George & Emmanuel for there their services, they both we're very kind & efficient and explained what they did.”
“They realized it was broken when they saw both squirrels entering and leaving the trap on camera without being caught, yet waited days to do something about it.”
“Got every nook and cranny, explained what bugs were what and how to prevent them, and gave me advice to help eliminate problem areas in the future!”
“They ignored our concerns and just kept telling us they knew what they were doing.”
“These nice folks delivery fast service at a great price!”
“After getting a quote for over $3000, I was a bit overwhelmed but I atleast was sure they would take care of the problem I hired them to do.”
“They were completely honest, transparent, and personable.”
“TRIED TO SCAM US WITH AN AI-GENERATED PHOTO TO MAKE US BELIEVE THEY REMOVED A DEAD SQUIRREL IN OUR ROOF.”
People customers mention
Levi38 reviews
Alex28 reviews
Craig23 reviews
Jason20 reviews
Chris15 reviews
Nick13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Taps Pest Services for 8 kinds of job. Pick one to see what they paid and said.
PamelaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
We had a wonderful experience with TAPS! From start to finish, their team was courteous, friendly, professional, and prompt. They made the entire process easy and pleasant. Their services provide tremendous value and peace of mind when it comes to protecting our home. It's refreshing to work with a company that…
Paid $200+Great priceHome inspectionHornet & wasp exterminationRodent extermination
Gloria12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★
Levi and Jose did a great job. I had some concerns about the amount of treatment that was originally done and they came in and inspected everything and did some more treatments, and were very polite and courteous. Update on our review, everyone that’s come has been very nice, but they’ve been out here several times…
Paid $200+Reasonable priceTermite extermination
Bill7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Levin was very professional and proficient. I highly recommend TAPPS to anyone that values quality, promptness and integrity.
Paid $100–120Great priceTermite inspection
Raafat2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★
Was supposed to only come remove a squirrel. Instead, the person tried to go under the whole house and set it under warranty with an invoice of over $1800, or no service at all. Also, online it said free inspection, but they charged $100, non-refundable.
Paid $80–100General wildlife removal
Ed4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Alex and Kayla were knowledgeable, kind and efficient. They answered all questions and took the time to explain the process to us. I would not hesitate to use them again.
Paid $200+Not sureTermite extermination
LuisLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Today I had my first initial service , the technician Jaina was very professional explaining what type of product she was using. She strayed inside the house every room, she left some gandulates in the attic, took care of spiders webs outside the pool area cage , then sprayed the outside around the perimeter of the house. Well satisfied with the service.
Paid $80–100Reasonable priceHome inspectionGeneral pest inspection
TRIED TO SCAM US WITH AN AI-GENERATED PHOTO TO MAKE US BELIEVE THEY REMOVED A DEAD SQUIRREL IN OUR ROOF. Their technician later admitted it was fake and that HE LIED after questioning him on it! And that’s not even the worst of it all.
We hired TAPS to remove two squirrels living in our roof. Instead, they sealed ALL exterior entry points without installing the one-way exit door we specifically paid for, leaving the squirrels with no way out. Instead, they relied on a trap in our attic that turned out to be BROKEN. They realized it was broken when they saw both squirrels entering and leaving the trap on camera without being caught, yet waited days to do something about it. We repeatedly warned them in this time that our attic had inaccessible areas and that if the squirrels died inside, retrieving them would be nearly impossible. They ignored our concerns and just kept telling us they knew what they were doing. And of course after days of inaction and a broken trap, the squirrels died in the roof.
Hearing the squirrels squealing inside our roof was heartbreaking. And now the smell of dead squirrels is so horrible that an entire room in our home is unusable.
The dishonesty was even worse. Their technician, Jesse, claimed he’d removed one of the dead squirrels, but our Ring camera footage showed no removal. When we asked for proof/to see the body, he showed us what was OBVIOUSLY an AI-generated photo. After confronting him, he finally admitted he lied to us because he was under so much pressure from TAPS. He then mentioned that he couldn’t even reach the area where the squirrels were trapped.
If we never questioned him, we would’ve been led to believe the job was done. An older person or someone less familiar with AI-generated images could’ve easily been deceived by this!!
Management has refused to take accountability for the failed removal OR their employee’s dishonesty, instead offering us more odor spray.
So in summary, We hired TAPS to remove two squirrels, but instead they trapped them inside our roof without the one-way exit door we paid for, let them inhumanely die up there after relying on a broken trap, and then lied about removing them using an AI-generated photo as fake proof.
Absolutely unacceptable.
Price: $200+
Services: General wildlife removal
Pest type: Rodents
Dino Tsilionis13 reviewsiTotal number of Google reviews Dino has written across all businesses on Google Maps, not just this one.
I am writing this review to warn other homeowners in the area. They will lie, and use AI photos to fake animal removal.
Do not let them on your property. Do not let Jesse on your property.
We hired Taps for a wildlife removal and exclusion contract totaling $1,500+ to safely remove squirrels from our attic. The experience has been an absolute nightmare characterized by unprofessionalism and outright fraud.
1. Gross Negligence: On day one of the service, one of their technicians literally fell asleep on our roof. We have undeniable photographic proof of this.
2. Breach of Contract: The contract explicitly paid for a one-way door and trapping. The one-way door was never installed, and the team deployed a broken trap. Despite our explicit, repeated warnings that sealing the roof entry points without a working exit would trap the animals inside an inaccessible area of our attic, we were ignored.
3. Outright Fraud: Predictably, the squirrels were trapped inside and died, creating a severe biological and odor hazard directly above our bedroom. When the technician, Jesse, claimed he retrieved a carcass, we asked to see it. He then showed us a completely fabricated, AI-generated photo on his phone to fake proof of work. When confronted with our continuous property security footage, he explicitly admitted to both my wife and me, "I lied," and confessed he had not retrieved the animals.
Management has tried demanding our private security footage rather than auditing their own dishonest staff or producing the photos their technician claimed to upload to our portal.
Avoid this company at all costs, they cannot be trusted with your home or your money.
Pamela RieckLocal Guide · 12 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with TAPS! From start to finish, their team was courteous, friendly, professional, and prompt. They made the entire process easy and pleasant. Their services provide tremendous value and peace of mind when it comes to protecting our home. It's refreshing to work with a company that takes pride in its work and treats its customers so well. We highly recommend TAPS!
Price assessment: Great price
Price: $200+
Services: Home inspection, Hornet & wasp extermination, Rodent extermination, Spider extermination, General pest inspection
Pest type: Rodents
Gloria Bollinger12 reviewsiTotal number of Google reviews Gloria has written across all businesses on Google Maps, not just this one.
Levi and Jose did a great job. I had some concerns about the amount of treatment that was originally done and they came in and inspected everything and did some more treatments, and were very polite and courteous. Update on our review, everyone that’s come has been very nice, but they’ve been out here several times and we still have droppings all over our house. I don’t think the system they have works well at all, and it’s been very disruptive for them coming out as much as they’ve had to
Price assessment: Reasonable price
Price: $200+
Services: Termite extermination
Response from the owner · 5 months ago
Thank you for sharing your positive experience, Gloria. We're glad Levi and Jose addressed your concerns and provided additional treatments. Your appreciation for their professionalism means a lot to us.
Gerri Wood8 reviewsiTotal number of Google reviews Gerri has written across all businesses on Google Maps, not just this one.
I would like to Thank Alicen for keeping me informed on all appointments and whom will be arriving . Also a big shout out and Thank you to George & Emmanuel for there their services, they both we're very kind & efficient and explained what they did. Looking for to working with Emmanuel going forward.
amanda whitingLocal Guide · 10 reviewsiTotal number of Google reviews amanda has written across all businesses on Google Maps, not just this one.
Got every nook and cranny, explained what bugs were what and how to prevent them, and gave me advice to help eliminate problem areas in the future! I feel clean and safe from creepy crawlys and prepared for some home care (closing holes and such).
Price assessment: Reasonable price
Pest type: Ants, Cockroaches, Spiders, Mosquitoes, Other
Kelli Moss3 reviewsiTotal number of Google reviews Kelli has written across all businesses on Google Maps, not just this one.
Very professional! Ed was excellent, very knowledgeable and professional!
Response from the owner · a year ago
Thank you, Kelli, for your kind words! We're delighted to hear that Ed provided you with excellent service and expertise. Your satisfaction is our top priority at Taps Pest Services.
Muriel BarrLocal Guide · 36 reviewsiTotal number of Google reviews Muriel has written across all businesses on Google Maps, not just this one.
Garrett and his partner that came to my house were top tier in their job and citizens overall, plus dog lovers!
I reached out through their website late last night because I had just moved into my new home and was noticing ants everywhere. I was also confused about the condition of the house because one inspection report said there was no evidence of wood-destroying organisms, while another had findings that made me concerned.
They came out **the very next morning** and provided amazing service. They walked me through everything they were going to do, thoroughly inspected the attic, roof, shed, and individual rooms, and took the time to listen to all of my concerns.
They did not try to upsell me or scare me into unnecessary services; and they are military friendly! They were completely honest, transparent, and personable. They explained all of my options and made me feel very comfortable with everything- and answered my five million questions both relating to pest control, home ownership, and the Tampa area itself.
I honestly wish I could have these two out every time I need service, but I’m confident whoever they send in the future will be just as great.
Carlos Montoya7 reviewsiTotal number of Google reviews Carlos has written across all businesses on Google Maps, not just this one.
From inspection to treatment I must say I’m very impressed with their professionalism, experience and human touch. They explain everything I mean every little detail until you are comfortable with your choice. They never pressure you. Companies likes this are a hidden jewel. Bless you Guys.
