Taunton Animal Hospital logo

Taunton Animal Hospital

Veterinarian · Taunton, MA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%56+30.5Reliability 24%51+12.4Value 14%1+0.1Replies to reviews 7%7+0.5Craft & service penalty77−2.3Momentum penalty54−4.6Experts Score= 37Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.37SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#110 of 113 veterinariansPosition by Experts Score among all companies we track in this category. · better than 3%
4.7 ★★★★★ 269 Google reviews · 24 photos
86%five-star reviews
4.22★last 12 monthsAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review

Taunton Animal Hospital at a glance

Google reviewers rate Taunton Animal Hospital 4.7 out of 5 based on 269 reviews, frequently highlighting compassionate care, friendly staff, and clear communication regarding pet health. Positive feedback often mentions punctuality and reasonable pricing for services like dental work and vaccinations. However, a recurring criticism in lower-rated reviews involves unreturned phone calls and the practice refusing to treat returning pets who are no longer active clients, which some owners found frustrating during urgent medical situations.

  • Google rating: 4.7 out of 5 from 269 reviews (86% five-star).
  • Reviews on this page: 269 Google reviews (177 with written comments, 17 with photos).
  • Owner responses: the business replied to 1% of reviews.
  • Most recent review: October 5, 2026.
  • Service: Veterinarian serving Taunton, Massachusetts.

Data from Google, last updated November 3, 2026.

Score profile vs other veterinarians

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: value.

Satisfaction56Reliability51Craft & service77Value1Momentum54Replies to reviews7Satisfaction: 56 (median 79)Reliability: 51 (median 74)Craft & service: 77 (median 94)Value: 1 (median 84)Momentum: 54 (median 100)Replies to reviews: 7 (median 45)
Taunton Animal HospitalVeterinarians median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taunton Animal Hospital: 56/100 on this factor. Category median: 79.C
56
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taunton Animal Hospital: 51/100 on this factor. Category median: 74.C
51
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Taunton Animal Hospital: 77/100 on this factor. Category median: 94.B
77
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taunton Animal Hospital: 1/100 on this factor. Category median: 84.F
1
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taunton Animal Hospital: 54/100 on this factor. Category median: 100.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Taunton Animal Hospital: 7/100 on this factor. Category median: 45.F
7

Bar = this company · dark tick = category median.

Star ratings

269 Google reviews we collected

  • 5 stars23086%
  • 4 stars166%
  • 3 stars62%
  • 2 stars31%
  • 1 star145%

Praise vs complaints

Phrases our text analysis found in 177 written reviews

  • Praise14991%
  • Complaints159%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price00%
  • Reasonable360%
  • Overpriced240%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude9357%
  • Would recommend2113%
  • Quality & results127%
  • Price & value127%
  • Speed & response117%
  • Honesty & trust95%
  • Communication64%

What customers talk about

We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They are very caring about the animals that they see and treat.”
  • “Crissa is a great soul I recommend this place if they truly love their babies.”
    “Cannot recommend this place.”
  • “I am always thoroughly walked through reasons and resolutions.”
    “I almost stayed because of them, but I knew I could not face that horrible man or Dr Coward (not a typo) again without saying my peace.”
  • “They are extremely reasonably priced and extremely caring.”
    “Rebecca then let me know again she’s sorry but it’s going to be very expensive to get a surgery for her.”
  • “Every staff member gives me the proper information needed after quickly assessing any concern.”
  • “​We couldn’t be happier with our decision to trust Taunton Animal Hospital with our family.”
  • “There is no question the staff here love animals and take the time to explain and really care for our extended(fur baby) family.”

People customers mention

  • Cowe 23 reviews
  • Vet 4 reviews
  • Doc 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Sandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

This is 1 of the best vets I've been to besides my own. They're caring compassionate and really r amazing. Crissa is amazing she really loves what she does. She truly showed my baby so much love and compassion thank u for everything. The Dr is very kind and explains everything to u. They even sent me a card for my Anna. God bless u all.

sandraLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This place is heaven sent the dr and Crissa were so amazing. They r caring and really live what they do. Crissa is a great soul I recommend this place if they truly love their babies.

JasonLocal Guide · 215 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

​We couldn’t be happier with our decision to trust Taunton Animal Hospital with our family. After 26 years with our previous vet, we were looking for a team that put our dogs first, and we found exactly that. ​A huge thank you to Dr. Cowe, Angie, Paul, and the entire staff for being so welcoming and professional.…

Customer photo from Jason's reviewCustomer photo from Jason's reviewCustomer photo from Jason's reviewCustomer photo from Jason's review
Reasonable priceService not listed
Cassandra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kathy and her staff go above and beyond ! Always taking the best care of my dog! He tends to be on the anxious side and they never fail to comfort him. Cannot recommend Taunton Animal hospital more!

Customer photo from Cassandra's review
JimLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I wish I could give them 6 stars. Dr Kathy and her staff are terrific. They are extremely knowledgeable, compassionate and empathetic.

Chelsey6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Feel so lucky to be a patient at Taunton Animal Hospital. The vet can always be stressful when you have a reactive dog, but I am so grateful for the great lengths Dr. Cowe and the staff have gone through to make my pup more comfortable. They not only make the experience a lot less anxiety ridden for him, but for me…

Photos

Customer reviews

4.7 ★★★★★ 269 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kathryn AngusLocal Guide · 9 reviewsTotal number of Google reviews Kathryn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are very caring about the animals that they see and treat.

  • Price assessment: Reasonable price
Sandra Fusaro3 reviewsTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This is 1 of the best vets I've been to besides my own. They're caring compassionate and really r amazing. Crissa is amazing she really loves what she does. She truly showed my baby so much love and compassion thank u for everything. The Dr is very kind and explains everything to u. They even sent me a card for my Anna. God bless u all.

Robin GasperLocal Guide · 18 reviewsTotal number of Google reviews Robin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great with my dog. Friendly people.

  • Price assessment: Reasonable price
  • Services: Service not listed
sandra fusaroLocal Guide · 39 reviewsTotal number of Google reviews sandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is heaven sent the dr and Crissa were so amazing. They r caring and really live what they do. Crissa is a great soul I recommend this place if they truly love their babies.

Jason EkholmLocal Guide · 215 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

​We couldn’t be happier with our decision to trust Taunton Animal Hospital with our family. After 26 years with our previous vet, we were looking for a team that put our dogs first, and we found exactly that. ​A huge thank you to Dr. Cowe, Angie, Paul, and the entire staff for being so welcoming and professional. Dr. Cowe’s down-to-earth approach and the team's genuine kindness have made this transition seamless. Our "children," Mack and Merry, are in excellent hands, and we are sincerely grateful for the spectacular care we’ve received. We're excited for the future here! I highly recommend them to anyone seeking a sincere, down-to-earth veterinary team. Thank you for everything! - Jason, Ryan, Mack & Merry 🦮🐕‍🦺🐕

  • Price assessment: Reasonable price
  • Services: Service not listed
Cassandra Matos8 reviewsTotal number of Google reviews Cassandra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kathy and her staff go above and beyond ! Always taking the best care of my dog! He tends to be on the anxious side and they never fail to comfort him. Cannot recommend Taunton Animal hospital more!

JimLocal Guide · 15 reviewsTotal number of Google reviews Jim has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I wish I could give them 6 stars. Dr Kathy and her staff are terrific. They are extremely knowledgeable, compassionate and empathetic.

Jennifer WalkerLocal Guide · 83 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The vet techs are amazing and Dr. Cowe is great.

Stevie-lynn Coderre9 reviewsTotal number of Google reviews Stevie-lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So kind and helpful.

Laurie DesousaLocal Guide · 55 reviewsTotal number of Google reviews Laurie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have taken miss khloe to here since she was 6 weeks old.

Taunton Animal Hospital on Google Maps →

Business details