Tax preparation service · Austin, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%84+5.9Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 50 tax servicesiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★194 Google reviews · 10 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Taxes Positivos LLC 4.9 out of 5 based on 194 reviews, with the owner responding to 12 percent of them. Customers frequently describe the tax preparation service as fast, professional, and helpful, noting that staff explain options clearly and handle last-minute filings effectively. However, a small number of low-star reviews criticize the firm for missed appointments without notification, perceived lack of tax knowledge, and high payment estimates.
Google rating: 4.9 out of 5 from 194 reviews (98% five-star).
Reviews on this page: 194 Google reviews (174 with written comments).
Owner responses: the business replied to 12% of reviews.
Most recent review: May 1, 2026.
Service: Tax Service serving Austin, Texas.
Data from Google, last updated October 25, 2026.
Score profile vs other tax services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Taxes Positivos LLCTax Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taxes Positivos LLC: 92/100 on this factor. Category median: 87.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taxes Positivos LLC: 87/100 on this factor. Category median: 85.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taxes Positivos LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taxes Positivos LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Taxes Positivos LLC: 84/100 on this factor. Category median: 71.A
84
Bar = this company · dark tick = category median.
Star ratings
194 Google reviews we collected
4.9of 5
5 stars19098%
4 stars11%
3 stars00%
2 stars00%
1 star32%
Praise vs complaints
Phrases our text analysis found in 174 written reviews
99%praise
Praise29899%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price675%
Reasonable225%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Would recommend8629%
Staff & attitude8528%
Quality & results7826%
Speed & response2910%
Communication124%
Honesty & trust114%
What customers talk about
We read 174 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Highly recommended, very efficient work and the information is in good hands.”
“It's inspiring to work with someone who helps you move forward and refine every detail as a professional.”
“I wouldn't change them for anything; they do a great job!”
“They answered all my questions, and the process was quick and organized.”
“They helped me with my tax return in a very clear and professional manner.”
“They are incredibly attentive, responsible, and make you feel like they genuinely care about your case.”
People customers mention
Gabriela7 reviews
Maria4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Taxes Positivos LLC for 3 kinds of job. Pick one to see what they paid and said.
Cindy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
No tengo más que palabras de agradecimiento para Maria Gabriela. Esta temporada de taxes fue intensa, pero contar con su apoyo, guía y PACIENCIA ,hizo toda la diferencia. Es inspirador trabajar con alguien que te ayuda a avanzar y a pulir cada detalle como profesional. Si buscas aprender y crecer en este ámbito,…
Etika1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Recomendados, muy eficiente el trabajo y el cuidado de la información en buenas manos.
Reasonable priceTax planning
hanan4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★
Muy agradecida con ellos , ya este es mi 3er año con ellos y como siempre excelente todo muchas gracias 😊
Great priceTax planning
Loungeatx1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Pude hacer mis impuestos sin preocupaciones. Son súper atentos, responsables y te hacen sentir que realmente les importa tu caso. Hoy en día es difícil encontrar un servicio así.
OtuautoATX1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Me ayudaron con mi declaración de impuestos de manera muy clara y profesional. Respondieron todas mis dudas y el proceso fue rápido y organizado. Definitivamente los recomiendo.
Karelis3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Súper recomendados Gaby me ayudado en mis proceso migratorios y con la declaración de mis impuestos gente honesta y correcta y la atención es súper la verdad no los cambiaría hacen muy buen trabajo ☺️🫶🏻
No tengo más que palabras de agradecimiento para Maria Gabriela. Esta temporada de taxes fue intensa, pero contar con su apoyo, guía y PACIENCIA ,hizo toda la diferencia. Es inspirador trabajar con alguien que te ayuda a avanzar y a pulir cada detalle como profesional. Si buscas aprender y crecer en este ámbito, estar con ella es el paso correcto. ¡Gracias por todo, Profe!
Kirsis Acosta3 reviewsiTotal number of Google reviews Kirsis has written across all businesses on Google Maps, not just this one.
Pude hacer mis impuestos sin preocupaciones. Son súper atentos, responsables y te hacen sentir que realmente les importa tu caso. Hoy en día es difícil encontrar un servicio así.
OtuautoATX1 reviewiTotal number of Google reviews OtuautoATX has written across all businesses on Google Maps, not just this one.
Me ayudaron con mi declaración de impuestos de manera muy clara y profesional. Respondieron todas mis dudas y el proceso fue rápido y organizado. Definitivamente los recomiendo.
Rosana Duran Garibi2 reviewsiTotal number of Google reviews Rosana has written across all businesses on Google Maps, not just this one.
Súper recomendados Gaby me ayudado en mis proceso migratorios y con la declaración de mis impuestos gente honesta y correcta y la atención es súper la verdad no los cambiaría hacen muy buen trabajo ☺️🫶🏻
