I’m so grateful for the experience I had getting my taxes done! From start to finish, the process was smooth, professional, and stress free. She was very knowledgeable, patient, and took the time to explain everything to me and make sure my return was done correctly. And let me just say… she DID HER THANG! 😂🙌🏽 I was extremely happy with my refund and honestly impressed with how thoroughly everything was handled. It’s hard to find someone you can truly trust with something as important as your taxes, but I definitely feel confident knowing I’m in good hands. I appreciate the time, effort, and care that went into preparing my return. If you’re looking for someone who is knowledgeable, professional, thorough, and genuinely cares about her clients, I highly recommend her! I’ll definitely be using her services again. ❤️
TaxGuru Financial & Public Services
TaxGuru Financial & Public Services at a glance
Customers frequently praise the tax preparation service for its professional, patient, and knowledgeable approach, noting that staff explain complex tax details thoroughly and help maximize refunds. Many reviewers highlight the convenience of remote filing options, responsive communication, and a smooth, stress-free experience that encourages long-term loyalty. The primary criticism involves staff members other than the owner using hesitant language and exhibiting rude behavior when callers request to speak with the principal.
- Google rating: 4.9 out of 5 from 51 reviews (94% five-star).
- Reviews on this page: 51 Google reviews (37 with written comments).
- Owner responses: the business replied to 31% of reviews.
- Most recent review: September 18, 2026.
- Service: Accountant serving Norfolk, Virginia.
Data from Google, last updated October 26, 2026.
Score profile vs other accountants
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
Star ratings
51 Google reviews we collected
- 5 stars4894%
- 4 stars24%
- 3 stars00%
- 2 stars00%
- 1 star12%
Praise vs complaints
Phrases our text analysis found in 37 written reviews
- Praise5296%
- Complaints24%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price375%
- Reasonable125%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude2037%
- Would recommend1324%
- Quality & results815%
- Communication611%
- Honesty & trust59%
- Speed & response24%
What customers talk about
We read 37 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“From start to finish, the process was smooth, professional, and stress free.”
“If you’re looking for someone who is knowledgeable, professional, thorough, and genuinely cares about her clients, I highly recommend her!”
“😂🙌🏽 I was extremely happy with my refund and honestly impressed with how thoroughly everything was handled.”
“She was very knowledgeable, patient, and took the time to explain everything to me and make sure my return was done correctly.”
“I genuinely enjoyed spending time with her completing my taxes.”
“quenntaija was super fast, very informative through the whole process and answered all my questions !”
People customers mention
- Queenie 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired TaxGuru Financial & Public Services for 1 kind of job. Pick one to see what they paid and said.
Recent reviews
I’m so grateful for the experience I had getting my taxes done! From start to finish, the process was smooth, professional, and stress free. She was very knowledgeable, patient, and took the time to explain everything to me and make sure my return was done correctly. And let me just say… she DID HER THANG! 😂🙌🏽 I…
Love her and absolutely love her services! Been with her for 6 years now and will continue on 💙
Best experience ever I love the customer service will be returning They treat you like family they way the do your taxes is outstanding They are the best hands down
I haven't been a loyal customer of Tax guru since 2019 yesterday in 2026 handled my Tax remotely this year person and I am so glad spoke with Quennie an absolute pleasure even more exceptional. Her customer service, hospitality, and the way she goes the extra mile for her customers and let’s not mention the…
Hello everyone if you really need a dedicated person that cares about your needs go see the taxGuru she will make sure your taxes will be done right. She takes pride in what she does and cares about you.
Friendly staff, Very knowledgeable, Professional service, No issues with tax prep, very detailed…. They want to help you in any way they can to get you the best refund as possible. Queenie and the team Rocks!!! Thank you!!!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Income tax return filing | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 51 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Love her and absolutely love her services! Been with her for 6 years now and will continue on 💙
- Price assessment: Great price
- Services: Income tax return filing
It is such a pleasure to serve you! We’d like to thank you for being a loyal and easy client.
Best experience ever I love the customer service will be returning They treat you like family they way the do your taxes is outstanding They are the best hands down
- Price assessment: Great price
- Services: Income tax return filing
It’s always a pleasure servicing you. Thank you for being the best part of what we do!
I haven't been a loyal customer of Tax guru since 2019 yesterday in 2026 handled my Tax remotely this year person and I am so glad spoke with Quennie an absolute pleasure even more exceptional. Her customer service, hospitality, and the way she goes the extra mile for her customers and let’s not mention the knowledge she provides is unmatched 10/10..I genuinely enjoyed spending time with her completing my taxes. Her professionalism and attention to detail gave me complete confidence. I couldn't imagine trusting anyone else with my taxes.
- Price assessment: Great price
- Services: Income tax return filing
It’s always our pleasure! Thank you again for choosing TaxGuru Financial & Public Services yet another year.
More often than not when I speak to staff, to not include Queenie, they are stumbling over their words, using a lot of “ums” a lot of pauses and that does not give me confidence. I called today to ask some questions and was met with “ums” and pauses so I asked to have Queenie call me and the person I was speaking to sharply said ok and rudely hung up on me. I don’t expect perfection, people are learning and gaining their grounding but I don’t expect to met with rudeness. That exchange will have me going elsewhere moving forward. And now since she has called me back I will change that 3 star to a 1. Queenie called back and was not pleased about her review, she started cutting me off and talking over me. Lying and saying that I was rude to, in her words “Alicia”, the calls are in deed recorded. In those calls you can also hear her cursing last year while on the phone, I looked past that. You can hear her child on many on the calls, I looked past that as well. But please don’t tell me that I’m being disrespectful when I wasn’t, I want someone to talk to me with confidence and even if they can’t that’s ok, I give grace which is why I asked to speak to someone else. But being rude is where I draw the line
Hello everyone if you really need a dedicated person that cares about your needs go see the taxGuru she will make sure your taxes will be done right. She takes pride in what she does and cares about you.
- Price assessment: Reasonable price
- Services: Income tax return filing
Thank you! It’s our pleasure to serve our clients.
Friendly staff, Very knowledgeable, Professional service, No issues with tax prep, very detailed…. They want to help you in any way they can to get you the best refund as possible. Queenie and the team Rocks!!! Thank you!!!
Thank you for trusting us yet another year! It’s always a pleasure.
I have been going to Queenie and her team for almost 3+ years and let me just say, she is the most sweetest humble business woman ever. She keeps it very professional with her clients and gives 100% Customer Service at all times… I recommend her tax services to anyone whose looking for a True Tax Preparer 🤗
We appreciate you for being the best part of what we do!
This place is absolutely fantastic!! Queenie was very comfortable to talk to and extremely informative! She helped me receive a refund I had no idea of getting!! I will definitely return again next year!
Thank you for being the best part of what we do!
I’m so glad I went to Queenie & her team at TaxGuru to do my taxes! I can definitely say I have a Tax preparer for life! I even sent my sister and I’m glad she took my recommendation because if she had done it herself, she definitely would’ve OWE due to missing steps!
Thank you for trusting us yet another year! Servicing clients like you make it so much easier to love what we do.
Business details
- Address: 201 E Berkley Ave Unit H, Norfolk, VA 23523
- Phone: (757) 528-2166
- Website: taxguru4you.net
- Service area: Norfolk, VA