Experts Reviews · Company report
Taylor Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%48+11.6Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty9−9.1Momentum penalty84−1.6Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Taylor Home Improvement

Fishers, IN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 20 framing contractors · 4.6★ from 285 Google reviews

Report card

Percentile vs other framing contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taylor Home Improvement is better than 63% of framing contractors.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taylor Home Improvement is better than 48% of framing contractors.C
48
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Taylor Home Improvement is better than 9% of framing contractors.F
9
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taylor Home Improvement is better than 100% of framing contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taylor Home Improvement is better than 84% of framing contractors.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Taylor Home Improvement is better than 59% of framing contractors.C
59

Reviews for your job

Customers hired Taylor Home Improvement for 8 kinds of job.

Taylor Home Improvement for roof installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.27
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.81
Usually paidThe price range customers picked most often for this job.$10,000–12,000
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$12k–$24k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 27 Google reviews tagged “Roof installation”

Chris3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★

Had a terrible experience w/ Taylor Home Improvement. They replaced our roof in 2021 and we have had 3 roof leaks, a bathroom vent issue and a collapsed area of the roof since. They partially fixed the roof leaks/damage and wanted to file a shingle manufacturer warranty claim on the collapsed area of the roof.…

Paid $30,000–35,000Not sureRoof installation
The5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Taylor Home Improvement renovated my entire building in Westfield. Project was ran and managed by Randy and we couldn't have asked for a better experience. From the vaulted ceiling touches to the full exterior, we love every bit of it. My ceiling and front doors are off consistent discussion from those in and out of my building.

Paid $50,000+Great priceTile work installationGutter repairsPaint indoors
Keith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Taylor Home Improvement did a fantastic job on our residential roof. Professional work and well priced.

Paid $10,000–12,000Great priceRoof installation
Neil1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy was great on the management front and Nick was great when it came scheduling. Sal and his on-site crew were fast and did a great job. Corrine was always prompt and courteous with regard to billing questions and payments. Will definitely use THI again in the future.

Gutter repairsRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
BobLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They replaced my roof including 36 sheets of sheathing in 6 hours flat, and did a beautiful job. They went to great lengths to protect our property, and cleaned up thoroughly. I couldn't be more satisfied, from Randy, our sales rep, and Sal, the contractor, to owner Steve Taylor, who dropped by to check the work.

Home renovationsRoof installation+ Responsiveness+ Punctuality+ Quality
Gary15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vetted this contractor via BBB/Professional/reputation and customer reviews as well as the products they recommended. The process from contract thru installation was extreemingly smooth and professional. Expectations and time frames were explained and they exceeded the estimated installation scheduling, Neighbors…

Roof inspectionRoof installation
GraceLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

THI is extremely professional and the quality of work is outstanding. I've used them 3 times -most recently after our house burned down - and every time the work has been completed quickly and is beautiful after completion. Adam is very thoughtful and helpful. I would use them again absolutely.

Attic ventingExterior finishingGutter installation+ Responsiveness+ Punctuality+ Quality
Nate3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Absolutely great to work with!

Roof installation+ Professionalism
JohnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Steve Taylor was a pleasure to work with. The process from beginning to end could not have gone any better. Very honest company and you can trust their dependability and value. Sals team who tore off the old shingles and put down new shingles were professional and fast.

Roof installation+ Responsiveness+ Punctuality+ Quality
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with Taylor Home Improvement last year to replace our roof, replace the siding, and replace the gutters. They were knowledgeable, reliable, and creative! They helped us to give our house the "facelift" we were looking for! Excellent work. So guess what? We moved, and just hired them again to replace the…

Attic ventingGutter installationHome renovations+ Responsiveness+ Quality+ Professionalism
Suzanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our experience with Taylor Home Improvement was absolutely fantastic. Everyone we worked with was professional, friendly, and transparent. Working with Niles in particular was a great experience. He took us step by step through the process we would be going through with THI and our insurance, quickly responded to…

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Louise4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I have recommended THI to multiple people. Randy was very personable and patient with me as I tried to navigate the whole process of gaining estimates from mltiple roofing companies and determining which one was the best choice for us. I have no regrets for the choice I made. THI did an excellent job of replacing…

Attic venting repairsGutter installationRoof inspection+ Responsiveness+ Punctuality+ Quality
Brenda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I just had a new roof installed and couldn’t be happier!! Excellent work from start to finish! I worked with Tony Owens, and he was very knowledgeable and professional. Kept me informed from the very beginning and no pressure. Will definitely be calling Tony again for my next project.

Roof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
MK5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Taylor Home Improvement did a good job installing our new roof, vents, and gutters! The roof / vent work was done very quickly. The gutter and gable work took a little longer, but there were a lot of rainy days that delayed work. Overall, it was a great experience.

Attic ventingGutter installationRoof inspection+ Responsiveness+ Quality+ Professionalism
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Taylor Home Improvement isGREAT! Easy to work with and always there for you! I highly recommend then fir any home improvement! Bob

Attic ventingGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
AveryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

By a chance I met Steve Taylor on a vacation with my family. He and I had a great connection so I chose he and his son Adam to do my roof replacement work. I can’t thank the Taylor team enough, the quality is second to none. All the team from Corey to Steve to Adam were responsive and professional. The crews…

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Treva1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Paul was very friendly and fun to work from the planning stages to the completion of the job and made the entire process very easy. The production crew who did the demo of the old roof, all new decking and the new roof installed were efficient, friendly and very professional. Once the job was completed they did a…

Roof installation+ Responsiveness+ Punctuality+ Quality
JoeLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Taylor put on a GAF roofing system with a lifetime warranty. They were professional, quick, and efficient. They showed up with 10 men and knocked out the roof including clean up in in what amounted to one long day. Price wise they were equal with others but the quality of materials was superior. Very happy, would recommend highly!

Roof installation+ Responsiveness+ Punctuality+ Quality
LaurieLocal Guide · 79 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Taylor Home Improvement replaced my hail damaged roof and guttering and I'm very pleased. They worked with my insurance company's estimate and there were no surprises. They were fast, professional and also handled the repair of my window screens. I highly recommend them.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Tony Owens was our contact and was very responsive to our questions, calls and texts as we were waiting on materials and scheduling of the work. Carlos and his crew did excellent work and cleanup during and after the project was completed. We are very satisfied with the service from Taylor Home Improvement and would recommend them for other roofing jobs!

Roof installation+ Responsiveness+ Punctuality+ Quality
DougLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Roof installationRoof repair for storm & wind damageService not listed+ Professionalism+ Value
Carolyn4 years ago★★★★★

Rating only, no written review.

Gutter installationRoof inspectionRoof installation+ Responsiveness+ Punctuality+ Quality
Brenda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
Diane8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Roof installation+ Responsiveness+ Punctuality+ Quality
JackLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof installation+ Responsiveness+ Quality+ Professionalism
Lamar6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Gutter installationRoof installation+ Responsiveness+ Punctuality+ Quality
Hassan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality

Price

$16k0% vs typical framing contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 50%Overpriced 6%Not sure 13%

Jobs customers hired them for

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