Roofing contractor · Fishers, IN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%48+11.6Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty9−9.1Momentum penalty84−1.6Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#19 of 20 framing contractorsiPosition by Experts Score among all companies we track in this category. · better than 5%
4.6★★★★★285 Google reviews · 24 photos
86%five-star reviews
4.50★last 12 monthsiAverage stars on reviews from the last 12 months only.
8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
$16ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Taylor Home Improvement 4.6 out of 5 based on 285 reviews, noting that the owner responds to eighty percent of feedback. Customers frequently praise the company for professional conduct, punctuality, and clear communication during roofing, siding, and renovation projects. Positive feedback often highlights fair pricing and effective assistance with insurance claims. However, a recurring criticism in lower-rated reviews involves significant project delays, quality control issues, and inconsistent pricing estimates.
Google rating: 4.6 out of 5 from 285 reviews (86% five-star).
Reviews on this page: 285 Google reviews (230 with written comments, 8 with photos).
Owner responses: the business replied to 80% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Taylor Home ImprovementFraming Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taylor Home Improvement: 63/100 on this factor. Category median: 85.B
63
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taylor Home Improvement: 48/100 on this factor. Category median: 77.C
48
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Taylor Home Improvement: 9/100 on this factor. Category median: 92.F
9
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taylor Home Improvement: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taylor Home Improvement: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Taylor Home Improvement: 59/100 on this factor. Category median: 100.C
59
Bar = this company · dark tick = category median.
Star ratings
285 Google reviews we collected
4.6of 5
5 stars24686%
4 stars114%
3 stars31%
2 stars41%
1 star217%
Praise vs complaints
Phrases our text analysis found in 230 written reviews
93%praise
Praise47193%
Complaints337%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
93%fair
Great price531%
Reasonable850%
Overpriced16%
Not sure213%
$16k0% vs typical framing contractors
Middle half of what 12 customers paid ($6.0k–$32k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10421%
Quality & results9619%
Staff & attitude9218%
Would recommend7916%
Price & value5210%
Communication5110%
Honesty & trust306%
What customers talk about
We read 230 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The Taylor Home team are professional, prompt, and helpful.”
“My project was significantly delayed (over six months late) and below the quality I expected.”
“Taylor Home Improvement did an absolutely amazing job on our basement!”
“Had a terrible experience w/ Taylor Home Improvement.”
“Adam and his team were extremely helpful and knowledgeable with devising a plan for our bath renovation.”
“Clarissa was unfortunately very disrespectful and unprofessional with their employees or contractors.”
“We’re thrilled with how everything turned out and highly recommend Taylor Home Improvement to anyone looking for top‑tier craftsmanship and service!”
“I told Corey I would NOT recommend THI to any one and I would never call them to do any more work for us.”
“They continuously provide me with competitive pricing, exceptional service/communication, and a great final product.”
“However, we stopped using THI mid project because they way over charged for the work provided.”
“We initially had a communication breakdown that caused a time-sensitive quote to arrive too late for our inspection deadline.”
“Huge delays in time, poor communication (Gary had a medical emergency and Zach was out with a new baby).”
“It means a lot to trust a company with your home project.”
People customers mention
Randy14 reviews
Nick8 reviews
Tony7 reviews
Brandon6 reviews
Adam6 reviews
Fuller6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Taylor Home Improvement for 8 kinds of job. Pick one to see what they paid and said.
TThe5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Taylor Home Improvement renovated my entire building in Westfield. Project was ran and managed by Randy and we couldn't have asked for a better experience. From the vaulted ceiling touches to the full exterior, we love every bit of it. My ceiling and front doors are off consistent discussion from those in and out of my building.
Paid $50,000+Great priceTile work installationGutter repairsPaint indoors
LLaura7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
This was our second project with Taylor Home Improvement. Nine years ago they transformed the exterior of our house including roof, siding and gutters. When an issue arose with an exhaust fan in our master bath, we didn’t hesitate to reach out to THI to assess and perform the needed repairs. From our…
RRobLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Taylor installed new gutters and downspouts. Work was completed quickly. Cleanup was done very well. I highly recommend this firm.
Paid $1–2,000Reasonable priceGutter repairs
CCara6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’m a repeat client and Taylor did a fabulous job on our gutter project. The team worked hard and the outcome is beautiful. I really enjoyed the process from start to finish. It means a lot to trust a company with your home project.
Paid $4,000–6,000Reasonable priceGutter repairs
SSaxon6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Just stunning work to say the least! Made my bathroom phenomenal! Went from a plain white to a luxurious navy blue!
Paid $6,000–8,000Great priceService not listed
KKeith1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Taylor Home Improvement did a fantastic job on our residential roof. Professional work and well priced.
Had a terrible experience w/ Taylor Home Improvement. They replaced our roof in 2021 and we have had 3 roof leaks, a bathroom vent issue and a collapsed area of the roof since. They partially fixed the roof leaks/damage and wanted to file a shingle manufacturer warranty claim on the collapsed area of the roof. After 3 months of minimal contact, taking a roof sample and sending it to the manufacturer without labeling it (manufacturer called me asking about sending in one of our roof shingles and was shocked when I told them that it was collected over a month before) and not returning phone calls we went with a different company to fix our roof issues. It was determined that the roof shingles were installed on a 2x2 piece of decking which is why it failed and collapsed and the moisture issue in our bathroom was caused from the bathroom roof vent being installed upside down. Would give zero stars if possible and their customer service and communication was disappointing.
Price assessment: Not sure
Price: $30,000–35,000
Services: Roof installation
E
Erica Campbell8 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
I only get a response when I seem to leave a 1 star review- I have been waiting over 2 months to get an answer on when my work would be completed. Please let me know- I paid for half of the work already
K
Kendel Bostic1 reviewiTotal number of Google reviews Kendel has written across all businesses on Google Maps, not just this one.
we didn't have any repairs made to our home, but had a flat tire in the middle of nowhere. we were parked in an old church parking lot next to Taylor Home Improvement, and me and my sister had to pee. Abbi let us in to use the bathroom, and let us stay inside so that we didn't have to sit in 100° weather. my mom said if we ever need any repairs made to the house, we are going to them. thank you so much Abbi, and everybody else with Taylor Home Improvement!
A
amanda sanford11 reviewsiTotal number of Google reviews amanda has written across all businesses on Google Maps, not just this one.
Taylor Home Improvement renovated my entire building in Westfield. Project was ran and managed by Randy and we couldn't have asked for a better experience. From the vaulted ceiling touches to the full exterior, we love every bit of it. My ceiling and front doors are off consistent discussion from those in and out of my building.
Price assessment: Great price
Price: $50,000+
Services: Tile work installation, Gutter repairs, Paint indoors, Roof repair for storm & wind damage, Gutter installation, Roof inspection, Attic venting, Roof repair, Exterior painting, Drywall installation, Roof installation, Gutter cleaning, Service not listed
C
Christopher Dell7 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
We initially had a communication breakdown that caused a time-sensitive quote to arrive too late for our inspection deadline. However, the co-owner personally reached out afterward to sincerely apologize and make things right. I appreciate their accountability, believe this was just an isolated incident, and am absolutely willing to give this otherwise local family-owned company another shot.
E
Ericka Grabovsky10 reviewsiTotal number of Google reviews Ericka has written across all businesses on Google Maps, not just this one.
Adam and his team were extremely helpful and knowledgeable with devising a plan for our bath renovation. Looking forward to working with Taylor very soon. In the past 1-2 years they also completed a beautiful renovation at my neighbors house *To date highest selling property in neighborhood*
J
James ParkerLocal Guide · 19 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
The Taylor Home team are professional, prompt, and helpful. Randy came to my home to provide an estimate to repair a water ingress issue noted when I was attempting to sell the home. He evaluated the situation and drew up a plan to resolve it.
The cost was reasonable. I appreciated his insights.
Services: Service not listed
Response from the owner · 4 months ago
Thank you for the great review! We're glad Randy was able to provide helpful insights and a clear plan to address the water intrusion issue. We appreciate the opportunity to assist you and are happy to hear you found the experience professional, prompt, and reasonably priced.
– The Taylor Home Improvement Team
L
Laura Frank7 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
This was our second project with Taylor Home Improvement. Nine years ago they transformed the exterior of our house including roof, siding and gutters. When an issue arose with an exhaust fan in our master bath, we didn’t hesitate to reach out to THI to assess and perform the needed repairs. From our representative, Brandon, to the repairs performed by Ted, we were extremely satisfied. We would highly recommend Taylor Home Improvement.
Price assessment: Reasonable price
Price: $1–2,000
Services: Attic venting, Roof repair
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Rob BeachlerLocal Guide · 21 reviewsiTotal number of Google reviews Rob has written across all businesses on Google Maps, not just this one.
