Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Taylor Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%48+11.6Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty9−9.1Momentum penalty84−1.6Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Taylor Home Improvement

Fishers, IN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 20 framing contractors · 4.6★ from 285 Google reviews

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Report card

Percentile vs other framing contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taylor Home Improvement is better than 63% of framing contractors.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taylor Home Improvement is better than 48% of framing contractors.C
48
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Taylor Home Improvement is better than 9% of framing contractors.F
9
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taylor Home Improvement is better than 100% of framing contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taylor Home Improvement is better than 84% of framing contractors.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Taylor Home Improvement is better than 59% of framing contractors.C
59

Reviews for your job

Customers hired Taylor Home Improvement for 8 kinds of job.

Taylor Home Improvement for roof repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$1–2,000
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 9
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Roof repair”

The5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Taylor Home Improvement renovated my entire building in Westfield. Project was ran and managed by Randy and we couldn't have asked for a better experience. From the vaulted ceiling touches to the full exterior, we love every bit of it. My ceiling and front doors are off consistent discussion from those in and out of my building.

Paid $50,000+Great priceTile work installationGutter repairsPaint indoors
Laura7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

This was our second project with Taylor Home Improvement. Nine years ago they transformed the exterior of our house including roof, siding and gutters. When an issue arose with an exhaust fan in our master bath, we didn’t hesitate to reach out to THI to assess and perform the needed repairs. From our…

Paid $1–2,000Reasonable priceAttic ventingRoof repair
JakeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We discovered a few roof leaks that needed repaired after a big storm. Worked with Randy, Nick, and Ryan who got guys out quickly to get the repairs done. Highly satisfied with the quality of work!

Roof repair+ Responsiveness+ Punctuality+ Quality
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with Taylor Home Improvement last year to replace our roof, replace the siding, and replace the gutters. They were knowledgeable, reliable, and creative! They helped us to give our house the "facelift" we were looking for! Excellent work. So guess what? We moved, and just hired them again to replace the…

Attic ventingGutter installationHome renovations+ Responsiveness+ Quality+ Professionalism
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great responsiveness and great workmanship.

Interior finishingRoof repair
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All went well!

Roof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Professionalism
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Taylor Home Improvement isGREAT! Easy to work with and always there for you! I highly recommend then fir any home improvement! Bob

Attic ventingGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
Steve14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★

Poor execution and communication, will not use this company again.

Roof repairService not listed− Responsiveness− Punctuality
JaquelineLocal Guide · 146 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Had a roof leak 2 years ago. Had just gone through a divorce and couldn't finance the whole roof. They repaired the most important part. 2 years later I hired them to come back to finish the roof. They were quick, professional and gave me a full warranty. I couldn't be happier. Very good work, trust worthy and would recommend to anyone.

Roof repair
JimLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was very happy with the job of replacing our furnace vent pipe by Taylor Home Improvement. The salesman, Nick, explained things clearly and always responded quickly to any texts. The installing crew was very professional and neat in their work. I will definitely use Taylor for future needs.

Roof repair+ Punctuality+ Professionalism
Brenda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
Judy6 years ago★★★★★

Rating only, no written review.

Gutter installationRoof repair

Price

$16k0% vs typical framing contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 50%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation27$12k–$24k
Roof repair for storm & wind damage19—
Gutter installation19—
Gutter repairs15—
Roof inspection12—
Roof repair12—
Painting8—
Tile work installation7—

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