Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Taylor Home Improvement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%63+34.4Reliability 24%48+11.6Value 14%100+14.1Replies to reviews 7%59+4.2Craft & service penalty9−9.1Momentum penalty84−1.6Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE

Taylor Home Improvement

Fishers, IN · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 20 framing contractors · 4.6★ from 285 Google reviews

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Report card

Percentile vs other framing contractors (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Taylor Home Improvement is better than 63% of framing contractors.B
63
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Taylor Home Improvement is better than 48% of framing contractors.C
48
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Taylor Home Improvement is better than 9% of framing contractors.F
9
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Taylor Home Improvement is better than 100% of framing contractors.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Taylor Home Improvement is better than 84% of framing contractors.A
84
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Taylor Home Improvement is better than 59% of framing contractors.C
59

Reviews for your job

Customers hired Taylor Home Improvement for 8 kinds of job.

Taylor Home Improvement for roof repair for storm & wind damage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.74
Usually paidThe price range customers picked most often for this job.$20,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Roof repair for storm & wind damage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Roof repair for storm & wind damage”

The5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Taylor Home Improvement renovated my entire building in Westfield. Project was ran and managed by Randy and we couldn't have asked for a better experience. From the vaulted ceiling touches to the full exterior, we love every bit of it. My ceiling and front doors are off consistent discussion from those in and out of my building.

Paid $50,000+Great priceTile work installationGutter repairsPaint indoors
Virginia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Great job in repairing our roof and siding after a lightning strike. Helped in dealing with insurance and careful to meet our needs.

Paid $20,000+Reasonable priceRoof repair for storm & wind damageRoof inspectionExterior painting
Neil1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Randy was great on the management front and Nick was great when it came scheduling. Sal and his on-site crew were fast and did a great job. Corrine was always prompt and courteous with regard to billing questions and payments. Will definitely use THI again in the future.

Gutter repairsRoof installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had a great experience working with this company and working with nick. Had a roof leak and three other companies came out to look into it. They all missed the root cause of the leak and wanted the entire roof replaced. Nick was able to find the leak and several other issues that were missed by the others and offer…

Roof repair for storm & wind damage
Don2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Last summer I had my house power washed and painted. They did a good job for a reasonable price. This morning Randy Fuller came out to look at my roof to see if I had any wind damage. He saw a couple of things that will need attention, but suggested that I wait until I need more work done. He also gave me some…

Exterior paintingRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We worked with Taylor Home Improvement last year to replace our roof, replace the siding, and replace the gutters. They were knowledgeable, reliable, and creative! They helped us to give our house the "facelift" we were looking for! Excellent work. So guess what? We moved, and just hired them again to replace the…

Attic ventingGutter installationHome renovations+ Responsiveness+ Quality+ Professionalism
Joan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

All went well!

Roof damage repairRoof inspectionRoof repair+ Responsiveness+ Punctuality+ Professionalism
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Taylor Home Improvement isGREAT! Easy to work with and always there for you! I highly recommend then fir any home improvement! Bob

Attic ventingGutter installationGutter repairs+ Responsiveness+ Punctuality+ Quality
DaveLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Taylor Home Improvement is my contractor of choice. They replaced the roof and gutters on our home. They did an outstanding job. Brian walked us through each step of the process of the repairs. He did a great job for us. It is great to have contractors that do a professional job. We are grateful. Contractors…

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Had my roof replaced due to hail damage. Brian at Taylor was on time and extremely responsive to all my questions. They did a great job working with my insurance company both in claim adjusting and payment. Their crew did a great job with clean up and protecting things around my house.

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Professionalism
brianLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I usually don't hire work to be done. Always been leery of fly-by contractors with less than exemplary integrity. Happily, I was proven wrong by Tony at Taylor's. I really enjoyed working with him and his team. Honest, responsive, quality, work ethic far beyond what I've seen/heard from other companies. Highly…

Roof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Bob9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

The primary repair was to the front porch roof. During rain storms, water was cascading over the front edge of the porch, causing water damage to the fascia boards. A secondary repair was to replace a rotted window sill. We signed a contract in March, and agreed to delay the work until summer due to COVID.…

Roof repair for storm & wind damage− Responsiveness− Punctuality
Jackie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Rating only, no written review.

Gutter repairsRoof repair for storm & wind damage
DougLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Rating only, no written review.

Roof installationRoof repair for storm & wind damageService not listed+ Professionalism+ Value
mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Gutter installationRoof repair for storm & wind damage+ Responsiveness+ Punctuality+ Quality
Brenda8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Roof repair for storm & wind damage+ Professionalism
JackLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof installation+ Responsiveness+ Quality+ Professionalism
Hassan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Gutter installationGutter repairsRoof inspection+ Responsiveness+ Punctuality+ Quality

Price

$16k0% vs typical framing contractors

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 50%Overpriced 6%Not sure 13%

Jobs customers hired them for

JobReviewsCategory typical
Roof installation27$12k–$24k
Roof repair for storm & wind damage19—
Gutter installation19—
Gutter repairs15—
Roof inspection12—
Roof repair12—
Painting8—
Tile work installation7—

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