TDS (The Detail Shop) logo

TDS (The Detail Shop)

Car detailing service · West Haven, CT · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 80 car detailing servicesPosition by Experts Score among all companies we track in this category. · better than 73%
5.0 ★★★★★ 443 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
53%reviews answered by the owner
Oct 2026latest review

TDS (The Detail Shop) at a glance

Customers frequently praise the facility for its professional staff, clear communication, and fair pricing, noting that employees take time to explain services like window tinting, ceramic coating, and paint protection film. The business is often described as punctual and accommodating, with many clients highlighting the high quality of the final work and the clean condition of their vehicles upon return. One recurring criticism involves wrap services, where a reviewer reported that a chrome delete installation required multiple attempts and remained misaligned, suggesting a lack of attention to detail in that specific area.

  • Google rating: 5.0 out of 5 from 443 reviews (100% five-star).
  • Reviews on this page: 443 Google reviews (381 with written comments, 92 with photos).
  • Owner responses: the business replied to 53% of reviews.
  • Most recent review: October 20, 2026.
  • Service: Car Detailing Service serving West Haven, Connecticut.

Data from Google, last updated October 25, 2026.

Score profile vs other car detailing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction99Reliability96Craft & service100Value100Momentum100Replies to reviews–Satisfaction: 99 (median 96)Reliability: 96 (median 96)Craft & service: 100 (median 100)Value: 100 (median 100)Momentum: 100 (median 100)
TDS (The Detail Shop)Car Detailing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.TDS (The Detail Shop): 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.TDS (The Detail Shop): 96/100 on this factor. Category median: 96.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.TDS (The Detail Shop): 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.TDS (The Detail Shop): 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.TDS (The Detail Shop): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–

Bar = this company · dark tick = category median.

Star ratings

443 Google reviews we collected

  • 5 stars441100%
  • 4 stars10%
  • 3 stars00%
  • 2 stars10%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 381 written reviews

  • Praise74899%
  • Complaints61%

Topic share

How often each topic comes up in the written reviews

  • Quality & results20227%
  • Would recommend17023%
  • Staff & attitude15420%
  • Communication7610%
  • Speed & response638%
  • Price & value618%
  • Honesty & trust284%

What customers talk about

We read 381 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The Detail shop did an excellent Job of tinting the roof and windows of my Tesla Model Y.”
  • “From start to finish, 100% highly professional, and would definitely recommend!”
    “Tints I would recommend.”
  • “Mike could not have been more helpful and informative.”
  • “Friendly, squeezed me in at a moments notice, explained everything in detail, got the job done fast and it looks great!”
  • “Pat were very quick to get back to me and he was even able to get me in the same day.”
  • “Excellent communication, quality work, and fair expectations throughout.”
    “Great company great staff did exactly what they said no hidden charges and the quality of work and materials superb.”
  • “You can tell he genuinely loves what he does by the care, pride, and effort he puts into his work.”

People customers mention

  • Mike 52 reviews
  • Christian 9 reviews
  • Pat 6 reviews
  • Milford 5 reviews
  • Jeep 5 reviews
  • Tesla 5 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired TDS (The Detail Shop) for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Josh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Mike could not have been more helpful and informative. They did an incredible job tinting my Genesis. The best!

John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

The Detail shop did an excellent Job of tinting the roof and windows of my Tesla Model Y. The heat reduction is amazing. The staff was very professional to work with.

John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Friendly, squeezed me in at a moments notice, explained everything in detail, got the job done fast and it looks great!

DebLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

I can’t say enough good things about the service I receive every time I bring my car in, whether it’s for a wash or my annual ceramic maintenance. The quality of the work and the customer service are consistently outstanding, and they never disappoint! A special shout-out to Ty, who truly goes above and beyond. You…

David10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Brought my 2018 Honda Accord to TDS. Can't say enough great things about Pat and the TDS team. This car is my daily driver and gets use. Pat helped me identify the optimum ceramic paint protection coating. I am extremely happy with the end result. My investment is protected and looks amazing! I'd give them a…

Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The tints came out great!!! So happy I chose a great shop to bring my new vehicle to the next level

Photos

Customer reviews

5.0 ★★★★★ 443 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Josh Rifkin4 reviewsTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Mike could not have been more helpful and informative. They did an incredible job tinting my Genesis. The best!

John Vlamis3 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Detail shop did an excellent Job of tinting the roof and windows of my Tesla Model Y. The heat reduction is amazing. The staff was very professional to work with.

John Galt1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, squeezed me in at a moments notice, explained everything in detail, got the job done fast and it looks great!

Deb TirioloLocal Guide · 24 reviewsTotal number of Google reviews Deb has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t say enough good things about the service I receive every time I bring my car in, whether it’s for a wash or my annual ceramic maintenance. The quality of the work and the customer service are consistently outstanding, and they never disappoint! A special shout-out to Ty, who truly goes above and beyond. You can tell he genuinely loves what he does by the care, pride, and effort he puts into his work. It’s refreshing to see someone who takes so much pride in providing excellent service. Great work, great people, and consistently great results! I highly recommend them!

Response from the owner · 6 months ago

Thank you Debbie! We it was a pleasure working with you! See you again soon!

David Keeler10 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Brought my 2018 Honda Accord to TDS. Can't say enough great things about Pat and the TDS team. This car is my daily driver and gets use. Pat helped me identify the optimum ceramic paint protection coating. I am extremely happy with the end result. My investment is protected and looks amazing! I'd give them a sixth star if it was possible. Thank you TDS!! Appreciate you.

Dave LeClair4 reviewsTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The tints came out great!!! So happy I chose a great shop to bring my new vehicle to the next level

Justin Lozano2 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Pat and the team at The Detail Shop do amazing work and have great customer service. The PPF, Ceramic Coat, and Tint were all installed amazingly and the car looks amazing. At the 2 week check in, I mentioned some tiny dots I assumed were debris under the tint. They were very tiny and part of me was worried I was being dramatic. Without hesitation, they pulled it into the shop to work on it without getting at all defensive or making me feel like I was being nitpicky. As it turns out, it was a manufacturing defect on the car itself, so they removed the tint, allowed me to get it serviced under the warranty, and then reinstalled the tint without any need for additional payment or giving me a hard time. They were super flexible with my work schedule for car drop off and pickups and were very communicative for the whole time. I would absolutely go back here for work on any future vehicles I have.

Jennifer Rivera2 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely love the tint job TDS did for me! Pat were very quick to get back to me and he was even able to get me in the same day. I’m extremely happy with how it looks.

Matt Duhaime5 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently purchased a used luxury SUV that was in great shape, but I wanted the front driver and passenger windows tinted to match the rear windows, along with a full detail. I live in Milford, CT, so I searched Google for the best-reviewed shops in the area, and TDS consistently came out on top. I called and spoke with someone who was extremely helpful and took the time to explain their services and answer my questions. After that conversation, I was sold. TDS was able to get me an appointment just a few days later, and I couldn’t be happier with how the SUV turned out. The window tints look great and match perfectly, and the detailing work was excellent. I’ll definitely be bringing my SUV back to TDS for future detailing and any other tint or body work. Great service, great communication, and excellent results. Highly recommend!

Alexander Cardona2 reviewsTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Return visit to the BEST detail customization shop in the CT area! Brought back my 200S for redo of tint and I am never disappointed! PLEASE check them out! 100% you’ll have an amazing experience. Third time to this amazing detail shop! Mike is so positive and makes your vehicle feel like it is his own. Mike has the magic touch. My Chrysler 200 S and our Audi TT came out beautiful.This shop is outstanding! We took our newly purchased Range Rover Evoque in for some cosmetic upgrades. The look of our suv turned out AMZING!!! We are now bringing our other two vehicles back for similar cosmetic updates. Loyal customer for life! Mike is very detailed in his explanation of what he plans to do and makes you understand everything clearly!

Response from the owner · 11 months ago

Thank you Alex! Appreciate the trust!

TDS (The Detail Shop) on Google Maps →

Business details