Mobile phone repair shop · Escondido, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty91−0.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 50 computer repair servicesiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★985 Google reviews · 24 photos
95%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for rapid turnaround times, competitive pricing, and successful repairs on diverse electronics beyond standard phones. Positive reviews highlight efficient service and clear communication regarding costs. However, several low-star reviews report that repairs failed or damaged devices further, with specific complaints about overcharging, using non-genuine parts, and a lack of accountability when issues persisted after payment.
Google rating: 4.8 out of 5 from 985 reviews (95% five-star).
Reviews on this page: 985 Google reviews (667 with written comments, 54 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: October 19, 2026.
Service: Computer Repair Service serving Escondido, California.
Data from Google, last updated October 29, 2026.
Score profile vs other computer repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
This companyComputer Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tech Defense Phone Repair Escondido: 82/100 on this factor. Category median: 91.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tech Defense Phone Repair Escondido: 67/100 on this factor. Category median: 86.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tech Defense Phone Repair Escondido: 92/100 on this factor. Category median: 99.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tech Defense Phone Repair Escondido: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tech Defense Phone Repair Escondido: 91/100 on this factor. Category median: 100.A
91
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Tech Defense Phone Repair Escondido: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
985 Google reviews we collected
4.8of 5
5 stars94095%
4 stars81%
3 stars00%
2 stars20%
1 star354%
Praise vs complaints
Phrases our text analysis found in 667 written reviews
95%praise
Praise96895%
Complaints555%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude25925%
Quality & results20020%
Speed & response18518%
Would recommend16816%
Price & value14314%
Honesty & trust454%
Communication232%
What customers talk about
We read 667 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They responded almost immediately when I reached out with questions, were incredibly professional and friendly, and had my phone fixed within minutes!”
“The saleswoman was very rude when we asked her about a case she answered us very rudely, I will never go back”
“Fixed it for me in 5 minutes and was walking out the door with my circuit board repaired after getting soldered.”
“The part did not work 5mn later and when we finally ended to Apple, some screws were missing 😡😡😡”
“Tech Defense is super efficient and has very competitive prices”
“iPhone X screen was unresponsive with no cracks, lady charges me $80 to replace it in 15 minutes.”
“Good customer service and guy really knows his stuff, was definitely more than happy with the results of his work, strongly recommend him”
“Original: Bad experience with this store i don't recommend in absolute”
“The whole process was quick, easy, and very reasonably priced.”
“It was a rip off and my father who has studied marketing and buisness in university even thought so.”
“It's so refreshing to find a business that's responsive, knowledgeable, and genuinely helpful.”
“…owner and no one should go purchase anything from this store he is a SCAMMER!…”
“Oktay was professional, communicative, and kept me informed throughout the entire repair.”
People customers mention
Oktay39 reviews
Apple12 reviews
Irma11 reviews
Mirza8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRaul3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Oktay was great, he had me in and out for two legs and gimbal motors along with programming for each of the components in a days time compared to others who said they needed at least a week. Good customer service and guy really knows his stuff, was definitely more than happy with the results of his work, strongly recommend him
WWojciechLocal Guide · 2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I had two broken iphone lenses (one on iphone 13 and one on 15 pro). Both fixed in 20 minutes. Tech Defense is super efficient and has very competitive prices
LLiam3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fixed my water damaged 9070xt graphics card SAME DAY, when he said it may take a day or two. Saved me $600 bucks from buying a new one!
JJana5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Such a great experience with Tech Defense! I had my phone repaired yesterday, and I couldn't be happier with the service. They responded almost immediately when I reached out with questions, were incredibly professional and friendly, and had my phone fixed within minutes! The whole process was quick, easy, and very…
CChrisLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Amazing service. After being told my PS5 was unfixable by another repair store in the area, I did some better research and found Tech Defense. In less than an hour, they were able to diagnose the issue on my motherboard and I was back in action. HIGHLY recommend!
CCathy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Fixed my circuit board on my oven. The prongs came loose while I was fixing the LED display. Called him and headed over 30 minutes later. Fixed it for me in 5 minutes and was walking out the door with my circuit board repaired after getting soldered. Very happy with repair. Reasonable pricing.
Oktay was great, he had me in and out for two legs and gimbal motors along with programming for each of the components in a days time compared to others who said they needed at least a week. Good customer service and guy really knows his stuff, was definitely more than happy with the results of his work, strongly recommend him
Response from the owner · 5 days ago
Thank you Raul
W
Wojciech OlchawaLocal Guide · 2 reviewsiTotal number of Google reviews Wojciech has written across all businesses on Google Maps, not just this one.
I had two broken iphone lenses (one on iphone 13 and one on 15 pro). Both fixed in 20 minutes. Tech Defense is super efficient and has very competitive prices
Response from the owner · 5 days ago
Thank you
L
Liam Young3 reviewsiTotal number of Google reviews Liam has written across all businesses on Google Maps, not just this one.
Such a great experience with Tech Defense! I had my phone repaired yesterday, and I couldn't be happier with the service. They responded almost immediately when I reached out with questions, were incredibly professional and friendly, and had my phone fixed within minutes! The whole process was quick, easy, and very reasonably priced. It's so refreshing to find a business that's responsive, knowledgeable, and genuinely helpful. I'll definitely be coming back for any future phone issues. Highly recommend!
Response from the owner · 2 weeks ago
Thank you Jana
C
Chris RLocal Guide · 10 reviewsiTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Amazing service. After being told my PS5 was unfixable by another repair store in the area, I did some better research and found Tech Defense. In less than an hour, they were able to diagnose the issue on my motherboard and I was back in action. HIGHLY recommend!
Response from the owner · 3 weeks ago
Thank you, Chris. I’m glad that I was able to repair your PS5. Now you’re back in game
C
Cathy2 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
Fixed my circuit board on my oven. The prongs came loose while I was fixing the LED display. Called him and headed over 30 minutes later. Fixed it for me in 5 minutes and was walking out the door with my circuit board repaired after getting soldered. Very happy with repair. Reasonable pricing.
Response from the owner · 3 weeks ago
Thank you Cathy, for your great review
E
Eric Layos2 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Great experience. I struggled to get a screw out of my electronic bike display for 2 days, and spent 80 bucks at Home Depot trying to find a tool to do it. These guys did it in 2 minutes!
Response from the owner · a month ago
Tyler, that's awesome — glad we could save you from that Home Depot tool hunt! 😄 Two minutes vs. two days is a pretty good tradeoff. Thanks for coming in and for the great review, we really appreciate it!
M
Matt Clanton7 reviewsiTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Tech Defense got me in same day in and out with a new charge port, when a lot of shops don't work on Pixels!! Great place.
Response from the owner · a month ago
Matt, thank you so much for the kind words! Really glad we could get your Pixel's charge port replaced same-day — it's always frustrating when shops won't take on certain devices. We love tackling those, so thanks for trusting us with it. Appreciate the review!
