Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
Google reviewers rate TechnologyXperts, Inc. 4.9 out of 5 based on 66 reviews. Clients frequently praise the company for its prompt response times, knowledgeable staff, and professional approach to resolving IT issues and managing onboarding processes. One critical review highlights a significant delay in completing a core system transfer service despite substantial payments, citing a lack of communication as a primary source of frustration.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
Bar = this company · dark tick = category median.
66 Google reviews we collected
Phrases our text analysis found in 58 written reviews
How often each topic comes up in the written reviews
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Karen is the sweetest, and David is always able to resolve issues quickly.”
“AOPT has been working with them for years and they are very very helpful!”
“He was very helpful and explained to me what I needed to do and solved the issue quickly.”
“He’s my go-to for support because he makes the whole process so easy and stress-free.”
“Their services are reliable and their customer support team is stellar.”
“TXI is easy to work with and very professional.”
“As a non-profit, we have to be mindful of how we spend our money and TXI has been worth every penny.”
praise complaint · found by our text analysis, Google review wording unchanged.
If Eugene is assisting, you are sure to have all problems resolved. He is patient with you and very knowledgeable. He follows up and will take his time to ensure the job is complete. He even offers suggestions to prevent issues from occurring again!
TXI is the best. I know absolutely nothing about computers, so I call them for just about everything. Karen is the sweetest, and David is always able to resolve issues quickly. They are also quick to help whenever I lose files or need assistance finding something. I truly could not do my job without their help, and I appreciate everything they do.
Huge shoutout to Jimmy @TXI! I can always count on him to fix my tech headaches quickly and efficiently. He’s my go-to for support because he makes the whole process so easy and stress-free. Another seamless experience—thanks again!
We're relatively new - app 6 months. So far smooth sailing. Knowledgeable staff - pleasant to work with - quick response. Very refreshing experience compared to our previous IT solution. Referred by a friend - and we're happy.
Eugene at TXI is great. Very friendly and knowledgeable. Also, when I call in for support, Karen at the front desk is super and always helpful
Friendship Circle has been with TXI for years now. Their services are reliable and their customer support team is stellar.
4.9 ★★★★★ 66 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Real American Heros.
Daniel - we appreciate you! Glad we could be of service.
We're going through the onboarding process now. Tim and Jason are fantastic!
If Eugene is assisting, you are sure to have all problems resolved. He is patient with you and very knowledgeable. He follows up and will take his time to ensure the job is complete. He even offers suggestions to prevent issues from occurring again!
TXI is the best. I know absolutely nothing about computers, so I call them for just about everything. Karen is the sweetest, and David is always able to resolve issues quickly. They are also quick to help whenever I lose files or need assistance finding something. I truly could not do my job without their help, and I appreciate everything they do.
We’ve been extremely disappointed with our experience. We signed on with TechnologyXperts over the winter specifically to have our systems ready before our busy spring gardening and volunteer season. Over the past 6+ months, we have paid more than $3,100, yet the core service we hired them for (including a Google Drive transfer) has still not been completed. What’s most frustrating is the lack of reliability and accountability. The majority of our scheduled appointments—many with Jimmy and David—have been cancelled or delayed, often at the last minute. We’ve also had to constantly follow up just to get updates, which should not be necessary. When we’ve asked for clarification or progress, the responses have often shifted responsibility back onto us rather than taking ownership of the delays. That is not the level of professionalism we expected. We are a small nonprofit, and at this point, it feels like we are not being treated as a valued customer. During a critical time for our organization, this lack of follow-through has created real disruption. We expected proactive, reliable support. Unfortunately, that has not been our experience.
We’re sorry to hear that this has been your experience, as it’s not reflective of the standard of service we strive to provide or the relationships we’ve built with our clients over the past 26 years. Your organization engaged us to strengthen its cybersecurity posture, including services such as EDR/MDR monitoring, email security, backup, firewall protection, and ongoing support. These services have been implemented and maintained throughout our engagement. As outlined in our proposal, we also committed to assisting with organizing and improving your existing Google Drive environment. The migration referenced in your review—transferring data from a personal Google Drive to a business tenant—is a separate type of project that involves additional planning and licensing, and was not included in the original scope nor on any invoice. That said, our team made every effort to be helpful and support this request at no additional cost as we have a long history of assisting non-profits both locally and even a number nationally. The charges mentioned relate to the core services that have been consistently provided. We value open communication and would have welcomed the opportunity to address these concerns directly. We remain available, as always, to connect and move forward in a positive and constructive way.
Huge shoutout to Jimmy @TXI! I can always count on him to fix my tech headaches quickly and efficiently. He’s my go-to for support because he makes the whole process so easy and stress-free. Another seamless experience—thanks again!
Hannah - so happy we had the opportunity to meet and work with you! Always feel free to reach out - we want to help!
AOPT has been working with them for years and they are very very helpful!
Thank you Taylor - we love helping you!
Great response time, great knowledge, great people!
No - you're great! We appreciate the feedback. It really helps the team knowing we are appreciated!
Great partnership with all of our Technology needs!
Thank you Danial - looking forward to meeting you in person soon when we refresh your network plus the Power of M project :)
We're relatively new - app 6 months. So far smooth sailing. Knowledgeable staff - pleasant to work with - quick response. Very refreshing experience compared to our previous IT solution. Referred by a friend - and we're happy.
Thank you - you're appreciated!!
Analyzing 6,495,9256.5M ReviewsFor 17,98218K Experts
