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Tenn Star Commercial Cleaning

Cleaning service · Columbia, TN · reviewed since 2019

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%93+24.3Value 15%95+14.5Craft & service penalty97−0.3Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#13 of 47 ironing servicesPosition by Experts Score among all companies we track in this category. · better than 74%
5.0 ★★★★★ 26 Google reviews · 2 photos
96%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
65%reviews answered by the owner
Jul 2026latest review

Tenn Star Commercial Cleaning at a glance

Customers in Columbia, TN, describe Tenn Star Commercial Cleaning as punctual, professional, and thorough, noting that the company handles deep cleans, bi-weekly maintenance, and short-notice requests for various commercial facilities. Reviewers frequently highlight the owner's responsiveness, proactive follow-up to ensure satisfaction, and flexible communication regarding changing needs. The service is noted for being affordable and HIPAA certified, which provides assurance for businesses handling sensitive information. No recurring criticisms were identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 26 reviews (96% five-star).
  • Reviews on this page: 26 Google reviews (24 with written comments).
  • Owner responses: the business replied to 65% of reviews.
  • Most recent review: July 14, 2026.
  • Service: Ironing Service serving Columbia, Tennessee.

Data from Google, last updated November 2, 2026.

Score profile vs other ironing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: satisfaction.

Satisfaction92Reliability93Craft & service97Value95Momentum100Replies to reviews–Satisfaction: 92 (median 87)Reliability: 93 (median 84)Craft & service: 97 (median 98)Value: 95 (median 100)Momentum: 100 (median 100)
This companyIroning Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Tenn Star Commercial Cleaning: 92/100 on this factor. Category median: 87.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Tenn Star Commercial Cleaning: 93/100 on this factor. Category median: 84.A
93
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Tenn Star Commercial Cleaning: 97/100 on this factor. Category median: 98.A
97
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Tenn Star Commercial Cleaning: 95/100 on this factor. Category median: 100.A
95
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Tenn Star Commercial Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
–

Bar = this company · dark tick = category median.

Star ratings

26 Google reviews we collected

  • 5 stars2596%
  • 4 stars14%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 24 written reviews

  • Praise41100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Quality & results1127%
  • Would recommend1024%
  • Staff & attitude922%
  • Speed & response512%
  • Price & value410%
  • Communication25%

What customers talk about

We read 24 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Very knowledgeable on their products and did an outstanding job.”
  • “Highly recommend and will be using them from now on!”
  • “They are professional, timely, and very knowledgeable.”
  • “Leslie with Tenn Star is very responsive and proactively concerned about the quality of their work.”
  • “Very affordable and they took the stress of internal hiring off my hands.”
  • “Tenn Star have been great about communicating and making sure that our needs are being met.”

People customers mention

  • Leslie 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Tenn Star Commercial Cleaning for 1 kind of job. Pick one to see what they paid and said.

Recent priced reviews

Gwen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our office was in desperate need of a deep cleaning and bi-weekly up keep. We got estimates from several local companies. After looking into it, we decided to go with Tenn Star Commercial Cleaning. We have been very pleased so far with the choice. They are very good to follow up to make sure that they are…

Paid $350–400Great priceOffice cleaningDeep clean

Photos

Customer reviews

5.0 ★★★★★ 26 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Jessica Agostino12 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Leslie and her team have been incredible to work with! They are professional, timely, and very knowledgeable. Highly recommend their services!

Gwen Bailey2 reviewsTotal number of Google reviews Gwen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our office was in desperate need of a deep cleaning and bi-weekly up keep. We got estimates from several local companies. After looking into it, we decided to go with Tenn Star Commercial Cleaning. We have been very pleased so far with the choice. They are very good to follow up to make sure that they are fulling their end of the contract, to ask questions, and to see if there is anything else that we may need.

  • Price assessment: Great price
  • Price: $350–400
  • Services: Office cleaning, Deep clean
Christopher McNeil8 reviewsTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great company! Very knowledgeable on their products and did an outstanding job. What I thought was going to take me days took them a few hours. Highly recommend and will be using them from now on! 10/10

  • Price assessment: Reasonable price
  • Services: Deep clean
Dani Thompson4 reviewsTotal number of Google reviews Dani has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been with Tenn Star for several months, now. We have a 15,000 sf building, and they have not only met, but greatly exceeded our expectations! Highly recommend!

Josh Roland1 reviewTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tenn Star came into my facility on short notice and did a wonderful job. Very affordable and they took the stress of internal hiring off my hands.

Jackie White4 reviewsTotal number of Google reviews Jackie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ten Star Commercial cleaning is just that.. TEN STARS!! Their attention to detail and customer service is second to none. I will be using them for ALL my cleaning service needs!

Response from the owner · 2 years ago

We consider it an honor for you all to have trusted us with all of your locations over the years. Thank you that opportunity and for the kind words! We look forward to many more years of working with you all!

Jay CarterLocal Guide · 3 reviewsTotal number of Google reviews Jay has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The folks at Tenn Star are phenomenal! They consistently do a wonderful job getting PremierAthletics Columbia cleaned up and ready for classes. Leslie always checks in to make sure we're happy, and we always are! Highly recommend this team!

Allie Adkisson4 reviewsTotal number of Google reviews Allie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have been working with Leslie and her team for a few weeks now and are so thankful for their hard work and flexibility.

Stephanie Morrow4 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone is absolutely wonderful! Very nice and they check in with us every few months to make sure everything is still going good! Very good job cleaning the office at a great price!

Response from the owner · 4 years ago

Thank you so much for the review! We've enjoyed working with your office office staff (especially the 4-legged one,) and look forward to providing cleaning services for many years to come!

Dan Green4 reviewsTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Our needs change often and with short notice. Leslie has always been able to make the adjustments and make sure our building is ready for the next event. The staff is very friendly and hard working. I highly recommend.

  • Positive: Responsiveness, Quality, Professionalism, Value
Response from the owner · 5 years ago

Thank you for the compliment! We owe it all to an amazing team of technicians that share a common goal and vision of doing what it takes to provide the best service possible to our clients. They are the backbone of our company, and we are so grateful for them!

Tenn Star Commercial Cleaning on Google Maps →

Business details