Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts

Experts Reviews · Company report
Terminix Commercial logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%84+20.4Value 14%85+12Replies to reviews 7%86+6.1Craft & service penalty72−2.8Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Terminix Commercial

Columbus, OH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #89Position by Experts Score among all companies we track in this category. of 103 cockroach control · 4.9★ from 500 Google reviews

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Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix Commercial is better than 92% of cockroach control.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix Commercial is better than 84% of cockroach control.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix Commercial is better than 72% of cockroach control.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix Commercial is better than 85% of cockroach control.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix Commercial is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix Commercial is better than 86% of cockroach control.A
86

Reviews for your job

Customers hired Terminix Commercial for 8 kinds of job.

Terminix Commercial for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.18
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$61–$156
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#57 / 89
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 18 Google reviews tagged “Bug & insect extermination”

Connor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great personality, fantastic report, fantastic at his job. Jeff is a solid man.

Paid $200+Great priceGeneral pest inspectionCockroach exterminationBug & insect extermination
Tyler3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Best pest inspector I’ve ever dealt with and I’ve worked in the food industry for 15 years. Great guy very personable person love doing business with him.

Reasonable priceHome inspectionBug & insect extermination
Savannah3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always on time, courteous staff and I have not had one mosquito bite all season which was our biggest issue when we moved to our new house.

Paid $60–80Reasonable priceMosquito exterminationBug & insect exterminationAnt extermination
Jenn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always does a good job at keeping our business pest-free

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
jenaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Our Terminix technician for KBE is Jim. He always communicates with me before he comes to schedule a date for the visit. He is always pleasant during the visit and will always let me know if there were any issues. I have been here at my job for a little over 4 yrs and have used Terminix the entire time. If I ever…

Bug & insect extermination+ Punctuality+ Quality+ Professionalism
Nicci5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Our tech was great, uper nice. He's a pleasure to see monthly.

Paid $100–120Reasonable priceCockroach exterminationBug & insect extermination
Lzuber73Local Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Caleb is a great technician who is always very responsive to our building needs. He is super friendly and provides great service.

Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
nini1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience overall…. Also great personality 10 out of 10

Paid $200+Reasonable priceGeneral pest inspectionBug & insect extermination
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Steve is always an outstanding professional! He has exceeded expectations and delivers grade A+ service! I’m thankful to have a guy like Steve taking care of all my pest related issues! *****

General pest inspectionBug & insect extermination
MeganLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jeff is always very helpful and friendly. He takes time to communicate and is very thorough.

Not sureBug & insect extermination
Rebecca9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Stephen was very informative and helpfull! Got right to business and has kept our place free of bugs and rodents.

Reasonable priceSpider exterminationBug & insect extermination
Delaney1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Caleb has done an amazing job each time he has come into my work (duchess gas station). Everytime he’s come in no matter the time of day or whatever issues we have he’s always kind & respectful & will always do extra spraying or traps when we ask, he has a great work ethic & has always treated us staff & our…

Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
Kendy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always professional and knowledgeable. Shows up quickly to special requests.

Great priceBug & insect extermination
Madspeed_4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

My tech, Antonio Rodriguez II, is always prompt and knowledgeable and help us meet the expectation of a pest feee business. Friendly

Bug & insect exterminationGeneral pest inspectionSpider extermination
Billie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff is the best tech! He is very informative and always willing to educate myself and the residents. Termini is lucky to have him and our rep John Norman. Awesome team!

Bed bug exterminationBug & insect exterminationCockroach extermination+ Responsiveness+ Quality+ Professionalism
Chrissy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jeff is awesome! He takes time to explain things. He super friendly and personable. Top customer service!

Bug & insect extermination+ Responsiveness+ Punctuality+ Quality
TimLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Antonio is always friendly and professional when he is on site. He quickly addresses our needs and answers our questions.

Bug & insect exterminationCockroach exterminationGeneral pest inspection+ Responsiveness+ Professionalism
mitchell3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Rating only, no written review.

Bug & insect extermination

Price

$142+20% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 22%Reasonable 35%Overpriced 0%Not sure 43%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection70$58–$139
Bug & insect extermination18$61–$156
Rodent extermination18$88–$323
Cockroach extermination14$86–$323
Home inspection10$79–$168
Hornet & wasp extermination8$119–$323
Spider extermination8$61–$126
Ant extermination5$78–$282

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