WILDLIFE REMOVAL SERVICES · MILLBRAE, CA
Terminix Commercial logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%52+7.8Craft & service 20%2+0.4Value 10%24+2.4Momentum 8%89+7.1Track record 7%75+5.3Accountability 5%83+4.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE

Terminix Commercial

Better than 31% of wildlife removal services · #70 of 102

4.8★652 Google reviewsGoogle star rating as shown on Google Maps.
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yrs (avg 1.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Terminix Commercial for bug & insect extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$120–140
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$67–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Bug & insect extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#52 / 67
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 14 Google reviews tagged “Bug & insect extermination”

chrissy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

K.J is A gem. He's always kind, comes in does the job an is on his way. Thanks K.J 10/10

Not sureBug & insect extermination
Bessery8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

KJ is the best and incredibly responsive !

Paid $120–140Great priceRodent exterminationGeneral pest inspectionBug & insect extermination
Kasheema1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Thanks KJ for your service. Great work and very detail.

Not sureTermite exterminationCockroach exterminationBug & insect extermination
Ben3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kelvin was great!

Reasonable priceBug & insect exterminationAnt extermination
ALTON4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our Terminix technician for our site is always responsive to our ever changing needs and knowledgeable. Recommends a treatment plan base on his inspection findings. Straight forward and strictly professional.

Rodent exterminationGeneral pest inspectionCockroach extermination
JamesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional & polite and very hard working

Great priceRodent exterminationGeneral pest inspectionBug & insect extermination
royal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Phil does a fantastic job going though our warehouse checking all the traps and reporting back to us what/if there are any issues. He is always willing to check out any other pest issues we may think is happening here. Phil is the best we would recommend him to anyone.

Not sureRodent exterminationSpider exterminationGeneral pest inspection
Devin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always the best experiences with our Exterminator, Phil. No matter what it is, he’s the man you can count on. An amazing guy and a pleasure to see him every time.

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Lorrie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Kelvin is the best! Always checking in with me regarding the status of pests both inside and outside of my business! He also does a complete and thorough job. Not to mention he has great energy and a stellar personality!

Great priceSpider exterminationGeneral pest inspectionCockroach extermination
Sarah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We’ve had the pleasure of working with Marco Hernandez for our office pest control services, and we couldn’t be more satisfied. Marco is consistently professional, friendly, and courteous. He brings a positive attitude to every visit and always takes the time to ask how he can help or if we’ve noticed any concerns.…

Not sureGeneral pest inspectionBug & insect extermination
Amie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Marco is fantastic, we always enjoy when he comes to our office. He is kind and professional always!

Bug & insect extermination
Dave4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Rating only, no written review.

Paid $200+Not sureBug & insect extermination
alexa8 months ago★★★★★

Rating only, no written review.

Bug & insect extermination
Catherine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism

vs category

Blue = Terminix, grey = wildlife removal services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 3.75★ (4 reviews)2024-Q2: 4.99★ (102 reviews)2024-Q3: 4.87★ (76 reviews)2024-Q4: 4.79★ (24 reviews)2025-Q1: 4.92★ (52 reviews)2025-Q2: 4.95★ (132 reviews)2025-Q3: 4.94★ (71 reviews)2025-Q4: 4.79★ (29 reviews)2026-Q1: 4.86★ (29 reviews)2026-Q2: 4.95★ (20 reviews)2026-Q3: 5.00★ (23 reviews)2026-Q4: 5.00★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$128+27% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Great price 41%Reasonable 34%Overpriced 0%Not sure 25%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%52+7.8Craft & service 20%2+0.4Value 10%24+2.4Momentum 8%89+7.1Track record 7%75+5.3Accountability 5%83+4.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
41
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
52
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
2
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
24
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
89
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
75
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
83

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+18 / −4
Professionalism
+23 / −3
Responsiveness
+19 / −4
Punctuality
+17 / −4
Value
+11 / −4

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