WILDLIFE REMOVAL SERVICES · MILLBRAE, CA
Terminix Commercial logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%52+7.8Craft & service 20%2+0.4Value 10%24+2.4Momentum 8%89+7.1Track record 7%75+5.3Accountability 5%83+4.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE

Terminix Commercial

Better than 31% of wildlife removal services · #70 of 102

4.8★652 Google reviewsGoogle star rating as shown on Google Maps.
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yrs (avg 1.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
80%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Terminix Commercial for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.32
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.$100–120
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#69 / 88
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 32 Google reviews tagged “Rodent extermination”

Bessery8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

KJ is the best and incredibly responsive !

Paid $120–140Great priceRodent exterminationGeneral pest inspectionBug & insect extermination
Betsie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Kelvin is the best Terminix Guy in the World, very nice guy and professional.

Great priceRodent exterminationSpider exterminationCockroach extermination
ALTON4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Our Terminix technician for our site is always responsive to our ever changing needs and knowledgeable. Recommends a treatment plan base on his inspection findings. Straight forward and strictly professional.

Rodent exterminationGeneral pest inspectionCockroach extermination
JamesLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Very professional & polite and very hard working

Great priceRodent exterminationGeneral pest inspectionBug & insect extermination
C11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Elvis is Amazing and always on time. We can ask for anything else because he’s on top of it. Even if I ask for something he will be on it. Thank You Elvis.

Paid $180–200Great priceRodent extermination
Emir2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Excellent service , no issues with any pest.

Reasonable priceHome inspectionRodent extermination
TimurLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★

Irresponsible specialists! They sent an inexperienced young man who spent two weeks doing who knows what in the attic. Initially, he said he caught a rat, but provided no photos or report. He damaged the insulation throughout the attic and scattered everything in the hallway. After two weeks, there was no result;…

Not sureRodent extermination
royal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Phil does a fantastic job going though our warehouse checking all the traps and reporting back to us what/if there are any issues. He is always willing to check out any other pest issues we may think is happening here. Phil is the best we would recommend him to anyone.

Not sureRodent exterminationSpider exterminationGeneral pest inspection
karoline2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always super nice and joyful

Great priceHome inspectionHornet & wasp exterminationRodent extermination
milford3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kevin has provided pest control services for our church for many years. He is a knowledgeable, courteous and polite employee. He has a passion for his work and it is evident in the way he preforms his job. He always makes follow up calls to see how we are doing. Kevin’s. Work performance exceeds our expectation.

Paid $100–120Great priceRodent extermination
Devin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always the best experiences with our Exterminator, Phil. No matter what it is, he’s the man you can count on. An amazing guy and a pleasure to see him every time.

Great priceRodent exterminationSpider exterminationGeneral pest inspection
Gale3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Elvis is Great!!!!

Great priceRodent extermination
Desiré2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I am beyond impressed with the service provided by Phil Bautista at Terminix! He consistently delivers top-notch results, always ensuring that our workplace & home is free of unwanted pests. He is not only extremely knowledgeable and skilled at his job but also incredibly friendly and courteous. He always takes the…

Great priceRodent extermination
CLAUDIA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great experience! Our tech Kelvin is knowledgeable, friendly and prompt! He has really gone over and beyond. We appreciate his time and expertise. Thanks KJ!

Great priceRodent exterminationGeneral pest inspection
Raquel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Exelente cervico terminan. Con todo

Rodent extermination
AJ7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service! Jose is awesome!

Reasonable priceRodent extermination
blueLocal Guide · 117 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

We missed our schedule. Call next day for service. The Kevin show up in less than an hour to take care of our restaurant . We are please that he take care of our business from from starting 2013.

Rodent exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
TJ4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I appreciate the great customer service. Thank you Donald!

Rodent exterminationSpider exterminationFlea & mite extermination+ Responsiveness+ Punctuality+ Quality
Setareh10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

No more they come once a month for our office and warehouse

Flea & mite exterminationRodent extermination+ Professionalism
Paula8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service guy was very helpful and kind listened and showed me things I wasn’t aware of. Great service.

Rodent extermination+ Responsiveness+ Punctuality+ Professionalism
tamirEdited 2 weeks ago★★★★★

Rating only, no written review.

Reasonable priceRodent exterminationCockroach extermination
salam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Reasonable priceRodent extermination
Nancy6 months ago★★★★★

Rating only, no written review.

Paid $100–120Reasonable priceRodent extermination
Mireyaa year ago★★★★★

Rating only, no written review.

Paid $180–200Reasonable priceRodent extermination
Berkeley4 years ago★★★★★

Rating only, no written review.

Rodent exterminationGeneral wildlife removalService not listed+ Responsiveness+ Punctuality+ Quality
Alvaro1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Ant exterminationCockroach exterminationRodent extermination+ Responsiveness+ Punctuality+ Professionalism
Catherine12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Ant exterminationBug & insect exterminationFlea & mite extermination+ Responsiveness+ Quality+ Professionalism
Shari9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Cockroach exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
YunEdited 4 years ago★★★★★

Rating only, no written review.

General pest inspectionRodent exterminationSpider extermination+ Quality+ Professionalism+ Value
Jeanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Rodent extermination+ Responsiveness+ Punctuality+ Quality
Henry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Cockroach exterminationRodent exterminationTermite extermination+ Responsiveness+ Quality+ Professionalism
BRAZILIAN4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Ant exterminationRodent extermination+ Responsiveness+ Punctuality+ Quality

vs category

Blue = Terminix, grey = wildlife removal services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

3.54.04.55.02024-Q1: 3.75★ (4 reviews)2024-Q2: 4.99★ (102 reviews)2024-Q3: 4.87★ (76 reviews)2024-Q4: 4.79★ (24 reviews)2025-Q1: 4.92★ (52 reviews)2025-Q2: 4.95★ (132 reviews)2025-Q3: 4.94★ (71 reviews)2025-Q4: 4.79★ (29 reviews)2026-Q1: 4.86★ (29 reviews)2026-Q2: 4.95★ (20 reviews)2026-Q3: 5.00★ (23 reviews)2026-Q4: 5.00★ (14 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

$128+27% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Great price 41%Reasonable 34%Overpriced 0%Not sure 25%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%41+14.4Reliability 15%52+7.8Craft & service 20%2+0.4Value 10%24+2.4Momentum 8%89+7.1Track record 7%75+5.3Accountability 5%83+4.2Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
41
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
52
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
2
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
24
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
89
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
75
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
83

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+18 / −4
Professionalism
+23 / −3
Responsiveness
+19 / −4
Punctuality
+17 / −4
Value
+11 / −4

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