Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%75+40.9Reliability 24%59+14.3Value 14%58+8.2Replies to reviews 7%100+7.1Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

Terminix

El Monte, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 83 cockroach control · 4.7★ from 106 Google reviews

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Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 75% of cockroach control.B
75
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 59% of cockroach control.C
59
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than —% of cockroach control.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 58% of cockroach control.C
58
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 100% of cockroach control.A
100

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for rodent extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.38
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$76–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 49/100.How Job match is calculatedBuilt only from reviews Google tagged “Rodent extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#75 / 75
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.80%

All 8 Google reviews tagged “Rodent extermination”

janet'sLocal Guide · 52 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Courteous and professional service. Brian̈ is a gem😀

Paid $40–60Not sureHome inspectionHornet & wasp exterminationRodent extermination
KimLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★

Unbelievably ineffective service. They charged us nearly $3000 for exclusion services and termite care and “guaranteed” our home would be pest free for two years. Failed miserably.

Paid $200+OverpricedRodent exterminationTermite inspectionTermite extermination
Karran9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jacobs has wonderful Communication skills. He’s a good listener, he’s patience, and will do what it takes to solve my problems..Truly a 5 star. In my book. Thank you Jacob!

Rodent extermination
CLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Jacob Deleon is the one that comes out to my house and does the monthly inspection and work and he does a good job to the best of his ability. I have no complaints about his work nor service and he represents the company very well

Paid $120–140Reasonable priceRodent exterminationGeneral pest inspectionBug & insect extermination
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great customer service with Ezequiel Carranza. I recommend him 100%. Answered all my questions and has helped me keep my house clean from any unwanted bugs and rodents.

Paid $200+Great priceHome inspectionHornet & wasp exterminationRodent extermination
Jarek3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ezequiel Has been providing services for us for a while now like pest control and setting traps for rodents. He’s always very professional, answers all our questions and concerns and is very informative. He’s done work inside the home, in the attic and under the house to protect and secure the home. He’s easy to…

Not sureHome inspectionRodent exterminationSpider extermination
Leah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Ezequiel has excellent service and very respectful to elders. He calls ahead of time to let you know when he is going to be there and is very punctual.

Paid $100–120Reasonable priceHornet & wasp exterminationRodent extermination
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

The inspection was very thorough and the Terminix person was thorough but still very pleasant.

Paid $60–80Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection

Price

$124+7% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 56%Overpriced 8%Not sure 16%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection25$81–$173
Bug & insect extermination19$58–$156
General pest inspection19$58–$139
Spider extermination16$56–$179
Mosquito extermination14$71–$116
Rodent extermination8$76–$323
Flea & mite extermination8$119–$371
Hornet & wasp extermination7$101–$323

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