Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts
Most reviewers praise the professionalism, punctuality, and thoroughness of the technicians, noting clear communication and attention to detail during inspections and treatments. However, a smaller group of customers reported significant issues with billing accuracy, including unauthorized recurring charges and discrepancies between quoted and final prices. Additionally, some low-rated experiences highlighted instances of ineffective service or uncoordinated visits that disrupted business operations.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Bar = this company · dark tick = category median.
106 Google reviews we collected
Phrases our text analysis found in 83 written reviews
Price verdicts customers left with their Google review
Middle half of what 42 customers paid ($70–$246) · gold mark = category median.
How often each topic comes up in the written reviews
We read 83 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very Professional Dedicated Customer Service and Great Communication ; .”
“Bryan Cook always does a great job with our service.”
“Juan was patient, understanding, and went above and beyond to carefully inspect the home and provide a timely report.”
“Brain gave great customer service explaining what to expect and to call if I had any concerns.”
“Poor communication, lack of coordination, and no accountability.”
“We highly recommend Terminix—definitely 5-star service!”
“Jacob is extremely reliable and knowledgeable in the deliver of services.”
“It is well worth it to avoid insects being outside OR inside my home.”
“…e to treat an area for pests, but are happily fine with the constant price increases applyed to their customers annual service contract plan.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Terminix for 8 kinds of job. Pick one to see what they paid and said.
Very Professional Dedicated Customer Service and Great Communication ; . Answered ALL MY CONCERNS AND QUESTIONS! KINDLY EXPLAINED THE PROCEDURE and made sure I understood clearly. Went in got straight to work . Thank you Jacob ... I honestly Appreciate your work today. 10/19/2026 Scheduled Appointment Today!!! Was…
Always a great job by the technician he takes care of all spots big and small never have to call and remind he's always a head of the game thank you from the Smith family
Arturo Sanchez is a fantastic technician and really took his time ensuring he did the best he could.
Brain gave great customer service explaining what to expect and to call if I had any concerns.
⭐⭐⭐⭐⭐ Fantastic Service! Our Terminix technician, Juan A., worked with us over three days and three visits to help resolve a very challenging situation. My dad’s caregivers mistakenly reported bed bugs, and due to my dad’s dementia, getting the home inspected was extremely difficult. Juan was patient,…
Unbelievably ineffective service. They charged us nearly $3000 for exclusion services and termite care and “guaranteed” our home would be pest free for two years. Failed miserably.
| Job | Reviews | Category typical |
|---|---|---|
| Home inspection | 25 | $81–$173 |
| Bug & insect extermination | 19 | $58–$156 |
| General pest inspection | 19 | $58–$139 |
| Spider extermination | 16 | $56–$179 |
| Mosquito extermination | 14 | $71–$116 |
| Rodent extermination | 8 | $76–$323 |
| Flea & mite extermination | 8 | $119–$371 |
| Hornet & wasp extermination | 7 | $101–$323 |
4.7 ★★★★★ 106 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
My rep did a great job and was very professional.
Thank you for your support,kishochand! We’re proud to serve customers throughout Terminix in Los Angeles.
The tech was so amazing. He called me a day early to make sure I understood what needed to be done to ensure everything went smooth.
We’re so happy you had a positive experience,Levonnia Iwuoha! Thank you for being a loyal Terminix customer.
Very Professional Dedicated Customer Service and Great Communication ; . Answered ALL MY CONCERNS AND QUESTIONS! KINDLY EXPLAINED THE PROCEDURE and made sure I understood clearly. Went in got straight to work . Thank you Jacob ... I honestly Appreciate your work today. 10/19/2026 Scheduled Appointment Today!!! Was unable to have my Second Spray of my Home today for personal reasons! But was given Roach Bait Treatment instead! Jacob was On Time ! Very Courteous and Respectful! And understood my situation! And let me know I can reschedule NO PROBLEM!!!! 💯 As a Paying Customer it Surprises me how" Good of a Service" I receive with Terminex... 👍
SnoW BaLLz, we’re grateful for your positive review and your trust in Terminix. We look forward to serving you again!
Very easy to work with. Polite and friendly staff. Quick and easy service. 10/10
Your support means everything to us,Aralyn Poe! Thank you for choosing Terminix in Los Angeles.
Jacob, you are the best! Thank you for your service!
Connie Brown, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix.
Always a great job by the technician he takes care of all spots big and small never have to call and remind he's always a head of the game thank you from the Smith family
We're constantly striving for excellence. Thanks for the positive review!
Arturo Sanchez is a fantastic technician and really took his time ensuring he did the best he could.
Thank you for the great feedback, Mariann Santora! Our team at Terminix in Los Angeles is always here to help.
Bryan always lets me know when he will be at my house. He is courteous. He is professional, efficient and thorough. Bryan carefully sprays the perimeter of my house.
Melanie Vansell, reviews like this give us motivation and help us ensure we provide high-quality care.
Brain gave great customer service explaining what to expect and to call if I had any concerns.
Mitchell Horn, we appreciate your positive review and are glad we could provide a great experience at Terminix.
Excellence
We're constantly striving for excellence. Thanks for the positive review!
Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts
