Analyzing 8,059,4198.1M ReviewsFor 22,86422.9K Experts

Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Terminix

El Monte, CA · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #79Position by Experts Score among all companies we track in this category. of 83 cockroach control · 4.7★ from 159 Google reviews

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Report card

Percentile vs other cockroach control (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 72% of cockroach control.B
72
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 61% of cockroach control.B
61
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than 100% of cockroach control.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 100% of cockroach control.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 100% of cockroach control.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 96% of cockroach control.A
96

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.62
Usually paidThe price range customers picked most often for this job.$180–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 76
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “General pest inspection”

Rowena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

My technician Juan H is the best! He is very helpful and kind and always goes out of his way to satisfy his customers. He is very patient with my residents and they are always happy with the service’s he performs in their units and on the property. He has great communication and always informs me when something…

Great priceHome inspectionRodent exterminationTermite inspection
Michele2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Juan is always on point and thorough.

Reasonable priceGeneral pest inspectionService not listed
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Richard has been servicing our location or years and is always great.

Paid $100–120Not sureGeneral pest inspection
Raquel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The technician was wonderful. He checked in asked if any problems or concerns and checked out with a summary. He was so patient and answered all my questions. Really great customer service I appreciate it that!

Paid $120–140Reasonable priceGeneral pest inspection
Jen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Terminix is great. Our Tech Gerardo is very courteous and handles all our business in house needs.

Paid $180–200Great priceGeneral pest inspectionAnt extermination
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Have been using terminix for a number of years at our facility. Alex always does a great job. Always arrives on time for our monthly service and has a great attitude. Keeps us updated and is proactive to stay on top of any potential trouble areas.

Reasonable priceRodent exterminationSpider exterminationGeneral pest inspection
Kathleen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★

Initial walk through and quote process was great, but the actually getting someone to call and show up to do the work was horrendous....but I did get billed immediately even though no work was done the first 2 times and when a tech finally showed up he did a terrible job, didn't even spray around trash bins and…

Home inspectionHornet & wasp exterminationSpider extermination
ALICIA10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We Use Terminix for our offices and showroom, we have No complains. We work with Christian C. He is great, always has a smile and very polite. He communicates with us very well, any new findings and gives us recommendations. Overall very Pleased with his work, and professionalism. If you ask questions he has answers as well.

Rodent exterminationGeneral pest inspection
MLocal Guide · 63 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Rating only, no written review.

Hornet & wasp exterminationRodent exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Eda year ago★★★★★

Rating only, no written review.

Paid $80–100Reasonable priceGeneral pest inspection
Learning3 years ago★★★★★

Rating only, no written review.

Mosquito exterminationGeneral pest inspection+ Professionalism
Vanessa3 years ago★★★★

Rating only, no written review.

General pest inspection+ Professionalism
Mountainview4 years ago★★★★★

Rating only, no written review.

General pest inspection+ Responsiveness

Price

$115-1% vs typical cockroach control

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 29%Reasonable 57%Overpriced 0%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
Rodent extermination13$76–$323
General pest inspection13$58–$139
Cockroach extermination9$86–$323
Ant extermination9$81–$282
Spider extermination8$56–$179
Termite extermination6$181–$426
Bug & insect extermination4$58–$156
Flea & mite extermination4$119–$371

Compare with

HomeShield Pest Control logoHomeShield Pest ControlExperts Score 96El Monte · 4.97★PESPRO logoPESPROExperts Score 92El Monte · 4.94★Mosquito Squad Plus of Pasadena logoMosquito Squad Plus of PasadenaExperts Score 88El Monte · 4.89★