Pest control service · El Monte, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%72+39.3Reliability 24%61+14.8Value 14%100+14.1Replies to reviews 7%96+6.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#79 of 83 cockroach controliPosition by Experts Score among all companies we track in this category. · better than 5%
4.7★★★★★159 Google reviews · 17 photos
89%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$115typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Terminix 4.7 out of 5 based on 159 reviews, noting that the owner responded to 95 percent of them. Customers frequently praise technicians for punctuality, professional communication, thorough inspections, and reasonable pricing for services like rodent control and termite treatments. However, lower-rated feedback highlights recurring issues with appointment cancellations, poor scheduling coordination, and billing for services that were not completed or were ineffective.
Google rating: 4.7 out of 5 from 159 reviews (89% five-star).
Reviews on this page: 159 Google reviews (92 with written comments, 3 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 19, 2026.
Service: Cockroach Control serving El Monte, California.
Data from Google, last updated November 2, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
TerminixCockroach Control median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix: 72/100 on this factor. Category median: 94.B
72
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix: 61/100 on this factor. Category median: 93.B
61
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix: 100/100 on this factor. Category median: 97.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix: 96/100 on this factor. Category median: 100.A
96
Bar = this company · dark tick = category median.
Star ratings
159 Google reviews we collected
4.7of 5
5 stars14289%
4 stars43%
3 stars21%
2 stars11%
1 star106%
Praise vs complaints
Phrases our text analysis found in 92 written reviews
97%praise
Praise11997%
Complaints43%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price629%
Reasonable1257%
Overpriced00%
Not sure314%
$115-1% vs typical cockroach control
Middle half of what 9 customers paid ($93–$187) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4033%
Quality & results3327%
Speed & response2621%
Communication1311%
Price & value43%
Would recommend43%
Honesty & trust32%
What customers talk about
We read 92 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He is very helpful and kind and always goes out of his way to satisfy his customers.”
“We’ve had a great experience with our Terminix technician for our quarterly inspections.”
“Richard came out and did a disposal service same day.”
“He has great communication and always informs me when something needs attention.”
“And lastly the price was reasonable”
“Initial walk through and quote process was great, but the actually getting someone to call and show up to do the work was horrendous.”
“Highly recommend — thank you for consistently excellent service!”
“We’ve had Richard for at least 12 years and he has always been reliable.”
People customers mention
Juan3 reviews
Richard3 reviews
Christian3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Terminix for 8 kinds of job. Pick one to see what they paid and said.
BBernardo5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Richard came out and did a disposal service same day. He was professional, on time and very clean. He helped me out with this foul situation with a dead animal under my house. He gave me tips on securing the entry points and was very knowledgeable. I will refer him and his company. And lastly the price was reasonable
RRaquel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The technician was wonderful. He checked in asked if any problems or concerns and checked out with a summary. He was so patient and answered all my questions. Really great customer service I appreciate it that!
Paid $120–140Reasonable priceGeneral pest inspection
EEd4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Richard our rep is very professional and takes good care of our needs as he explains in detail what was done. Thank You Richard
Paid $1–20Not sureService not listed
JJen1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Terminix is great. Our Tech Gerardo is very courteous and handles all our business in house needs.
Paid $180–200Great priceGeneral pest inspectionAnt extermination
My technician Juan H is the best! He is very helpful and kind and always goes out of his way to satisfy his customers. He is very patient with my residents and they are always happy with the service’s he performs in their units and on the property. He has great communication and always informs me when something needs attention. It is a pleasure to have him as our technitian. Keep up the great work Juan!
Price assessment: Great price
Services: Home inspection, Rodent extermination, Termite inspection, Termite extermination, Spider extermination, General pest inspection, Cockroach extermination, Bug & insect extermination, Bed bug extermination, Ant extermination
Response from the owner · 2 years ago
Rowena Boykins, we're happy to hear you had such a positive experience with our team!
C
Carmelo Rodriguez4 reviewsiTotal number of Google reviews Carmelo has written across all businesses on Google Maps, not just this one.
Richard came out and did a disposal service same day. He was professional, on time and very clean. He helped me out with this foul situation with a dead animal under my house. He gave me tips on securing the entry points and was very knowledgeable. I will refer him and his company. And lastly the price was reasonable
Price assessment: Reasonable price
Price: $200+
Services: Rodent extermination, General wildlife removal
Response from the owner · 6 months ago
Hi Bernardo Mendez, thank you for taking the time to leave a review for us at Terminix Commercial. We're happy we could meet your expectations!
B
Becki TLocal Guide · 23 reviewsiTotal number of Google reviews Becki has written across all businesses on Google Maps, not just this one.
We have an office building and originally were going to hire traditional extermination but when we spoke to Strike, they educated us on a new technology that is harmless and works for large spaces. I’m so glad we moved forward with them because the issue was solved FOR GOOD
Response from the owner · 7 months ago
Eden Gamliel, we're glad to hear you enjoyed your visit.
D
Dental Spa1 reviewiTotal number of Google reviews Dental has written across all businesses on Google Maps, not just this one.
We’ve had a great experience with our Terminix technician for our quarterly inspections. He is always professional, punctual, and extremely thorough. He takes the time to explain what he’s checking, answers any questions we have, and makes sure we feel confident about the service being provided.
We really appreciate his attention to detail and the care he shows for our office. It’s clear he takes pride in his work, and that level of service does not go unnoticed. Highly recommend — thank you for consistently excellent service!
Response from the owner · 8 months ago
Dental Spa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix Commercial.
G
Gabrielle Glorious3 reviewsiTotal number of Google reviews Gabrielle has written across all businesses on Google Maps, not just this one.
The exterminator checks in with me at every visit and determines a proper way to treat every occurrence. We now have not had an rodent infestation in a long time!
Price assessment: Reasonable price
Services: Rodent extermination, Spider extermination, Ant extermination
Response from the owner · 2 years ago
Gabrielle Glorious, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Terminix Commercial.
M
Michele Engle2 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
