How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty65−3.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORETerminix
Indianapolis, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #204Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.7★ from 2,290 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for bug & insect extermination
Clear ✕All 213 Google reviews tagged “Bug & insect extermination” · showing 160
My technician is amazing, punctual, constantly communicating with me when I have a concern and all the issues I've had have been resolved!
Andrew our technician is outstanding. He works so hard. Did our outside inspections and helped us with a small rodent issue today. What a Great Company⭐️⭐️
Simeon was cool and thorough.
Dave always does such a great job. He came out extra to check on our attic space and was very thorough. He always calls the day before to ensure the time works for us which I greatly appreciate.
Called in a Tuesday and they were out on Thursday! David Foster called the night before to confirm our appointment and told us what time he would be out to spray. He was extremely knowledgeable and didn’t make us seem like our questions were ridiculous. He was extremely professional when he arrived and let us know…
Great representative! Wonderful customer service Appearance very professional!
My guy, David, has been so consistent and fabulous over the many years I’ve been with Terminix! I love that they send the same person, he knows what I need, and is very diligent about texting & letting me know when he’s coming. And the inspection guy is fantastic too!! Great reps, great company and excellent…
Rep Will Grimes made sure we understood the weeks long process and answered all our questions
The tech was very professional and polite.
Andrew is always very friendly and does a great job!
We always get 5-star service
Was delighted to see Andrew again. He takes VERY good care of my home. He pays close attention to “possible” problem areas and advises me what to do to avoid issues.
Frank always takes care of our home in an exceptional manner. He is interactive regarding our needs. We truly appreciate our Terminex relationship. Thank you Frank for all that you do.
Andrew, our tech, made the extra effort to get there the day of an ant infestation in our kitchen with a large party we were hosting looming the next day. His customer oriented mindset ensured that Terminix kept me as a customer.
Matt did a great job taking care of treating my home from pests.
Keenan was super nice and helpful. He took the time to talk and listen to me with my problems. Super friendly and efficient.
Sim did a fantastic job! He removed cobwebs all around the house and even the deck.
Excellent service from making an appointment to the service representative. Each representative spent time to help me understand the situation and provide a solution to the problem. I would recommend Terminex pest control.
Good service
As always, when the exterminator is invisible, it’s a good sign!! We knew he was here and he went about doing his business and left. No bugs!
Knowledgeable friendly staff!
Wasn’t there for visit
We've been using Terminix for well over a year for general pest control on a quarterly plan. We've had the same guy, Marsean, who comes out each quarter and in between if we need anything additional. I have been very pleased with Terminix service and Marsean is the best! I can text him any time and he responds…
DID A GREAT JOB ON CRAWL SPACE AND TOLD ME ABOUT A PROBLEM I NEED TO GET FIXED THAT THEY DO NOT DO. GOT IT FIXED. ALSO THEY SPRAYED FOR BUGS AND DID GREAT JOB. HAVE NOT SEEN BUGS SINCE SPRAY.
Frank was friendly and respectful of my property and extremely knowledgeable.
Great service everytime! Frank does excellent work.
Did a wonderful job always so pleasant and thorough. Sure appreciate it !!! Took the time and did everything
Quick, easy. Very accommodating with my schedule. Communication is top notch. Listens to my concerns and provides solutions.
Frank has been providing our quarterly general insect treatment for a few years. We used to get ants swarming our kitchen after the spring rains and that is why we signed up for the Terminix quarterly treatment 20 years ago. Each year the ant probably has been greatly reduced and the last few years we haven't seen…
William is a great guy and if I would need you again I would want William to do the work very easy to talk to and makes me feel good about his information he gives out don't want no one else but William
Frank did a great job as always. Even offered some suggestions for better pest control.
Polite and professional
We have been using Terminix services for years, I'd tell you how many but we've been using them for so long I have no idea how many years. One of the reason I like our service is we have had the same person taking care of our residents this whole time. I realize this is unusual having the same person but we've…
Our service tech, Keenan, is always on time, asks if there is anything inside I need taken care of and is extra careful to clean the front porch of spider webs. He is thorough and a very nice person.
Got a call wed from terminix, it was Marsean who has been taking care of our house all last year. He came today, called before he came so I could secure my dog inside. We've had several insect infestions, and his plan was recheck and check the exterior for other critters. We have yearly stinkbugs parties. He has…
Technician (Frank) reached out ahead of time and when he was on his way. Checked to ensure we didn’t have any additional concerns and summarized the service. Professional, polite, and helpful. Love that I usually get the same technician for consistency.
They called ahead to schedule and were friendly, quick to respond, and efficient. They arrived and explained what they were going to do and was thorough. We reviewed what needed to be done and got it quickly scheduled providing options. Very easy to work with, thorough, efficient. Would repeat.
Jake was very efficient and polite. We enjoyed meeting him. We feel confident that he did a good job on our new home.
Keenan has come to our house regularly and knows our problem areas. It is great having a connection with the person helping you care for your home.
They guy who came out was very nice and helpful.
Frank, did an exceptional job, providing the service for outdoor bug extermination. He is very professional and polite.
He was awesome! So very polite and understanding when I had to reschedule even last minute. Also, we do t have an issue with wasps, ants or hornets anymore and the last company couldn't even get rid of them!
Andrew always let’s me know what’s going on, and does a great job.
So friendly and thorough. De webbed all around. Had a new tech and hopefully he will be with us a long time.. no worries of this guy not completing the job. Sincere in making the customer happy.😊
Matt is the best with the best response ever. Thank you Matt.
The technician, Frank, is a pleasure to work with.
We have used Terminix for quarterly pest control for at least 5 years. Matt has done a great job, making sure to communicate with us with reminders the day before and the day of with what service will be provided and to ask if we are having specific issues. We've never had an issue since having this service…
Matt always does a great job.
Matt was extremely helpful in explaining in detail all of my questions. He always sends a text indicating the date and approx time he will be coming. This proactive communication is valuable in our ability to plan for his arrival. Matt Griffith goes above and beyond to answer questions and make suggestions that are always helpful.
Keenan is always thorough, helpful, and friendly!
Keenan did an awesome job as always! He is very thorough and let's me know how things look and goes above and beyond to answer any questions we have!
Matt Griffin does a great job. Always available to answer any of my questions. He shows up when he supposed to show up
Matt G. with Terminix is always exceptionally professional, kind, caring and considerate. The service is provided are always on time and exceed expectations. His dedication is appreciated! Highly recommend.
Matt does a great job keeping my home free from pests and rodents.
The service was great he always asked if there’s any issues if so he takes care of it
Andrew was thorough in addressing our situation and provided good service
Matt did a fantastic job taking care of our treatment. He gave me a heads up the day before as well as the day of my appointment. He was very thorough.
Great service. On time. Thorough
Matt always does a great job
James from Terminix has been protecting our home for years. He keeps me on a regular schedule and makes the process super easy. If I ever need anything, he is just a text away. They have been wonderful and have kept my home pest free.
Our tech. Doug did an outstanding job
Matt Griffith does a great job. Keeps the bugs away. He always calls to let me know that he’s on the way and informs me of what he’s done.
Matt is great
Our technician Matt is super friendly and thorough! We have been Terminix customers for almost 15 years and have always been happy with their product and especially their service.
Thanks for the customized service!
Matt did a good job, service works well
Matt does a fantastic job every time. Fantastic communication.
Matt was the technician. Does a good job of communicating and is efficient
Great service by my Bug man Matt! Always does a great job!
Matt has been taking excellent care of our home
Matt was superior! Gave us notice he was coming, was on time, courteous, and knowledgeable. We feel very comfortable having him taking care of our “pest” needs!
Matt with Terminix did a great job at our new house. Matt has been our Terminix Representative for several years at our old house. He followed through and visited our new house Promptly.
Dylan and Will are exceptional at their jobs...their knowledge and compassion to answer multiple questions really made us feel at ease...with a family of girls terrified of bugs they made us feel much better about our bug problem...they were so kind and helpful...
Matt adjusted the treatment to granules around the windows rather than liquid.
My technician, Matt Griffin, always gives us fantastic service. He's very professional and polite and always makes sure we are satisfied
We have had Terminix for a few months now and have been very happy with their services!
Thanks a lot Frank from Terminix
Dustin is great! Dustin is AWESOME! I have to reschedule alot sometimes just due to pain. I am disabled. He is great at answering questions! And he has made friends with my service dog.
Jake was a very considerate, polite, and no pressure consultant. The price was reasonable especially for what they cover. Jim was out the next morning putting in the termite bate stations and spraying inside and out for insects. Jim was also very polite and considerate. I am very happy with Terminex and would highly recommend them.
Matt is great at keeping the bugs away!
Terminix is great to work with! Matt does an excellent job. Always keeps me updated on services.
Great work from Terminix and our technician Matt Griffith. He always does great work.
Joseph is always punctual and pleasant to work with. He listens to my concerns takes the time to explain things to me and what I need to do to protect my pets from any possible hazards. He has made some amazing recommendations that have made the biggest difference we have seen yet in our journey with pest treatment.…
Matt is very friendly and polite plus he does a great job keeping insects out of our home.
Our Team from Terminix are superb. Always professional, friendly and knowledgeable. We have had them for many years now.
Can't say anything else, service was great! Will always use this company.
Great service at a reasonable price.
Sean is awesome does a very thorough job...
Have quarterly service for pest control.
Past service men have done well and send plenty of photos of the key places treated outside, temp, cobwebs removed, wind speed, etc. The last visit all I received was a survey and my money taken out of my bank acct. Hmm? Was he even here? **I won’t be using their service again.
Good, friendly, reliable service.
Tracey has been a blessing!
Superior quality products and A plus service technicians! I highly recommend Terminix to anyone seeking this type of service.
Great job. As long as you don’t have to deal with customer service and only your technican life is good!
The service techs we have had are all top notch, this this last young man truly takes the cake!! He was EXCELLENT!!
David did a great job! He contacted us before he came to the house. Told us what he was doing and going to do and when finished asked if we needed anything else. Great service.
We had paid another company for treatment of pantry bugs and they came for 4 treatments and could not get rid of the bugs. Terminix came and we have not had the bugs return in over a month
Only because of my current technician, Dustin. He is very knowledgeable, has a high level of customer service and customer awareness, and has been able to tackle several problems that previous technicians couldn't figure out previous to him taking over treatment of my home. If he would change companies, I'd take my…
Outstanding service and I highly recommend Terminex. Tech John Wilkerson was awesome!
I had been trying to keep up with insects in and around the home. I would spray every other time after mowing and they were still prevalent. Literally after one treatment with Terminix, have not seen one cobweb and only the remains of other insects. The over the counter product I was purchasing just wasn’t…
Very busy company, who personal show professionalism in their work ethic as well as respect. Very knowledgeable.
Confusion in your web portal when attempting to change your physical address. Text message received that weren’t applicable to the changes being made to account. Pricing is not competitive for other services that you sell. Lack of speaking to a human when reaching out to customer service. Too much automation and…
It’s always a great experience, quick and responsive as well as friendly and knowledgeable. I’ve used them for multiple occasions and for a quarterly treatment and they never hesitate to answer my questions or concerns.
Tracy our service representative is fantastic, she always goes above and beyond to make sure we are covered!
My family and I are very pleased with Terminex. We are longterm customers and are very pleased with service technition Derek, he's the best.
Thorough company
The technician is great. Friendly and knowledgeable if you have any questions.
Great service. Very friendly and knowledgeable from the inspector to the technician. Made us feel better about the insect problem we was having and covered all other insects that we didn’t even think about.
Appreciate the service.
Exemplary service for many years. I highly recommend Terminex!
Technician was professional and informative and provided product to take care of issue.
He cleared out all cobwebs, spider debris and searched for any new unexpected insect invaders. All is good once again.
My experience with this company has been flawless. Tracy is a very confident go getter, self starter, and has been AMAZING. She has been with the company for sometime now and it shows with her knowledge and direction. She deserves to be a director or something for the company. Sam, is so honest and personable, he…
The technician, Derek, did a wonderful job. He made me feel comfortable and assured me any future concerns would be addressed. The company responded to my concerns quickly and efficiently. Thank you!
Very very nice
Cockroaches
Fast, professional and reliable service
Service was good.
Terminix does a great job protecting our home from pests.
Termites done some damage to my home, and I needed to make sure they are eliminated before i do any repairs, so I called the best in pest control. They done an awesome job putting my crawl space the way it should have been 25 years ago.
Thorough and reliable service. Give you peace of mind that things are going to get taken care of and followed up on. Also let you know what's going on, why and what they will do.
I really can't remember everything it was taking care of, but my biggest worries at the time we're all taken care of.
We just bought a new home and when we moved in, we saw some disturbing things and didn't want to take any chances!! So I booked with terminix. They had a really good yearly deal and I found a coupon, Booked appt & they came the very next day!! My Technician, Alex was so very helpful and reassuring, he made me feel…
Excellent on time service Great communication!
Terminix does routine inspection and spraying for various pests in my area. I had horrible numbers of camelback crickets before Terminix began routinely spraying the perimeter of my home. Hardly ever see one now. No ants, no spiders. Serviceman is great, very professional.
It’s good to feel secure and feel rid of bugs in my home!
Great service
The service technician was extremely knowledgeable and answered all of my questions and concerns.
The service technician was very professional and efficient and easy to talk to. I will continue to use this service and hope to see the same technician
I have a horrible spider problem at my new house and Terminix cancelled and rescheduled my appointment three separate times without even asking me, called while I was at work saying they were at my house and then rescheduled me for a month out. Save yourself the headache and go to Orkin.
The technician was very professional and explained what he was doing and what I could expect. He was very nice and friendly
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 308 | $63–$126 |
| Spider extermination | 256 | $58–$136 |
| Home inspection | 245 | $68–$161 |
| Ant extermination | 217 | $76–$246 |
| Bug & insect extermination | 208 | $71–$144 |
| Rodent extermination | 151 | $75–$323 |
| Termite inspection | 136 | $81–$371 |
| Hornet & wasp extermination | 119 | $81–$246 |


