Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty65−3.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Terminix

Indianapolis, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #204Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.7★ from 2,290 Google reviews

Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 78% of wildlife removal services.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 71% of wildlife removal services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than 65% of wildlife removal services.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 85% of wildlife removal services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 73% of wildlife removal services.B
73

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for flea & mite extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.38
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.66
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$81–$323
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 64/100.How Job match is calculatedBuilt only from reviews Google tagged “Flea & mite extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#120 / 125
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.88%

All 38 Google reviews tagged “Flea & mite extermination” · showing 20

RLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

1st and foremost I can't say enough about Matt and Keenan!! From the minute Matt got here as I was in full blown panic attack literally as my baby's legs were getting ate up and as Matt was on his way I spotted a cockroach in my baby's room where my oldest daughter had just stayed for a cpl days..I couldn't breathe…

Paid $200+Reasonable priceHome inspectionSpider exterminationFlea & mite extermination
Braxton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Explained everything and did a great job

Paid $200+Great priceHome inspectionFlea & mite exterminationGeneral pest inspection
Apryl4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Matt Griffith is always kind and considerate. I’ve been using Terminex awhile and I appreciate him!

Paid $100–120Reasonable priceSpider exterminationFlea & mite extermination
Jess1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Matt did a great job explaining about the service he was going to do. He also gave good tips to help get rid of the fleas faster.

Paid $60–80Not sureFlea & mite extermination
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Matt was superior! Gave us notice he was coming, was on time, courteous, and knowledgeable. We feel very comfortable having him taking care of our “pest” needs!

Great priceHome inspectionHornet & wasp exterminationRodent extermination
Gregory13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

We have had Terminix for a few months now and have been very happy with their services!

Paid $80–100Reasonable priceHome inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
LolaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jake was a very considerate, polite, and no pressure consultant. The price was reasonable especially for what they cover. Jim was out the next morning putting in the termite bate stations and spraying inside and out for insects. Jim was also very polite and considerate. I am very happy with Terminex and would highly recommend them.

Paid $200+Reasonable priceHome inspectionHornet & wasp exterminationRodent extermination
Adrienne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joseph is always punctual and pleasant to work with. He listens to my concerns takes the time to explain things to me and what I need to do to protect my pets from any possible hazards. He has made some amazing recommendations that have made the biggest difference we have seen yet in our journey with pest treatment.…

Great priceHome inspectionHornet & wasp exterminationTermite inspection
GenoLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Good service!

Rodent exterminationFlea & mite exterminationGeneral pest inspection
Lucy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Can't say anything else, service was great! Will always use this company.

Home inspectionFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Eileen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great! Keep them for further treatments’ 😉👍❤️

Flea & mite extermination+ Responsiveness+ Punctuality+ Quality
Joyce6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent, excellent job. Dustin was superb. I've used Terminex before. They're great. Good value for the money. Joyce K.

Flea & mite exterminationTermite inspection+ Responsiveness+ Punctuality+ Quality
Michelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I called this company to schedule services twice. Both times the rep communicated and scheduled a time, both times the appointment was cancelled, and I never received any communications until I called them. Would not recommend.

Cockroach exterminationFlea & mite exterminationTermite inspection− Responsiveness− Punctuality
JoeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tracy was great and always is. She even went the extra mile and cleaned some spider webs outside of our house without us asking her to do it. Thanks Tracy!

Ant exterminationFlea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Judith9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The technician, Derek, did a wonderful job. He made me feel comfortable and assured me any future concerns would be addressed. The company responded to my concerns quickly and efficiently. Thank you!

Bug & insect exterminationFlea & mite exterminationSpider extermination
Josh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

It was nice and simple, effective as well. I called about fleas and they took care of that and all my other insect issues as well.

Flea & mite exterminationSpider exterminationTermite extermination+ Quality+ Professionalism+ Value
KarenLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Free from all pest not yetm

Ant exterminationBed bug exterminationBee extermination+ Quality
Kimberly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very helpful and friendly!

Flea & mite exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★

Tech treated for ants but main problem was clover mites which he treated with same product. When I called 10 days later for a follow up treatment because still have lots of clover mites I was told Terminex can’t treat for them and I will need to call someone else for treatment. Really! Bug company can’t treat for…

Ant exterminationFlea & mite extermination− Quality
Wabash5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I love Terminix! Sean (The Tech) always comes and finds me each month to communicate if there are any issues he needs to know about. If we did have issues with anything, he is quick to take care of the issue. If we need them in between services throughout the month he is quick to come and see what the issue is and take care of it for us..

Ant exterminationCockroach exterminationFlea & mite extermination

Show more flea & mite extermination reviews (18 more) →

Price

$128+21% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 64%Overpriced 5%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection308$63–$126
Spider extermination256$58–$136
Home inspection245$68–$161
Ant extermination217$76–$246
Bug & insect extermination208$71–$144
Rodent extermination151$75–$323
Termite inspection136$81–$371
Hornet & wasp extermination119$81–$246

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