How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty65−3.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORETerminix
Indianapolis, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #204Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.7★ from 2,290 Google reviews
Report card
Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
Reviews for your job
Customers hired Terminix for 8 kinds of job.
Terminix for general pest inspection
Clear ✕All 311 Google reviews tagged “General pest inspection” · showing 60
We had very timely service and have not had any rodent issues since the technicians came out
He was great. He explained what he was doing today and would be available to answer any questions.
Andrew our technician is outstanding. He works so hard. Did our outside inspections and helped us with a small rodent issue today. What a Great Company⭐️⭐️
Matt Griffith is the best!
Dave always does such a great job. He came out extra to check on our attic space and was very thorough. He always calls the day before to ensure the time works for us which I greatly appreciate.
Great representative! Wonderful customer service Appearance very professional!
Always a kind person and listens to customer concerns
My guy, David, has been so consistent and fabulous over the many years I’ve been with Terminix! I love that they send the same person, he knows what I need, and is very diligent about texting & letting me know when he’s coming. And the inspection guy is fantastic too!! Great reps, great company and excellent…
Our service was excellent! Doug is always so kind and helpful. I wish more employees shared his kindness and professionalism.
The tech was very professional and polite.
My technician Jose’ was excellent! So professional and courteous!! I can’t thank him enough!
Frank is always flexible and asks if we have any problem areas that need immediate attention.
Andrew is always very friendly and does a great job!
Was delighted to see Andrew again. He takes VERY good care of my home. He pays close attention to “possible” problem areas and advises me what to do to avoid issues.
1st and foremost I can't say enough about Matt and Keenan!! From the minute Matt got here as I was in full blown panic attack literally as my baby's legs were getting ate up and as Matt was on his way I spotted a cockroach in my baby's room where my oldest daughter had just stayed for a cpl days..I couldn't breathe…
Frank is always courteous, friendly, and efficient. He arrives when scheduled. He is easy to speak with and always answers any questions we may have.
Friendly and professional
Frank always takes care of our home in an exceptional manner. He is interactive regarding our needs. We truly appreciate our Terminex relationship. Thank you Frank for all that you do.
We have been using Terminix for several years and our service has been spectacular. Our precious technician, and our current technician, Doug, really seem to care about ensuring any and all issues are addressed immediately, when we have anything that may pop up in between scheduled service calls. We also get…
James has been my technician for a while now. I like that consistency. I appreciate him very much. Communicates well with me. He's super courteous, knowledgeable, helpful. Terminix service allows me peace of mind I wish everyone could have.
Technician was timely and very nice. Did the inspection closed couple small holes just in case. He is very personable
Sim did a fantastic job! He removed cobwebs all around the house and even the deck.
Frank did a wonderful job explaining what was needed and ensuring all areas were taken care of. He as very kind, thorough and did a wonderful job.
As always, when the exterminator is invisible, it’s a good sign!! We knew he was here and he went about doing his business and left. No bugs!
We've been using Terminix for well over a year for general pest control on a quarterly plan. We've had the same guy, Marsean, who comes out each quarter and in between if we need anything additional. I have been very pleased with Terminix service and Marsean is the best! I can text him any time and he responds…
DID A GREAT JOB ON CRAWL SPACE AND TOLD ME ABOUT A PROBLEM I NEED TO GET FIXED THAT THEY DO NOT DO. GOT IT FIXED. ALSO THEY SPRAYED FOR BUGS AND DID GREAT JOB. HAVE NOT SEEN BUGS SINCE SPRAY.
Serviceman was very professional and very thorough. We have exceedingly pleased with this technician from Terminix.
Frank did a great job today. He always does. He is informative and personable.
Dave does a phenomenal job with our pest prevention. He is the reason we use Terminix!
Explained everything and did a great job
Frank has been providing our quarterly general insect treatment for a few years. We used to get ants swarming our kitchen after the spring rains and that is why we signed up for the Terminix quarterly treatment 20 years ago. Each year the ant probably has been greatly reduced and the last few years we haven't seen…
Frank always does a great job; very polite & courteous.
Andrew is fantastic. He called days before letting me know he was coming and if I had any target areas or concerns. I texted him back with my target areas. He responded back within minutes. Then after the service, his update included my target areas. I appreciate the service they do. I would highly recommend him.
Frank did a great job as always. Even offered some suggestions for better pest control.
Our tech, Andrew, is always efficient. He calls 3-4 days ahead to schedule and is always within the timeframe he committed to.
Very helpful recommendation on how to manage treatments with a pet. Gave advice on managing our mouse pest issue. Thanks for your service!
Polite and professional
David is honest and kind!! He is a professional.
We have been using Terminix services for years, I'd tell you how many but we've been using them for so long I have no idea how many years. One of the reason I like our service is we have had the same person taking care of our residents this whole time. I realize this is unusual having the same person but we've…
Got a call wed from terminix, it was Marsean who has been taking care of our house all last year. He came today, called before he came so I could secure my dog inside. We've had several insect infestions, and his plan was recheck and check the exterior for other critters. We have yearly stinkbugs parties. He has…
Technician (Frank) reached out ahead of time and when he was on his way. Checked to ensure we didn’t have any additional concerns and summarized the service. Professional, polite, and helpful. Love that I usually get the same technician for consistency.
They called ahead to schedule and were friendly, quick to respond, and efficient. They arrived and explained what they were going to do and was thorough. We reviewed what needed to be done and got it quickly scheduled providing options. Very easy to work with, thorough, efficient. Would repeat.
Jake was very efficient and polite. We enjoyed meeting him. We feel confident that he did a good job on our new home.
Keenan has come to our house regularly and knows our problem areas. It is great having a connection with the person helping you care for your home.
James my tech is the best! He communicates well and takes care of our concerns.
He was awesome! So very polite and understanding when I had to reschedule even last minute. Also, we do t have an issue with wasps, ants or hornets anymore and the last company couldn't even get rid of them!
Great job as usual!
So friendly and thorough. De webbed all around. Had a new tech and hopefully he will be with us a long time.. no worries of this guy not completing the job. Sincere in making the customer happy.😊
Service Tech Dan went over & above to ensure no pests were getting in my house & under my deck.
Matt is the best with the best response ever. Thank you Matt.
My service technician was Matt. He is always friendly and thorough.
We have used Terminix for quarterly pest control for at least 5 years. Matt has done a great job, making sure to communicate with us with reminders the day before and the day of with what service will be provided and to ask if we are having specific issues. We've never had an issue since having this service…
Quick friendly service
Matt always does a great job.
Matt always does a great job.
Matt was extremely helpful in explaining in detail all of my questions. He always sends a text indicating the date and approx time he will be coming. This proactive communication is valuable in our ability to plan for his arrival. Matt Griffith goes above and beyond to answer questions and make suggestions that are always helpful.
Matt does a through job
My home has a mice issue at this time. What l liked was that the same technician returned knew my problem previously had put things in place, followed up and educated me on the progress. Then updated the situation. I like that kind of service. To me that’s Professional Service.
Keenan is always thorough, helpful, and friendly!
My service representative (Marsean) always contacts me a day or two prior to my appointment! He checks to see if I have any specific needs or areas to address. He’s punctual and thorough with what he does. I appreciate everything.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 308 | $63–$126 |
| Spider extermination | 256 | $58–$136 |
| Home inspection | 245 | $68–$161 |
| Ant extermination | 217 | $76–$246 |
| Bug & insect extermination | 208 | $71–$144 |
| Rodent extermination | 151 | $75–$323 |
| Termite inspection | 136 | $81–$371 |
| Hornet & wasp extermination | 119 | $81–$246 |