Analyzing 8,143,7508.1M ReviewsFor 23,03223K Experts

Experts Reviews · Company report
Terminix logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%71+17.2Value 14%85+12Replies to reviews 7%73+5.2Craft & service penalty65−3.5Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.73SCORE

Terminix

Indianapolis, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #204Position by Experts Score among all companies we track in this category. of 240 wildlife removal services · 4.7★ from 2,290 Google reviews

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Report card

Percentile vs other wildlife removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Terminix is better than 78% of wildlife removal services.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Terminix is better than 71% of wildlife removal services.B
71
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Terminix is better than 65% of wildlife removal services.B
65
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Terminix is better than 85% of wildlife removal services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Terminix is better than 100% of wildlife removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Terminix is better than 73% of wildlife removal services.B
73

Reviews for your job

Customers hired Terminix for 8 kinds of job.

Terminix for mosquito extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.63
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$106
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 80/100.How Job match is calculatedBuilt only from reviews Google tagged “Mosquito extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#56 / 129
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 63 Google reviews tagged “Mosquito extermination” · showing 20

RLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

1st and foremost I can't say enough about Matt and Keenan!! From the minute Matt got here as I was in full blown panic attack literally as my baby's legs were getting ate up and as Matt was on his way I spotted a cockroach in my baby's room where my oldest daughter had just stayed for a cpl days..I couldn't breathe…

Paid $200+Reasonable priceHome inspectionSpider exterminationFlea & mite extermination
Paula9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

he does a very thorough job

Termite inspectionMosquito extermination+ Quality+ Professionalism+ Value
DonLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We have been using Terminix for several years and our service has been spectacular. Our precious technician, and our current technician, Doug, really seem to care about ensuring any and all issues are addressed immediately, when we have anything that may pop up in between scheduled service calls. We also get…

Great priceHome inspectionHornet & wasp exterminationRodent extermination
Nicole4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Keenan was super nice and helpful. He took the time to talk and listen to me with my problems. Super friendly and efficient.

Paid $80–100Great priceSpider exterminationMosquito exterminationBug & insect extermination
ZachLocal Guide · 55 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We've been using Terminix for well over a year for general pest control on a quarterly plan. We've had the same guy, Marsean, who comes out each quarter and in between if we need anything additional. I have been very pleased with Terminix service and Marsean is the best! I can text him any time and he responds…

Great priceGeneral pest inspectionMosquito exterminationBug & insect extermination
Lori6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Doug came to do a mosquito treatment. I was having issues in the house. He took time to come in and help with what we needed to do and make a plan. I always appreciate his care for his customers as well as being professional and nice! Thanks for doing a great job!

Paid $60–80Reasonable priceMosquito extermination
Tammy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Our tech, Andrew, is always efficient. He calls 3-4 days ahead to schedule and is always within the timeframe he committed to.

Reasonable priceHome inspectionTermite inspectionGeneral pest inspection
c.b.11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Matt G. with Terminix is always exceptionally professional, kind, caring and considerate. The service is provided are always on time and exceed expectations. His dedication is appreciated! Highly recommend.

Paid $140–160Reasonable priceSpider exterminationMosquito exterminationBug & insect extermination
Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Matt has and did a great job..very personable and professional, really listens and adresses all my needs

Reasonable priceHome inspectionRodent exterminationSpider extermination
Kathy12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Our tech. Doug did an outstanding job

Paid $140–160Not sureRodent exterminationSpider exterminationMosquito extermination+ Professionalism
Jacqueline5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Our technician Matt is super friendly and thorough! We have been Terminix customers for almost 15 years and have always been happy with their product and especially their service.

Paid $60–80Reasonable priceAnt exterminationHornet & wasp exterminationSpider extermination+ Responsiveness+ Punctuality+ Value
Lisa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Matt was superior! Gave us notice he was coming, was on time, courteous, and knowledgeable. We feel very comfortable having him taking care of our “pest” needs!

Great priceHome inspectionHornet & wasp exterminationRodent extermination
Kandis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Matt is very punctual! Communicates when he’s on his way. He just completed our mosquito extermination, we haven’t had mosquitos for years!

Mosquito extermination
Whit13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Frank is amazing! Communication is excellent! Thanks for being easy to work with!

Mosquito extermination
William7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Derick is nice guy. Knows what he’s doing

Mosquito extermination
Valerie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Doug is very professional and does a great job in making sure we’re satisfied with the results.

Paid $40–60Reasonable priceMosquito extermination
Judy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Matt is always Very professional and polite .

Not sureHome inspectionMosquito extermination
Erica4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Always wonderful communication and results! 10/10 recommend

Mosquito extermination
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Matt is great at keeping the bugs away!

Mosquito exterminationBug & insect extermination
Adrienne7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Joseph is always punctual and pleasant to work with. He listens to my concerns takes the time to explain things to me and what I need to do to protect my pets from any possible hazards. He has made some amazing recommendations that have made the biggest difference we have seen yet in our journey with pest treatment.…

Great priceHome inspectionHornet & wasp exterminationTermite inspection

Show more mosquito extermination reviews (43 more) →

Price

$128+21% vs typical wildlife removal services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 18%Reasonable 64%Overpriced 5%Not sure 14%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection308$63–$126
Spider extermination256$58–$136
Home inspection245$68–$161
Ant extermination217$76–$246
Bug & insect extermination208$71–$144
Rodent extermination151$75–$323
Termite inspection136$81–$371
Hornet & wasp extermination119$81–$246

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